Reviews (155)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for improving inventory management and shipping efficiency, particularly noting its barcode scanning, real-time tracking, and automated shipping features. The user-friendly interface is effective for complex warehouse operations, and the responsive support team is valued for their helpful onboarding and ongoing assistance. Its strong integration with Shopify and continuous feature updates, like mobile functionality and detailed reports, are also highlighted.
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I've had a few pain points with ShipHero but overall the experience has been very positive. The highlight for me has been their customer support team --- they offer live chat support and almost always reply within minutes, with a dedicated rep that's super knowledgeable about the platform. I've found a lot of apps within the Shopify store that have offered excellent CS support, but it's hard for me to think of one better than ShipHero so far.
I love Ship Hero. Running the warehouse and managing inventory is soooo much easier with it. They get e-commerce and what we need.
We've been using ShipHero for years. I highly recommend the software, it's powerful and does a great job of managing inventory, purchase orders, orders, returns and is amazing in the warehouse. A+
Shiphero has been one of the best decisions for our logistics. We have been able to handle more order volume efficiently and more precisely. It has even allowed us to expand our warehouse operations. The platform is easy to understand and use. Support has also been amazing and has sponsored special requirements for our business model.
Great shipping and inventory app. It decentralizes the shipping process while keeping track of inventory and pick and pack performance. It has some neat features.
As other reviewers mentioned, if you have a store with a lot of items, multiple warehouses and, in general, if you require a more complex solution than just pack and ship, ShipHero is a great option.
That's not to say they are extremely easy to use or install. All the features they offer results in a certain complexity and a relatively steep learning curve in getting used with the app. Also, dealing with their support requires patience and grit.
We aim to solve complex with aplomb. Thank you for your feedback, we're grateful to help you do awesome :) We're working hard to constantly improve, add more features, make more tutorial videos (that aren't boring) as well as grow support. We appreciate you as one of our brilliant customers.
Cheers!
Shopify + ShipHero is the best way to run your business, and that's all you need from an operations perspective.
We get
Shipping
Multi Channel Inventory Management
Purchase Orders
Reporting to help with purchase orders
Returns management
Reports on Inventory Value, Cost of Goods and our Shipping
Awesome mobile apps for working in the warehouse
A reliable service.
If you're looking for the best back-end for Shopify, you found it.
I recommend ShipHero highly.
Shopify + ShipHero is how we run our business and we're delighted with both. The software has the features we need to run and scale our business.
Would give 6 stars if I could. Give ShipHero a try.
We have 2 stores and We sell on Amazon too. We needed an inventory management solution. Shiphero has simplified our workflow. Shiphero is more powerful with an iPad and bluetooth scanner. We don't need paper invoice or packing slip any more.
ShipHero is the best software for running an ecommerce business where you ship product. The software has a ton of flexibility. Make sure you take advantage of the onboarding calls and get help with your setup. You need to map your warehouse locations to your Shopify Locations or you'll end up with confusing stock situations. Once you get the setup done, ShipHero is killer.
We got our error rate down to 0.01% and we're faster than ever before on shipping. Receiving is lot easier to track. Returns are awesome.
The automation rules are very powerful, you can automate how you want orders handled based on dozes of criteria.
10/10 would recommend.