The app integration was fast and easy. We hired Shipmonk to fulfill orders for our startup business on Shopify. We were assigned a designated Happiness Engineer (HE) who walked us through an onboarding session to get our team familiarized with the system. Our fulfillment and shipping required custom packing specifications depending on the platform/store orders were processed from and the team was able to work with us on this. When our HE was not available, it was easy to reach out to Shipmonk for assistance by submitting a ticket online in which we would receive a response within 24 hours. The only drawback that we experience is the communication between pacific and eastern time. Although our company is based in California, we preferred the Florida warehouse to complete our order fulfillment. Overall, we are satisfied with Shipmonk’s services and team of professionals.
The onboarding process was entirely done by them within 24 hours and everything was easily set up.
Integrates very well with shopify and automatically manages and fulfills orders and inventory.
Good shipping rates and fast delivery times.
Impeccable customer service, responds and resolves issues as fast as they can.
Overall great experience!
Helping Animals At Risk
We've been using Shipmonk (and their associated Shopify app) for more than a year now.
The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV.
From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled.
So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.
All in all, very satisfied with their service and the timely delivery of the orders to my customers.
Terrible. Absolute nightmare the last few months we were with them. Cost us thousands of dollars in documented direct losses due to numerous shipping mistakes and lost and/or misplaced inventory on orders for just one account alone. We were assessed chargebacks, fees and losses due to inaccurate carton contents, shipments that were short units, shipments that were over units, late shipments and packages that were missing necessary documents.
Numerous emails and calls to them communicating instructions and identifying concerns and issues but they still made repeated mistakes. Repeatedly provided us with inaccurate info regarding shipments and status. Due to inaccurate inventory numbers, we repeatedly asked them to provide us with an inventory report but took them weeks to provide.
Thank you for leaving feedback, Jala. We hear you — misplaced or lost inventory is an incredibly frustrating ordeal, and we want to hopefully rectify this issue. Could you please reach out to us at firstname.lastname@example.org for further discussion? We look forward to hearing from you soon.
Blush and Bar
Shipmonk is crushing. They lost our inventory, they shipped bad product, shipped empty boxes. Incorrect SKUs. Miss assigned. They overcharged us. And they take 3 weeks to get any project done. Save yourself the money and go with any other 3pl. We had 10s of negative reviews and slowed down our iventory ordering by 3 months because of this.
We’re deeply sorry that your inventory was not managed in a satisfactory way. As a growing company, we strive to provide the best possible service for our merchants, which is why situations like these are taken so seriously by management. Your concerns have been communicated to our support team. If you have any questions or any other concerns please reach out to email@example.com. Thank you for your feedback, and we hope to hear from you soon.
Hugh & Crye
Shipmonk is terrible at what a 3PL should be great at: communication with its customers, shipping time, shipping accuracy, and warehousing. They've shipped another company's products to our customers, multiple times.
Hi Hugh and Crye. We hear you and we sincerely apologize if your experience was less than perfect. We would love to discuss this with you directly. Please reach out to firstname.lastname@example.org for further contact, we'd love to hear from you. Thank you for taking the time to reach out, and we hope to hear from you soon.
Le Mirch Kitchen
Awesome service for your fulfillment needs! Never experienced such a great customer service experience. What I like most is the customer service which is extremely professional. Also, I liked the software which is extremely user-friendly. Highly recommended!
One of the excellent options for fulfillment. They really friendly and helpful. Service and delivery are top notch. Go for it.
Incredible fulfillment platform, definitely the best one I've used so far! The look and feel of the app's dashboard is very modern and easy to use. My favourite part of ShipMonk is that they don't have minimum monthly order quotas like every other fulfillment platform does, so they really help you hit the ground running right from the start :)
One of the best things about Shipmonk is their willingness to work with a small business. If I ever needed help with how to use their platform or a question about an order, their customer support is very prompt and they get back to you very fast. Using a fulfillment center is a little scary, but Shipmonk has shipped all my orders quickly and has made the transition a lot less scary!