Reviews (952)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

Edited January 31, 2024

I've installed this app to help deal with a lot of different shipping exceptions for our products. I try to configure myself most times but this one product/shipping zone had me stumped. Jenifer figured it out fairly quick and we are good to ship again!

Watercraft Superstore
United States
Almost 2 years using the app
December 9, 2022

Support was from Shiva brilliant and app did all I wanted. Process of getting help very quick and well explained.

Artisa Cheese
Australia
Almost 2 years using the app
Logbase replied January 24, 2023

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!

Thank you,
Logbase Team.

March 28, 2023

This gentleman was amazing. Genuinely the First person in TWO years that was able to properly and efficiently complete and correct our shipping issues. We have been battling the Shopify system for a while now. Devine intervention sent him to me today. He was able to complete the nation wide shipping problems, local shipping problems, shipping rates.

Thank you so much Siva.

Tufted Nailhead Furniture Warehouse
Canada
Almost 2 years using the app
Logbase replied March 30, 2023

Thank you very much for your valuable time to leave us a wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to assist you!

April 26, 2022

This app is brilliant, so conveniant, possible to create very complexe scenarios using wight, price, SKU... And the support team is just awesome. Thanks!

SPRiNG
France
Almost 2 years using the app
March 3, 2023

Rahul was very helpful in getting our store set up. We encountered an issue and Rahul was quick to respond to our inquiry

Sound Coffee
United States
Almost 2 years using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

August 31, 2022

Worked with Siva to set up all our scenarios, rates and conditions. He was incredibly helpful. We needed to set our rates by quantity rather than weight or order total and Shipeasy helped us do just that.

ROBERT ALLEN B2C
United States
Almost 2 years using the app
March 31, 2022

App does exactly what it's supposed to do!
Support is great! You will be helped quickly and neatly.
The ideal shipping rate app!

Petsentials
Belgium
Almost 2 years using the app
July 26, 2022

I just downloaded this app and got help off the chatbot immediately. I was stuck with assigning postcodes different rates and Kavishan scheduled a Zoom call with me without me having to wait and successfully helped me out over Zoom. Amazing customer service and a superb app. LOOK NO FURTHER!

Wonky
New Zealand
Almost 2 years using the app
May 5, 2022

Had some issues setting up but Janani sorted it all out for me on a Zoom call. So far so good, app has many options.

Yarn Corporate
Australia
Almost 2 years using the app
November 7, 2023

We hit a slight snag with post codes... Kumar was very fast to find and fix the problem, very happy with service

LifesizeCutouts
Australia
Almost 2 years using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.