Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

November 7, 2023

We hit a slight snag with post codes... Kumar was very fast to find and fix the problem, very happy with service

LifesizeCutouts
Australia
Almost 2 years using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

August 20, 2023

The best and most reasonably priced app for creating shipping rates with different scenarios and conditions. Customer service is always quick to answer.

Unspoken Fashion
United States
Almost 2 years using the app
Logbase replied August 22, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Edited January 10, 2024

Janani and Vinduja were also excellent - she took the time to explain things well and will follow up with us to make sure we are happy with the outcomes. Well done!

disAbility equip online
Australia
Almost 2 years using the app
Edited January 17, 2024

Janani in the customer service team is absolutely amazing - one of the best experiences I've had with online chat. ShipEasy & PickEasy Is an amazing app but did have some queries which Janini helped with and was so efficient and sorted the issue fully. Definitely recommend!

Gympie Saddleworld & Country Clothing
Australia
Almost 2 years using the app
January 16, 2022

This is the best shipping rate app and very easy to use at a very reasonable price. You can customize your desired shipping rates in all possible ways. Their customer service is outstanding. They will help you to achieve your desired setting through zoom meetings. Shiva was really helpful and resolved all my queries successfully. He even suggested me one shipping cost calculator app which is also working perfectly with their app. Thank you, Shiva, and the whole app team. I highly recommend this app for all Shopify stores.

Deshi Besh
United States
Almost 2 years using the app
Edited September 9, 2024

Wow customer service team is AMAZING! phenomenal very pleased. I feel more of these types of apps should exist Durkesh

Hyped
United States
Almost 2 years using the app
October 26, 2023

Excellent APP

Best support received by Rahul

The Shopsite
New Zealand
Over 1 year using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

March 2, 2023

Support are excellent, everyone I've spoken to! it's like having an extension of your own team, nothing is a problem and they are able to help with the setup and changes you make - and the app is fantastic value for money.

meraki.
United Kingdom
Over 1 year using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

September 5, 2022

Support is awesome. Janani was quick to resolve my issue and was great with walking me through the platform as a first-time user.

Fitness Deals Online
Australia
Over 1 year using the app
July 6, 2023

Wonderful app. Support team is super helpful. Thanks to Vinduja for helping us.

BlueJay Avenue
United States
Over 1 year using the app
Logbase replied July 6, 2023

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.