Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

Edited August 30, 2024

Siva & Nithish were both really great. They walked me through setting up complex delivery zones in the ShipEasy application. They gave me more time than what was scheduled to ensure that my problem was solved and I was happy. Great application and great support!

Puckamuck
United Kingdom
About 2 years using the app
May 16, 2022

This app does exactly what we wanted! our shipping requirements were abit more complicated than I thought... but Siva helped me a lot!! GREAT app for reasonable price and GREAT customer service.

86 Fighters
New Zealand
About 2 years using the app
January 7, 2023

Amazing Customer Service & Product! Well worth it! It has totally transformed our way of calculating accurate shipping rates for our customers.

Finnmark Sauna
United Kingdom
About 2 years using the app
Logbase replied March 10, 2023

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!

Thank you,
Logbase Team.

October 27, 2021

So impressed - they helped me set up the app through a zoom call and it's fab! The app is able to set up my website as I need - in relation to shipping vs local delivery of only certain products. Very happy so far, and customer service is great too. Thank you!

Misfit Garden
New Zealand
About 2 years using the app
Edited January 5, 2024

Great app and great support. Thank you Vinduja and Jennifer for everything. 110% recommend her.

Timber Mountain Custom WoodWorking
Canada
About 2 years using the app
August 8, 2022

Small teething issues - but is the real deal. Simple and well thought-out UI. Support was really helpful and were happy to work around my requirements.

Sphere8 Shop
United Kingdom
About 2 years using the app
Edited June 8, 2023

***Update June 2023 - Again was helped by the team, Annie was very fast and efficient to get my problem solved. This company is so amazing for their support. I highly recommend them ****
Thank you so much!!! Janini was so helpful in finding the issues with my shipping and resolving the problem (operator error!) I was so happy with the quick response and getting me up and running again promptly and guiding me through things I had forgotten about the app. Love the customer service! I highly recommend.

Green Darner Designs
Canada
About 2 years using the app
March 17, 2022

Excellent customer service, their responses were very quick and thorough. What I thought would be a complicated task to create a shipping calculator with so many variables ended up being very easy. I would highly recommend.

iL Tutto
Australia
About 2 years using the app
August 22, 2022

Thanks for helping me with setting up the shipping rates @Janani. Really appreciate for your best service.

PC MART
Australia
About 2 years using the app
June 13, 2022

This app works like magic, it prevents Shopify from charging your customers double shipping due to multiple vendor/fulfillment locations. Let me just say this, this app and the people behind it should be an example of what great customer service is and most importantly would like to say a big THANK YOU to Raj Kumar who worked with us patiently and diligently to help us install the app and set our shipping rates correctly. We highly recommend this app and will use it long term. Thank you again, Raj and Shipeasy, for making our and customers lives easier. Sincerely,
Ivaylo

Urban Move
United States
Almost 2 years using the app