Reviews (918)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs across multiple vendors and zones. It supports a variety of shipping scenarios, including different weights, sizes, and specific requirements, which helps reduce cart abandonment by enabling quick shipping calculations at checkout. Key features include a multi-product, multi-zone shipping calculator, customizable rates based on geography, product tags, and vendor-specific rules, as well as support for complex rules like postcode-based rates and tiered shipping rates. Merchants also praise its reliable performance and exceptional customer support, noting the availability of the support team through Zoom, live chat, and email, along with free setup assistance and detailed onboarding.

October 21, 2022

I tried numerous other apps through Shopify and none of which worked for my specific needs until I found this one! I'm now able to offer First Class Mail and Priority mail using live rates. Setup was pretty simple and the support team was ALWAYS available to help with any questions day or night. If you are needing to ship by weight using USPS live rates, this is the app to use, trust me!!

Bubble and Fizzy
United States
2 months using the app
November 21, 2022

Very flexible and an economic choice to use. I strongly recommend it, you can use it for a lot of shipping scenarios

HeartPawz
Kuwait
2 months using the app
April 16, 2022

I've been using this App for my wholesale business for a while. The support is great. It helped me to solves many problems, and the service is very fast. A reliable company and great team. Hight recommended!

BrydealoFactory
China
2 months using the app
September 4, 2023

Thanks Rahul for the amazing help with the process for getting the settings I wanted. Amazing app

Dissyco
Malaysia
About 2 months using the app
Logbase replied September 5, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us. We're dedicated to offering you assistance and support whenever you need it.

April 24, 2023

Support is great! Very helpful, we did a free meeting and they explained with details how everything works and if the app meets my needs. I'm still on test mode so i can't say about how it functions yet.

Natural Hellenia Greece
Greece
About 2 months using the app
Logbase replied April 26, 2023

Thank you so much for the wonderful review! We appreciate you for taking the time to leave us your valuable feedback.

June 6, 2023

Mr Rahul was extremely helpful in getting it started for our team. Highly recommended, Support is very good.

General Water Solution
United States
About 2 months using the app
Logbase replied July 18, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.

January 31, 2022

Fantastic customer support, it really was. And a great app that does everything we needed to do… Highly recommend.

Harrogate Organics Company
United Kingdom
About 2 months using the app
January 5, 2023

Very helpful and knowledgeable service from Rahul. Setup everything with patience and expertise. I recommend his service very much.

Art Kiosk Rougemont
Switzerland
About 2 months using the app
Logbase replied January 6, 2023

Thank you for your wonderful Review, If you have any queries in future please feel free to contact us, we will be glad to assist our customers anytime.

Cheers,
Logbase

July 17, 2023

Had a chat with Shiva and he was extremely humble, accommodating and helpful. Resolved my shipping queries within minutes and showed so much patience. Highly recommend!

XSRease
United Kingdom
About 2 months using the app
Logbase replied July 19, 2023

Thank you so much for your fantastic 5-star review! It means a lot to the whole team, and we’d love to have you back very soon.

September 11, 2023

The app is slightly complicated to use, but the Shipeasy team is always there to help with issues! Just did a live chat to solve an issue with checkout and Janani helped us figure out what was wrong and what to do in the future to prevent it from happening again - in less than 10 minutes. 100% recommend this app!!

TheWitchyAlchemist
Singapore
About 2 months using the app
Logbase replied September 13, 2023

Thank you so much for the wonderful review! It means a lot. Please feel free to reach us if you have any queries, we will be glad to assist you.