Reviews (918)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs across multiple vendors and zones. It supports a variety of shipping scenarios, including different weights, sizes, and specific requirements, which helps reduce cart abandonment by enabling quick shipping calculations at checkout. Key features include a multi-product, multi-zone shipping calculator, customizable rates based on geography, product tags, and vendor-specific rules, as well as support for complex rules like postcode-based rates and tiered shipping rates. Merchants also praise its reliable performance and exceptional customer support, noting the availability of the support team through Zoom, live chat, and email, along with free setup assistance and detailed onboarding.

September 26, 2022

I contacted support for setting up combined rates. Over a zoom meeting Shiva helped me figure the rates correctly. He understood what I needed, was knowledgeable about how to put my needs into the rates and was very courteous to talk to. Tech support in this app is A+. The app is versatile and support will help you with any issue you are having. They are prompt and responsive. Highly recommend

Rojo's Roastery
United States
28 days using the app
Edited October 12, 2023

Brilliant and immediate support from Sowmiya and Vindu thank you! She helped us set up conditional Free Shipping for our cart.

Uncle John's Licorice
Australia
28 days using the app
Logbase replied June 5, 2023

We appreciate you taking the time to leave us your review. It means a lot to the whole team, and we’d love to have you back very soon. Thank you once again!

September 4, 2023

Haven't fully started using the app but getting set up was so much easier with Barath. He was really incredible when answering my questions and checking everything was correct

Abode Haven
Australia
27 days using the app
Logbase replied September 6, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us. We're dedicated to offering you assistance and support whenever you need it.

Edited July 12, 2022

We have a couple of stores (EvenGreener.com & GetComposting.com), each fed by various stock locations so were finding Shopify's rigid delivery charge options unworkable as we cannot charge customers for delivery multiple times per order just because we keep stock across various locations. Shipeasy has fixed that problem in no time and the support we have received from Siva has been fantastic. No question is too small or daft and he has assisted in setting up the rules across both of our shops. We cannot recommend Shipeasy enough. You'll be hard pushed to find customer support that beats Siva!

EvenGreener
United Kingdom
27 days using the app
September 29, 2023

I had a difficult time setting up my shipping rates because our store has product of quite a complex nature when it comes to shipping, I reached out to their support and Jennifer from customer support was very patient and helpful throughout all my questions, she took the time and effort to fully understand my needs and made sure all met met. Amzaing support thank you very much I'm looking forward to setup all my shipping and start using this app on my store!

CH1 Landscaping & Garden Index
United Kingdom
27 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

July 15, 2022

Siva m'a beaucoup aidé, il a réglé mes soucis très rapidement.
Je n'hésiterais pas si j'ai d'autre question
Merci beaucoup à toi !

Jardinisimo
Panama
27 days using the app
September 19, 2023

I use this to set up my international shipping methods and fees. It's a well built tool to configure many complex scenarios that come with duties and taxes calculation per region level.

The team, especially Sowmiya has helped us configure our store and understood our rather complex requirements with ease. She's been a great support throughout the process. Generally, the team is always ready to jump on a call and help and I find it commendable!

ultrahuman-us
India
26 days using the app
Logbase replied September 26, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

January 31, 2023

Great Support by Rahul , Really Helpful, He went above and beyond and helped in the entire shipping profile setup, international pricing, combined pricing, etc

Thanks Shipeasy

moonwalkr
India
26 days using the app
Logbase replied January 31, 2023

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!

Thank you,
Logbase Team

June 17, 2022

that's good app for fix the problem of shipping rate and also they have good support really very helpful.thank you for this app.

JustbySun
United Kingdom
26 days using the app
June 30, 2023

Rahul, was awesome. He help figure out my shipping and also provided excellent customer service. I also excited with another product that he walked me through.

Triple-CBoutique
United States
25 days using the app
Logbase replied June 30, 2023

Thank you so much for your fantastic 5-star review! It means a lot to the whole team, and we’d love to have you back very soon.