Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

January 4, 2022

Customer service is great! They fix my problem right away and very professional. Good choice for more shipping options

Little Black Box home
Canada
About 1 month using the app
May 31, 2022

I just need to praise Siva - He has helped me and spent over an hour making sure every little detail is correct. I cannot stress enough how helpful he was and nothing I asked was too much. I will continue to use this app as it is very good for different shipping zones but equally because his customer service was brilliant! Thankyou Siva.

Italian Building Centre
United Kingdom
About 1 month using the app
March 23, 2023

Their support is so nice. Especially, Sowmiya. She is always so kind and teaches me how to set up. And when I got some issues after we launched, her response is quick and always she answered the zoom meeting. It was so helpful. Highly recommend this app (or her service)!!

& vintage
Japan
About 1 month using the app
Logbase replied March 23, 2023

Thanks for your wonderful review! We really appreciate your feedback, and it's our pleasure to assist you anytime.

March 8, 2022

Amazing app for difficult shipping scenarios. Very flexible and amazing support via Chat and Zoom. They really help you to find solutions for you (e.g. 0 € shipping costs for Click & Collect, no double charge for multi location shipping etc.). Highly recommended!

B.O.C.
Germany
About 1 month using the app
December 10, 2021

this app is wonderful, help me calculate my shipping cost and their customer service is helpful and patient, help me set up a shipping cost and reply me question quickly. highly recommeded!!!!

BestWonderCloset - High Quality Replica Shoes
China
About 1 month using the app
March 20, 2023

Great support from Siva and a good app to help merge shipping costs to a higher rate. Highly recommend

Sound Insulation
United Kingdom
About 1 month using the app
Logbase replied March 21, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

May 18, 2023

感谢Rahul Logbase技术员帮忙远程协助,重量运费设置成功,很棒!过去一直对部分国家的运费设置过低,且shopfiy未能按重量自动计算收费,该插件完美解决问题。如果可以的话,多包裹每票的处理费用,可以自动叠加就更好了!

Saviland
Hong Kong SAR
About 1 month using the app
Logbase replied May 20, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

March 10, 2023

Fantastic support and a great app. We can now give our customers the choice of carrier and we have custom rates based on postcodes. Solved 2 big problems for us.

Palm Safe
United Kingdom
About 1 month using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

July 14, 2022

I used the app to setup shipping rates for a complex shipping method and it works. Thank you Janani for your patience and help.

uBuyaBox
Namibia
About 1 month using the app
September 15, 2023

Great support team, super responsive and talented.

Echelon Fit US
United States
About 1 month using the app
Logbase replied September 18, 2023

We greatly appreciate your outstanding 5-star review! We're delighted to know that you had an excellent experience with us. Your positive feedback is incredibly valuable to us, and we're grateful that you took the time to share it. If there are any additional ways we can assist you, please feel free to contact us. We eagerly anticipate the opportunity to serve you again in the future. 🙂