Reviews (887)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, especially useful for businesses with multiple vendors or diverse product types. It effectively handles multi-vendor shipping combinations and supports various scenarios including different zones and weights. Features like the multi-product, multi-zone shipping calculator and the ability to add extra fees based on postcodes are particularly appreciated for enhancing localized shipping strategies. The app is noted for its reliability and speed, helping to reduce cart abandonment rates. The customer support team is frequently praised for their responsiveness and effectiveness, with staff members like Raj, Durkesh, Jenifer, and Barath receiving special commendations for their service quality. Merchants appreciate the user-friendly interface and the personalized assistance from the support team, which significantly contributes to the app's ability to meet specific business needs.

August 22, 2023

Rahul and Vinduj provided great service, thanks for your help! Would recommend this app for anyone who needs to calculate shipping.

Funsquare
Australia
5 days using the app
Logbase replied August 23, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

July 28, 2023

Just set up this App in my store and can not wait to put it to work. I really like that you talk to the same support advisor during the entire set up. Shout out to Janani for your patience and effort.

Animal Addicts Australia
Australia
5 days using the app
Logbase replied August 21, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

August 26, 2022

Siva, was so helpful with setting my postal codes. He saved me hours of my time in a matter of 30mins. Made the whole app idiot proof for me. 5 stars

North Essex Render Supplies
United Kingdom
5 days using the app
February 13, 2023

Siva was incredibly helpful on our setup call! Much appreciated. This app has provided a very simple percentage-based solution to a shipping calculation issue we were having.

Bolé Road Textiles
United States
5 days using the app
Logbase replied March 10, 2023

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!

Thank you,
Logbase Team.

March 14, 2023

Fast, Great Service!
I had trouble getting started but the Ship Easy Team made it easy!
Thanks for you help!

The Studio Warehouse
Canada
5 days using the app
Logbase replied March 14, 2023

Thank you very much for taking your time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be happy to help you.

April 16, 2022

Great customer service and very affordable app. I'm still in the trial stages but this app will work great for me.

Best Planet
United States
5 days using the app
December 11, 2021

This is the best and most customizable Shipping Rates I have found. It is extremely helpful and also helped me solve the issue of double shipping costs. Siva (their customer support team member) took the time for a videocall to walk me through the app and make all the settings I needed. Thank you!

Urco Shoes
Chile
5 days using the app
March 3, 2023

Great customer support, thanks for helping me get started :)

Siva did a wonderful job! Very friendly and skilled!

Arcade Gamer
Australia
4 days using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

August 20, 2022

Excellent customer service, so friendly, patient and knowledgable.
Very helpfull and got the app working prefectly.

AngeOArt
United Kingdom
4 days using the app
January 27, 2022

Siva was unbelievable! So amazingly helpful I couldn't for the life of me figure out how to set up my shipping with multiple different variables to Canada and the U.S. and he was able to do it sooooo quickly. Yeesh saved me hours of headaches and buying a new computer 'cause I would've tossed this one out the window!

iMelanin
Canada
4 days using the app