Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

July 15, 2022

This app works perfectly and it fits the needs of my business, the attention of the support team is AMAZING!

RUDOS
Mexico
3 days using the app
January 22, 2023

This app has solved the problem of stacked shipping rates, causing customers to pay more for shipping than what they should. Very helpful support!

Green Treez Company
United States
3 days using the app
December 20, 2022

I just started using this app. The customer service has been very thorough with help from Rahul, and follow-through to completion by Siva. Siva was thorough and took the time to go through many different scenarios and make sure there were no problems.

This app allows me to control which products go to different regions. It is the most flexible shipping app I have used so far. Shopify shipping ABSOLUTELY failed me. Do not use it.

Fingers-crossed that this will work for my customers.

BBH
United States
3 days using the app
Logbase replied January 24, 2023

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!

Thank you,
Logbase Team.

May 1, 2023

Rahul is the best, helped us with everything and answered any question we had. Thanks! thanks with completing the setup

Shouk
Ireland
3 days using the app
Logbase replied May 1, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

April 6, 2023

Thank you very much Sowmiya for the tremendous help and support in presenting the set up of Shipeasy.
Everything was clearly presented for us to understanding.

Thank You

Absolutely Everything
Australia
3 days using the app
Logbase replied April 7, 2023

We're really grateful and appreciate you taking the time to share your rating with us. Feel free to contact us anytime and we are glad to assist you. Thank you again!

March 7, 2022

Excellent support, was very quick and lots of ways to contact them, very helpful with setting up our shipping. Our shipping was not straight forward with click and collection, van delivery and despatch, Thank you so much

Barnstaple Equestrian Supplies
United Kingdom
2 days using the app
May 20, 2022

Rajkumar! He is my guy! He is really helpful actually all team is helpful. They fixed my problem double pricing shipping payment from different location. If you have same problem absolutely i recommend this app to everybody!

Vestsocks
Bosnia & Herzegovina
2 days using the app
January 27, 2022

Great app and great support! They give many options for all kinds of situations. It can probably work for almost anyone.
Thanks!

Blanket Creek Pottery
United States
2 days using the app
May 1, 2023

Great customer service from Rahul, very helpful and helped me with a number of issues within the shipping. Amazing service compared with other shipping apps I've contacted previously.

Resin Direct UK
United Kingdom
2 days using the app
Logbase replied May 1, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

November 16, 2023

Amazing support. Helped us with all our questions, and doubled checked that everything was working. Super happy with the support and app. Excactly what we wanted to customize the shipping for our needs.

Trønderblomst
Norway
2 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.