Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

January 19, 2023

Raj was very helpful in helping me set up the Shipping Rates app over zoom, very informative and precise.

Shop Advantus
United States
2 days using the app
May 19, 2022

The support for this app is outstanding! Siva really helped me set up the unique shipping needs for my store quickly and effectively. I definitely recommend!

Roots to Fruits Nursery
United States
2 days using the app
March 2, 2023

Such helpful support! The support team jumped on a zoom call straight away to help me resolve the issue I had :) Amazing thank you

Logpile
United Kingdom
2 days using the app
Logbase replied March 2, 2023

We thank you lot for your amazing review. Your kind words motivate us to reach heights. Get in touch anytime!

Thanks,
Sowmiya
LogBase Customer Success Team

July 12, 2023

Dhana did a great job in explaining what I needed to know about setting up shipping rates for each product. The ability to combine different product shipping rates is a fantastic feature!

Simply Sweetheart
United States
2 days using the app
Logbase replied July 13, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

April 20, 2023

Rahul has been a great help, he helped me setup the scenarios for UK post codes. Thank you Rahul, I really appreciate your help!

Love Home Britain
United Kingdom
2 days using the app
Logbase replied April 20, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

October 6, 2022

Very good customer support. The previously used system for shipping rates did not work, our customer would occasionally be charged with more than one shipping rate. Rajkumar of Shipeasy set it up for us, and it works great!

Tea Desire
Canada
2 days using the app
March 7, 2022

Siva is the best , he was so pationt with me step by step unill everything get well in the app . thank you so much for your time .

Furnitureville - NY
United States
2 days using the app
November 10, 2023

It works like a charm! so happy!

Onlydream
Italy
2 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

February 3, 2023

The support has been amazing. I have several options that I need to add to my shipping profile, both small parcel and LTL. The support team has been willing to jump on multiple calls to walk me through this. This has been the easiest solution for the products we offer on our website.

Grove Collective
United States
2 days using the app
July 31, 2023

Siva was very helpful. He demonstrated how the app works and how it could save time once my product list grows. He also demonstrated one of your other apps that deal with upsell. Siva was quick to understand my questions and answered them to my satisfaction.

Whim or Wit
Canada
2 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.