Reviews (952)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

March 21, 2023

Contacted support on setup questions and the support was very helpful and explained all the steps.
Thanks for you help great support team.

CatitUK
United Kingdom
About 22 hours using the app
Logbase replied March 21, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

March 28, 2023

Thank you so much, very useful and helpful customer service support, we are all up and running now, thanks Dhanasheelan!

GenteDeMezcalUK
United Kingdom
About 22 hours using the app
Logbase replied March 28, 2023

Thank you very much for your valuable time to leave us a wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to assist you!

August 22, 2023

Thanks to Barath some of my questions were answered quickly. Very useful app for our specific needs, highly recommend :)

SOPHIA MAE B2B
Netherlands
About 21 hours using the app
Logbase replied August 23, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

March 9, 2023

Very helpfull app and stuff. It is easy to use and install and the support is 24/7.
Dhanasheelan was really helpfull with my issue just the time that I neede help with no delay.

Meraki, Sales & Marketing
Greece
About 21 hours using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

March 17, 2023

I some dificulties with setting up the ranges of Zip Codes that I could offer the specific method of shipping and they gave great support and helped me to setup. Thank you guys!

Aroma D'Alma
Brazil
About 21 hours using the app
Logbase replied April 26, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

October 6, 2023

Very helpful team for the setup of your shipping. Siva helped me to go through the configuration!

ALPHADOGDISTRIBUTION
Canada
About 20 hours using the app
Logbase replied October 10, 2023

We appreciate you taking the time to leave us a 5-star review. It means a lot to the whole team.

October 25, 2023

Jennifer was awesome :)

GNL Footwear
Switzerland
23 days using the app
Logbase replied October 27, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

October 9, 2023

Great app and excellent customer service! I wanted to especially mention Rahul who went out of the way to find a solution for the problem I was facing.

Ultrahuman
India
About 18 hours using the app
Logbase replied October 10, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

January 24, 2023

I am very satisfied with my experience using Shipease. The team provided excellent support and helped me accomplish tasks that were previously confusing by sharing my screen with them.

Sirdab
Kuwait
About 19 hours using the app
Logbase replied January 24, 2023

Thank you for your kind review! 🙏🏻 It will really help our app to grow more.

May 12, 2023

Rahul did an amazing job onboarding me, co-founder of SOUS (Thomas Scholte). Great communication, quick and definitely the desired end result achieved! Thanks Rahul! 5 stars :)

SOUS
Netherlands
About 18 hours using the app
Logbase replied May 12, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.