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This app is truly crap. It has a lot of great functionality, and integrates a ton of carriers. But the UX sucks, their support is not helpful. And worst of all, there's barely a day that it works without issues. You're on chat with their support all the time. It's a major pain.
And all that at the totally crazy price of €200/month, a multiple of what we pay for all other Shopify apps together and totally off other services like Sendcloud.
If you can - avoid.
We're sorry to read about your experience. Reliability and usability are core priorities for us, so we take comments like yours very seriously.
That said, we'd like to clarify a few points. ShippyPro is used daily by over 1,800 merchants worldwide, processing hundreds of thousands of shipments with a platform uptime of 99.9%. While issues can occasionally occur - especially in complex, multi-carrier environments - they are not representative of the standard experience we aim to deliver.
Regarding support, we hear your frustration about needing to contact us frequently. Each time you reached out, we worked to resolve your issues as quickly as possible, but clearly the overall experience wasn't what it should have been.
We'd welcome the opportunity to understand what went wrong. If you're open to it, please reach out to us directly at hello@shippypro.com so we can investigate and see how we can make things right.
Ormai utilizziamo ShippyPro da anni e siamo molto soddisfatti. Permette di risparmiare molto tempo nell'operatività di tutti i giorni e in caso di domande o problemi l'assistenza è sempre pronta ad intervenire.
Lo consigliamo!
Interessante esperienza di interazione con il team di supporto di ShippyPro. Quasi in tempo reale si interagisce con un tecnico per investigare e cercare la causa del problema. In questo caso è stato scoperto un problema di sistema che ShippyPro risolverà presto.
Usiamo ShippyPro da anni per gestire le nostre spedizioni, servizio facile ed intuitivo che ti aiuta a risparmiare molto tempo in fase di creazione etichette.
App veramente fantastica! Semplifica il lavoro del mio team per la gestione delle spedizioni, interfaccia pulita ed intuitiva, Aggiornamenti continui. Nient'altro da aggiungere! La consiglio vivamente.
Semplice, intuitiva, velocissima: l’app per spedizioni che cercavo. Grazie a Veronica per l’assistenza tenace.
ShippyPro is a very easy-to-use platform that makes shipping and label management simple and efficient. Their team has helped me with every issue I’ve had, always professional, patient, and incredibly helpful.
I 100% recommend their service.
App molto utile e ben fatta. Il loro supporto è sempre tempestivo e risolutivo. Consigliata sia per le spedizioni che per il portale dei resi, la uso tutti i giorni
I wrote a very positive review about ShippyPro back in may 2019. Over the last few months things have changed quite a bit for the worse - so I wanted to update the review, partly for the benefit of other business owners, and also in the slight chance that somebody at ShippyPro is taking the time to read feedback.
When it's working, the App has and does save an enormous amount of time in creating shipping labels. I'd say that it is the most beneficial app we use.
About three or four months ago (perhaps a little more), ShippyPro stopped allowing customers to open a support chat directly on their platform. to put this in context, before this you could open a chat and ask questions when you had a problem - BUT - even before, the responsiveness of the support was not good. Often you'd open a chat, ask a question, and it would be minimum 30 mins before somebody answered you - sometimes hours. Now, you can't easily open a chat - they direct you to a BOT chat and help pages - eventually you get the opportunity to write a message with your problem - but you'll be lucky to get a reply the same day.
If you are lucky enough to get a reply, you will have somebody answering your questions after a few hours - so trying to resolve business and time critical problems is incredibly difficult.
To summarise - amazing App when working - customer support terrible.
I never thought I'd get to this point - but I'm actually looking at alternatives now. FYI ShippyPro - yes customer support is THAT important. With good support your App would get the five stars it used to - with the current support, I'm afraid it's a generous two stars.
Usiamo ShippyPro da anni. Oltre ad essere intuitivo e in costante aggiornamento, ha un team sempre pronto a supportare, sia lato tecnico che strategico, in tempi veramente brevi.
L'applicazione ha tutto ciò di cui si può aver bisogno, e quando manca è possibile inviare feedback di richiesta. L'attenzione al cliente è veramente uno dei loro punti di forza.