Overall rating
3.5
Counts per rating level
  • 62% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 17% of ratings are 2 stars
  • 17% of ratings are 1 stars
May 19, 2023

App molto buona, perfetta integrazione e supporto. Molti corrieri disponibili e piattaforme ecommerce da integrare.

Miele di Manuka MGO - Manuka New Zealand
Italy
Time spent using app: About 3 years
ITALIAN VALLEY SRL replied May 19, 2023

Ciao,

Grazie mille per aver trovato il tempo di dirci cosa ne pensi di ShippyPro!

Il nostro obiettivo è semplificare la gestione delle spedizioni a merchant di tutto il mondo, per questo siamo doppiamente felici se i nostri utenti ci fanno sapere che i nostri sforzi sono stati apprezzati!

Rimani sintonizzato per i prossimi aggiornamenti ;)

A presto,
Team di ShippyPro

Edited May 11, 2023

App molto utile per la gestione delle spedizioni del nostro commerce. Permette di integrare i servizi della maggior parte dei corrieri con cui la mia azienda ha contratti in essere. Molto efficiente e apprezzato dai clienti il servizio di informazioni riguardo i vari passaggi delle spedizioni. Servizio clienti molto disponibile

Sciara
Italy
Time spent using app: About 3 years
ITALIAN VALLEY SRL replied May 12, 2023

Ciao,

Grazie mille per aver trovato il tempo di dirci cosa ne pensi di ShippyPro!

Il nostro obiettivo è semplificare la gestione delle spedizioni a merchant di tutto il mondo, per questo siamo doppiamente felici se i nostri utenti ci fanno sapere che i nostri sforzi sono stati apprezzati!

Rimani sintonizzato per i prossimi aggiornamenti ;)

A presto,
Team di ShippyPro

May 9, 2023

Utilizzo questo servizio per il mio e-commerce da oltre due anni e ne sono molto soddisfatto perché snellisce il processo di evasione ordini, ha un'interfaccia intuitiva e quando ho avuto bisogno di assistenza sono sempre stato ascoltato. Consigliato.

Giuzi
Italy
Time spent using app: Over 2 years
ITALIAN VALLEY SRL replied May 10, 2023

Ciao,

Grazie mille per aver trovato il tempo di dirci cosa ne pensi di ShippyPro!

Il nostro obiettivo è semplificare la gestione delle spedizioni a merchant di tutto il mondo, per questo siamo doppiamente felici se i nostri utenti ci fanno sapere che i nostri sforzi sono stati apprezzati!

Rimani sintonizzato per i prossimi aggiornamenti ;)

A presto,
Team di ShippyPro

March 16, 2023

I cancelled the app after my DHL stopped integrating and their support was so terrible. They make it impossible to cancel the account and they continued to charge my card and then refused to refund me. AVOID.

The Wild Horse Club
United Kingdom
Time spent using app: Over 1 year
ITALIAN VALLEY SRL replied March 29, 2023

Hi,

As a first thing, we'd like to apologize for the experience you had with the Platform.

We would like to remind you that we provided personalized assistance and that together we found a solution to meet your needs.

Since the issue was resolved, we would also kindly ask you to delete this review.

Thank you,
ShippyPro Support Team

January 24, 2023

Dall'inizio funzionava bene e prezzo era democratico. Ora costa molto, ma non si può gestire i resi, e ogni piccolo servizio in più è un optional, perché nonostante il costo aumentato bisogno pagare ancora di più per altre cose accessori, assistenza a volte ottima, ma nei casi un pò particolari, l'assistenza non comprende il problema, ma se ne frega assolutamente, è un peccato.

BassiniBoutique.it
Italy
Time spent using app: About 5 years
ITALIAN VALLEY SRL replied January 25, 2023

Salve,

Sono Beatrice dal Team di ShippyPro, ti ringrazio per averci condiviso il tuo feedback.

Il nostro obiettivo è quello di offrire un servizio che possa eccedere le tue aspettative e vorremmo quindi poterti aiutare per rendere migliore la tua esperienza con noi.

Ti confermiamo che tramite ShippyPro hai la possibilità di gestire i tuoi resi e quindi ottimizzare la tua logistica inversa creando le tue Regole di Reso e incorporando il Portale di Reso direttamente all'interno del tuo sito web.

Per maggiori informazioni ti invitiamo a dare un'occhiata alla nostra guida dedicata: https://help.shippypro.com/it/articles/3671822-che-cos-e-shippypro-easy-return-e-come-funziona

Non esitare inoltre a contattarci per poter discutere delle problematiche che hai riscontrato e poterti offrire tutto il supporto necessario.

Grazie mille e a presto,
ShippyPro Team

September 11, 2022

Absolutely dumb app that makes your life more difficult. Think about this. The app cannot detect any order changes AFTER it has been paid. If your customer reaches out because they want to add another product to an already paid order, bad luck. Of course, you can edit the order on Shopify, but ShippyPro will not change anything. Hence the original order without the item will be shipped. Are you using any post-purchase upsell to maximize your business AOV? God, no, that's awful. Stop trying to make more money since ShippyPro CANNOT detect any order changes after the order has been paid, so any upsells added post-purchase will not show in the ShippyPro order. We are sick of getting "I did not receive X product" emails because of the stupidity of this app. This has cost us a lot of money in reshipments. Reached out to support a couple of times. Not only they're slow, but they cannot provide any solution. Looking for another solution now because it's 2022, and we cannot use an app with such limitations. Not to mention, we will have orders not syncing every now and then, and the tracking number will not be sent to Shopify despite being fulfilled (the orders show stuck with a spinning sand watch inside the app). Go figure.

Canvas by Numbers
Spain
May 23, 2022

The app itself is okay, but the team is very bad!!
We have been over 6 hours in the live chat, as the plan was not working suddenly, without getting any answers. Hundreds of packages are waiting for fullfilment because of their service -.-

WunderRein
Austria
Time spent using app: Almost 2 years
February 8, 2022

If I could rate this app lower I would. Seriously, think very carefully before you use or even install this app. The sales team aggressively called numerous times during our peak working hours once we downloaded it to have a look at, pressuring us to use the app. Eventually we decided to start using it and there were several problems getting the app integrated with our shipping provider. This took lots of back and forth with them and our shipping provider until they told us everything was "working normally now". The "free trial" we were promised mysteriously disappeared and we were forced to buy extra credits as we had already started using the app. We shipped close to 100 orders using it before our shipping provider contacted us to say our UK orders had not been uploaded correctly with customs data. This meant that a huge amount of orders had been stuck in a warehouse and needed to be returned to us. It was then revealed that this integration was not possible. How someone didn't make us aware of this is the worst part. It just seems like they didn't care and are after the money. F the customer seems to be the attitude. Shippypro bizarrely sent several emails to our customers saying the orders had been delivered, cancelled and then returned to sender. This has resulted in a huge amount of lost revenue, reputational damage, and the cost to reprint new labels using our old method. It has taken 2 full days to deal with the fallout of this and we are not out of the woods yet. Support have gone completely silent. They haven't answered any emails and not issued even an apology never mind a refund for the orders that never got delivered. I honestly can't believe how bad this experience has been. It would be nearly funny if it wasn't such a serious crisis that was dumped on our small business. The app itself is not intuitive, it's clunky and poorly designed. I would steer very clear of this awful company. Their other poor reviews say it all as well I should have know to avoid. Use at your own risk.

Nufields
Ireland
Time spent using app: 7 months
November 9, 2021

too many munual operations to perform, e.g no possibilities to setting rules to split or merge order automatically

Orteat
Italy
Time spent using app: 10 months
November 4, 2021

We installed the APP for managing domestic and overseas shipments with UPS...but unfortunately the API don't send the VAT code of my Company on the paperless documents UPS needs for customs, in few words: USELESS.
We contacted the customer service and all I got was: "It's our fault, but don't know when it will be solved, thank you". Please please, just fix this issue

Transit
Italy
Time spent using app: 29 days