ShippyPro ‑ Labels and Returns

ShippyPro ‑ Labels and Returns

by ITALIAN VALLEY SRL

Print Labels of 110 Carriers, Track Parcels and Manage Returns

3.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    79% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    7% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    14% of ratings are 1 stars
    (6)

All reviews

1 - 10 of 42 reviews

Le Stylistic

This app just doesn't work.
The support must be sleeping, they never answer. The support must be sleeping, they never answer.

Piccolo Seeds

The app works really well and has many functionality. You have the whole order life in one shight: from label creation to tracking and notifications. Time-saving, efficient, a bless for a two-people teamwork that has to deal with a lot of orders everyday. I'm still discovering all functions and features. My only complaint go to customer support. It's not so bad (they reply at all requests) but It should be improved, made more professional, automatized, especially during initial set up with courier.

Tabata Shop

I have been using this application for a few months now and I find it really useful and very efficient to use. It has helped me tremendously in saving time in producing waybills from various couriers. I can only be very happy! thank you! 5 stars

Yousra sayagh

Le service client ne répond pas au besoin. Qualité médiocre.
Le service client ne répond pas au besoin. Qualité médiocre.
Le service client ne répond pas au besoin. Qualité médiocre.

SCM Medical

US Customer here, did not have a good experience and deleted app. Signed up to use Fedex integration. Followed the instructions and it did not work. I sent multiple messages to support with no response. European company so tech support hours are closed during US business hours, no chat or service available. Not reliable service for US customers.

ghettoblasterwear

This app once setted properly is absolutely a must have of every decent e-commerce. I' been using it since a while and easily is a time saver....

Tayroc

Lots of bugs in the app, "support" totally unwilling to help anyone that doesn't pay for an annual plan. Check out Shipster or Sendcloud for a much better solution with proper support.

Naturalistic Products

This app was exactly what i was looking for but i was disappointed to find although it advertised the couriers i needed (parcelforce & DPD Local) it didn't suport them very well. After many issues the team at shippypro have added or updated everything i need to use the app succesfully- it's saves a ton of time processing orders, updates them all with the tracking info- a job that used to take hours per week can be done in a few minutes. It's a life saver! The team are fantastic, despite all the problems i raised they worked through each one for me, always replied promptly and kept me updated throughout. Would definitely recommend.

ShopIsNow.com

L'APP è buona e funziona bene, ha qualche bug che ho segnalato ma l'implementazione sembra lenta. In ogni caso fa risparmiare tempo e se si hanno più canali di vendita è molto comodo perchè crea gli ordini e aggiorna i tracking. Unico neo il prezzo, troppo costoso per un numero cosi esiguo di spedizioni, inoltre ci vorrebbe una soglia intermedia tra le 30 e le 250 spedizione mese - io farei a 14,99€/mese il limite delle 120 spedizioni cosi da sfruttare al massimo il potenziale senza essere penalizzati eccessivamente

QUADRO Deutschland

We now have support with response times under 3 days. BUT unfortunately we only get answers from the sales team and also unfortunately no technically experienced answers. Sorry to say it that hard, but we have big trouble and the veins are lying white.

The problem is, that we have not only one track and trace number per order, but several. For example, if the customer orders a bike and a bag and a helmet, these are several articles and therefore more than one track and trace number.

According to ShippyPro you should now manually split such orders, even though the data is transferred correctly. In fact ShippyPro informs the shipping company correctly and several track and trace numbers are generated. However, ShippyPro sends only ONE track and trace number to the customer by e-mail. Such customers are of course irritated and cause a lot of administration work.

It is a bug if the e-mail to the customer does not mention all the track and trace numbers that were actually processed. This information has been available to ShippyPro for weeks without getting any exact information about it. With us this causes huge problems and therefore here the evaluation. Everyone who thinks about using ShippyPro is affected by this.

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