Reviews (730)

Overall rating
3.7
Counts per rating level
  • 62% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 26% of ratings are 1 stars
April 27, 2023

There isn't any issues with integration with my store. It will be great to work with this courier service. thank you ayaan sir

BeClothy
India
About 1 year using the app
Edited August 28, 2023

UPDATE:

2 years since we have been using shiprocket and the situation remains the same. Please avoid using such aggregators and its better to tie up with a direct courier partner, if you wish to have ANY access to real people and not bots. The KAM refuses to acknowledge any emails/ the average TAT for even acknowledging tickets is 4-5 days in a world where fast delivery is key! Lost packages never paid for. Pathetic experience.

We've faced quite a few issues with Shiprocket in a short span of 3 months.
1. The portal has process breakages due to which the shipment pick up requests dont reach the courier companies in time, causing delay in pickups and eventually cancellations.
2. NO POINT chatting on the engine they NEVER respond !
3. Email escalations only result in standard responses - looking into the matter and we've raised a ticket! 4. You will only receive a response once you've spent days chasing the actual courier partner and getting it resolved on your own!

Poochmate1
India
About 6 years using the app
Edited March 29, 2023

There isn't any issues with integration with my store. It will be great to work with this courier service.

Thank you:)

Jayshree Fabrics
India
About 1 year using the app
February 12, 2020

I am using the shiprocket from my last 3 ventures. Amazing team support specially from my account manager Shantanu Chauhan.

Stowkart
India
About 1 year using the app
Shiprocket - Shipping in India replied February 12, 2020

Dear Stowkart,

Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.

Team Shiprocket

Edited November 18, 2021

We have been using since our store inception. We love how easy it is to process orders. Their tech solutions are the best out there in the market. Recommend it for all.

Folk Bazar
India
About 1 year using the app
May 16, 2020

Excellent Service. The account manager is very helpful and always available. Been shipping more than 500 orders per month with them.

AUS
India
About 1 year using the app
Shiprocket - Shipping in India replied May 16, 2020

Dear Customer,

Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.

Team Shiprocket

August 26, 2021

The integration works flawlessly, thanks to constant support from our dedicated account manager Mr. Rana, any issues are dealt with swiftly.

Nurturing Green
India
About 1 year using the app
March 3, 2023

We are very happy with the services provided by Shiprocket, Desktop dashboard is very user friendly and shows all relevant information on shipment status.

thanks

FELLICIA
India
About 1 year using the app
July 14, 2020

App is ok-speed is bit slow. A/c. mgr Sarika n Priyanka is nice, assistive, polite, works on time..

Mother Sparsh Store
India
About 1 year using the app
Shiprocket - Shipping in India replied July 14, 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

October 8, 2021

Shiprocket is helping us and Jitendra Sir is a very humble person. We really enjoyed the services by our manager. Thank you for your support Jitendra Sir

Westide Store
India
About 1 year using the app