***Pathetic Support. Don't Use This App.***
The app is good but Shiprocket's Operations and Support are pathetic.
Being an aggregator it is your responsibility to help your customers but it seems like everyone is Shiprocket team is just not ready to take any initiative.
We open support tickets and your support team closes them without resolution. There are miss-commitments for providing resolutions. There is no one at ship rocket that listens. You will just get a runaround. Don't waste your time.
App is best. Synchronizing to the panel and update the panel is very fast. You click its get update at the same time. Overall it is a awesome app. Shiprocket customer service is very good need to look into thirdparty courier service so that they deliver the product quickly . From shiprocket side their service is very good. Really loved it. Cheers.
Best third-party shipping on Shopify. Technically far superior that other apps. Very user friendly and advanced.
Innovative and user friendly shipping app for E-commerce. Prices are fair and support is pretty quick now. Have improved a lot in past month. Would like to see more coming up.
THIRD CLASS SERVICES
LMOSM.com : Living Media
Always they rise Weight Discrepancy issue and try to extract from the seller.
These people are false keep away
Ship Rocket is so far the most convenient and reliable shipping service we have came across.
We got the most competitive rates in the market without any minimum commitments, automated shipping labels and invoices, no hidden costs, no need to calculate any fuel surcharge or taxes.
Most of our shipments are international and Mr. Alok Tiwari has always been there to help and support us and always does more than what his job requires him to do, be it helping out on holidays or late at nights.
Our shipping quantities are not that huge so far but we still get excellent support. We did had some minor issues every now and then when we just joined them but the team took good care of it and resolved it.
We highly recommend their services for any small and mid sized ecommerce business.
We are using Gold services of Shiprocket and very happy with the services provided. Customer support is really good
i am modifying this review as shiprocket team told me to give full support in beginning , but the real thing is they charge wrong weights , will never solve your problem . they even do not deserve 1 star . their customer helpline is worst and very worst . my cases are not solved since 3 months . please dont even try . or if you want to , please start with free plan , do not waste your money .
the previous review was -
"Shiprocket is providing dedicated support to all Shopify users . My account has been move into gold tier and i am happy with the services .
Must try the app .
made my work so easy . "
I previously had a bad experience, and upon expressing my concerns, Muhammad from the escalation team ensured everything flowed smoothly.
He helped me out with the KYC process, shipment delays, everything. Shiprocket is a very easy to use platform for shopify store owners in India, it's really convenient and user friendly.