Very nice services, I am using shiprocket from past one year.Attractive shipping rate, Nice interface, All courier partners at one place. Very impressed with Customer success team in resolution of queries and providing direct support promptly. Please keep it up.
Excellent service!! Great Support !! Keep up good Work Guys!!
I cannot recommend Shiprocket more highly.
Shiprocket is a complete system for running your e-commerce operations. It is powerful, the system is fast and it's reliable and accurate.
Even if you're just starting out, start with Shiprocket and grow into the features, you'll be glad you did.
Hi Preethi Srivastav.. Thank you for quick support and professional service. This is a great shipping solution.
Shiprocket is an ultimate Ecommerce shipping solution. You get to choose from multiple shipping partners: Delhivery, Ecom express, Fedex and much more. You can use one dashboard to create shipping labels for all the different shipping companies. You get 5 - 6 Time more pincodes than a single shipping company.
Its a very good solution, my company has been using it for the last 7 months, gotta love their service and customer support.
Once your team knows how to use their dashboard and take advantage of the extra features, you wouldnt wanna look any other way for shipping your packets.
The analytics and stats provided are also very clear.
The main USP of using shiprocket services is there prompt and very efficient support driven by customer success team.
All the courier partners at one place with very affordable rates.
Having been associated with Shiprocket for more than six month, i moved from other courier service providers to find that
1) The shipping rates are quite competitive.
2) The support is responsive
3) The most transparent rates of a particular courier we have seen till now
Till now the experience has been wonderful.
Hopefully it continues its services in the future in the same way! Keep up the good work
2.Shipping is one of the major problems that a small/startup business faces.
Through ShipRocket my Shipping hassles have been sorted. Moreover option to choose from variety of plans is another great advantage that separates ShipRocket from its competitors. Thanks!
3.Shiprocket attracts a seller like me because of primarily two reasons: 1. The costs are minimal and very affordable and 2. The quality of service is never compensated and the professionalism is maintained. In general, the systematic and simple integration ability of Shiprocket helps one to connect the business with logistics and therefore saves time and effort.
Thanks & Regards,
The worst possible customer service!
1. My panel sometimes doesn't logs in and most times logs out automatically. There reply for this, you might have an internet connection problem! This is all while I am chatting to them
2. Delivery attempt not made my courier company, I reported fake reporting. It was replied with the same fake response again. I had checked personally with the customer.
Their customer care is the most ill equipped and to top that they clearly don't want to understand the problem.
I am giving 4 stars after they fixed my issues. Now they are doing good still need to improve NDR issues which they need take action immediately.
It's good that there is finally an app available for shiprocket - makes working simpler and organized.
However, I've had a little trouble with the shipping rates in the past - shipping for the same address, through the same vendor cost differently.
There's no standardization with the pricing, especially because shipping outside of the app costs usually one-sixth the price.
Apart from that, the working (and website) is average, no serious complaints per say. The service is alright since they provide a training session for new users - that's good!
We've faced quite a few issues with Shiprocket in a short span of 3 months.
1. The invoicing does not work at all! No taxes show up and this is a serious legal hurdle. The claim of being able to print GST invoices is a complete lie!
2. The portal has process breakages due to which the shipment pick up requests dont reach the courier companies in time, causing delay in pickups and eventually cancellations.
3. NO POINT chatting on the engine they NEVER respond !
4. Email escalations only result in standard responses - looking into the matter and we've raised a ticket!