Shiprocket: eCommerce Shipping , 672 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and user-friendly interface. They praise its features like order syncing, status synchronization, and daily email reporting for improving business operations. The customer service, particularly the technical team, is commended for their problem-solving skills. Merchants also value the app's automation capabilities that simplify shipping and order fulfillment. The delivery service and logistics are recommended for their reliability and efficiency, especially for Indian merchants.
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We highly recommend Shiprocket. It has simplified our shipping. Some of the things that we really love about their app is (a) Dashboard (b) Order Tracking (c) NDR automation. Their team is very helpful and prompt with solving our issues.
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
I am using this app It is really much helpful. Using it pickup generation become much easier.
Thanks
Shiprocket team without our approval changed our plan from Basic to Advanced plan and sent invoice of Rs.12744, and our account was suspended as payment was due. As we were not aware why this invoice was sent we contacted customer care to reverse back to Basic plan and revoke suspension. There was no response from the team, we were forced to pay this invoice as it was affecting our dispatches. Its been more than 7 days that the ticket was raised we have not got any resolution on the downgrading back to Basic plan.
Very poor customer service.
Dear TenTabs,
We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.
Team Shiprocket
Shiprocket has been a boon to the growth of our website. Seamless integration via the shopify app store, a very responsive team for resolving any issues, timely remittances for COD collections, it has been a reliable partner. After researching the market for a good logistics partner and struggling with individual courier companies, we found shiprocket was the easiest and fasted to get started. The sign up process was hassle free and easy.
I couldn't be happier with their service. The staff at the store was extremely helpful in finding the right things I needed for my Shopify website.
Best logistics aggregator! Special Thanks to Gaurav Chaudhary, Naveen Kaushik and our Account Manager-Vansh Kathuria
Great app, good support from account manager (Sanchit) . Great app, good support from account manager (Sanchit) .
Dear Bazzinga,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Team Shiprocket
This Shiprocket Logistics team is amazing. Professional, timely, and communicative. They work seamlessly and when troubleshooting is needed, they always find the right solution.
one of the best shipping service, thanks Akshay for superb support. easy to integrate, easy to use.
Dear Bookkish World,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Team Shiprocket
Horrible and worst experience ever....
1) Account manager never picks the call
2) on most of shipment they charges extra on weight discrepancy which is not real
3) during locked down they keep sending mails for RTO and all and writes that if action is not taken than we will not able to claim charges in future.
4) They keep calling for upgrade and said we will serve better if you upgrade, after upgrade NO SERVICE - NO SUPPORT
if this is not resolved will stop using shiprocket very soon.
I am editing this again - even escalation is more worst than regular support. never got reply.
Hi Customer (Fashion Floor India),
Providing the best of the services to our customers has always been our topmost priority. We are hell-bent to provide you with swift assistance and resolve this in the most favourable manner. Please help us with your contact details at escalation@shiprocket.in and we will get back to you promptly.
Team Shiprocket.