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Probably the best third-party solution for e-commerce in India. Looking forward to working with Shiprocket in Internation.
The service of ship rocket is superb, they even do cod. They have multiple courier partners to choose from
Good Technical support provided by Arav, very easy to use interface. Highly recommend it
Now:
I stopped using Shiprocket and used other logistics partners. I thought of using Shiprocket again. For the initial few days had a good experience. The moment you face an issue and call up their customer care, I am pretty sure that their Customer Care is the worst I have ever seen. They had never changed. They don't solve any of your issues. They don't even give assurance that it will be solved. Very Poor.
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Earlier:
Very Poor Support from Customer Service. I have opted for a Paid Plan but receiving very poor support from them.
Also, they have given list of Pin Codes as serviceable, but when I try to service, It says no Courier service available between these 2 pin codes. Because of this mis information, I am loosing my customers. 26000+ pin codes must be a lie. I have already got 3 out of 50 pin codes unserviceable even though those 3 are part of their serviceable pin code list from my pick up pin code.
I am already looking for other shipping partners.
Update: The worst service ever!! I had to call them thrice and the calls conveniently disconnect the moment they accept their mistake
Extremely slow customer care, you will have to spend an hour on chat to get a not very favourable resolution. The return shipment costs are a nightmare for a business.
Update: The service is still really bad. The support system is the worst I have experienced so far. You ask a question & the response would be 10 thousand miles away from the question. They are always 'regretting the delay' & still not responding. NIGHTMARE!!
Dear Fleck,
We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.
Team Shiprocket
HAPPY WITH GURJOT SERVICE EXCELLET WORK ALWAYS GETS THE SOLUTIONS OF QUERRY AND WORK IS NICE DONE THANKYOU
Recently they changed their system. They keep changing account manager without informing to their client and managers are also not giving proper answers and not solving courier issues on time. as there is no major courier third party in India, shiprocket is taking benefits of that, but shiprocket is one of the worst business partner company due to their employees
App Is ok Good Services Price also good................
happy with the service
happy with the service
Dear Customer,
Thanks for your positive views. It means a lot to us. Let us know whenever you need our support in future.
Team Shiprocket
very good service and easy for use and excellent service , and fast payment service is very helpful and good custemer care support
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
The experience with ship rocket is awesome, after trying a lot of courier partners we landed up to ship rocket panel and the experience is wonderful and I would give the entire credit for the same to Aman Grover my KAM. He just clears up all my queries and escalations at a lightning speed! Keep up the good work and Thank you for all the help.