Shiprocket: eCommerce Shipping

arav great work keep it up

Best courier service providers with staff and professional services. Highly Recommended to others!!! Special Thanks to Adnan for spice guide

Ship Rocket is so far the most convenient and reliable shipping service we have came across.

We got the most competitive rates in the market without any minimum commitments, automated shipping labels and invoices, no hidden costs, no need to calculate any fuel surcharge or taxes.

Most of our shipments are international and Mr. Alok Tiwari has always been there to help and support us and always does more than what his job requires him to do, be it helping out on holidays or late at nights.

Our shipping quantities are not that huge so far but we still get excellent support. We did had some minor issues every now and then when we just joined them but the team took good care of it and resolved it.

We highly recommend their services for any small and mid sized ecommerce business.

I'm using shiprocket since 4 months, Their service and customer followup is good. They are providing courier services at cheapest rates online!!

SHIPROCKET IS THE MOST PATHETIC APP. THEY MESSED UP DELIVERY FOR OUR FIRST ORDER AND DONT HAVE CLUE ABOUT ANYTHING. CUSTOMER SUPPORT IS THE MOST USELESS. IF YOU WANT TO SAVE YOUR BUSINESS AND AVOID BAD CUSTOMER EXPERIENCE PLEASE PLEASE PLEASE PLEASE DO NOT USE THIS APP....

This app is going from bad to worse and from worse to worst. Very very poor customer service. The chat support is of no use. They just raise tickets and keep sending automated emails that they are looking into the issue. But no one responds and finally you get to know that the ticket is marked as resolved. How??? Most irritating thing is the international shipping which was earlier available through aramex is no longer available..every international shipping gives error that the area is not service-able. I had to cancel all my international orders i couldnt get any shipments arranged. I lost lot of money as i had to refund all my paid orders and my customers lost faith in me. My international business is shutdown now all thanks to shiprocket. And if you ask them they give absolutely no reply. We are paying extra just to enable international shipping and we get this. Pls stay away from this app.

Yashika helped us with a problem that we were facing. Our Prepaid orders were getting sinked as COD but she solved our issue.

Hope the issue dosnt exist now.

Appreciate your help and time.

Pathetic customer service, The RTO rates are skyrocket high and the support team does not respond to the escalations. Frequent bugs and inconsistencies plague the app.

After integrating shiprocket with shopify our order processing is working very smoothly. This is a great a. Saves a lot of our time and energy. Very well-developed and easy to integrate.

ANOTHER UPDATE: These guys have no idea of customer support! absolutely ridiculous, my team has spent days and weeks to get answers to simple question. ZERO SUPPORT!! stay away from this ridiculous piece of crap team
UPDATE: Updating my review as I was finally reached out by the shiprocket team to fix the issues. Ideally any customer should not have to jump this many hoops and post a review to get response. Hopefully these guys ramp up the support part and match it with product improvements. They are solving a big problem in the ecommerce space for SMB's and i want them to succeed. - good luck
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I really wanted to like these guys and their product. I think they have a decent product but the support team's response and onboarding is just horrible. I have sent tons of emails to support with no response for weeks. I got one call to upgrade to advanced plan to ask for more money and that was it?? cmon guys you have potential and need to sort your support team response. Right now they have blocked my account due to some "suspicious" activity!! whatever that means after I have loaded 10,000 in their wallet. way to lock a frustrated customer. lets see if anyone has courtesy to respond to this feedback and fix your mistakes. I will be willing to update this review.