Shiprocket: eCommerce Shipping

thank to shiprocket to connect with me but iam trying to interagrate from last 3 day now i intragrate thank you shiprocket

I am happy with the services and the delhivery partner
Hope to ship with shiprocket only.
Good services

worst customer service policy. no way to escalate weight discrepancies. i have uploaded the images for AWB: 7D9149137 when the courier mentioned it was 0.5kg excess weight on the weight discrepancy panel. i have uploaded the images of the package at the time of booking the shipment and they were the exact images i have provided you at the time of dispute. the weight image has the details of the weight as well as the package details in it.
how can you close the dispute if all the evidence was provided
i want my money back for the excess amount charged from me.

Amazing service, Suraj is one of their best Techincal Support Person, I loved their service, very supportive and helpful.

Shiprocket is good, been using it from last 2 years and has very good response also the support team is very helpful, highly recommended , also my manager aashish Srivastav has been very supportive

I would recommend shiprocket, its API integration with our shopify store working well for us, It has made order processing easier, also our account manager Mr Rajesh is a supportive fellow and has helped us in adapting to shiprocket.

Kudos to the team.

easy to use , very supportive team

Bad Experience and Tagging CEO Shirocket Saahil Goel to say why are you running this company to fraud people?

***3rd Rated and Fraud Company***

To Everyone,

We having account with shiprocket for more than years. but in the last 6 months especially in the last 3 months, their service in customer support is really gone worst as possible.

Reasons:
1. Zero Customer support to solve their problem. These guys following the ticketing tools to track tickets but without responding properly they are closing the tickets.

For example, We had our account managers named Rajesh Rana and Deepika Sharma. Both people working on a weight Discrepancies for nearly 500+ products with the shipping provider. They haven't solved the problem in time and closed the ticket without informing us.

To track them back as our balance nearly 1 lakh was involved in that issue, these Deepika and Rajesh never picked up the call even a single time where we tried to reach them in multiple numbers nearly 200+ times not even answered. Mails to their official emails (deepika.sharma at shiprocket.in, vikas.bhatia at shiprocket.in, rajesh.kumar at kartrocket.com) and their escalation emails not been answered to us.

Also, we tried calling customer support every time the new agent comes and says our account manager will call you back shortly in 5 minutes, it becomes days, weeks, and later months. we really become frustrated enough to loosing lakhs and lakhs of money just to them.

Another important part is this account manager like Anupama, Deepika wasn't answered our calls to solve our problems. My question to their management is why you are people paying salary to them just their responsibility to keep them as account managers? Or the other staff doing the same way?

I request everyone don't give a damn order to the Shiprocket as they cheating the people in the name of the service they do. Highly ridiculous act. Running an eCommerce company and provide great service to our customers and being integrated with these false and underrated people brings us in the bad face with our customers and putting us in the loss.

We cannot report them on google, or any pages where they are clever enough in hiding all the negative reviews.

To CEO Saahil Goel: Do you really want to run this business in such a way? Pathetic man. Do you remember we gave 5-star ratings on google 8 months earlier but all went bad really.

1. Also to Saahil Goel, is this the fair way to close the on going tickets which had valued for more than lakhs of rupees in weight discrepancies and not answering in the medium can solve the issue? though you got beautiful UI can solve everything?

When are you people going to solve the issue? I cannot put myself simply giving our hard earned money simply to you.

Helpful App and Nice service and easy to use. Support team is very nice and If you go for a higher plan you got a dedicated account manager, which is very helpful.

A very professional and organized Company to manage the backbone of any Ecom business. A complete automated solution helps in fast deliveries and easy tracking
The support team is able and invested equally in your business

Many partners for domestic shipments help. i hope you guys onboard more international partners sooner