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They sweet talk you into upgrading to pro++ plan and say that they will assign manager. Neither they assign manager nor does the support help you in resolving you queries. EVERYDAY there is a fake attempt issue and weight discrepancy issue which they will never resolve. As a result losses are to be borne buy the seller. SHIPROCKET IS THE WORST SERVICE EVER. STRONGLY ADVISE AGAINST IT
Hi, This sure is not the experience we want our customers to have. We would definitely look into this on priority and get clarity on this internally. We have escalated your remarks to our team and will get back to you with an update soon. Your patience is appreciated in the interim. - Team Shipocket
Excellent service!! Great Support !! Keep up good Work Guys!!
Useless App.. for ecommerce in India. Steal Products and very high weight discrepancies compared to all other individual companies
Hi, We understand this must have been extremely inconvenient for you. We tried to contact you on your registered number multiple times, however, calls went unanswered. Please share a convenient time or alternate number at escalation@shiprocket.in so that we can get in touch with you and resolve your concern on priority. - MB
It has simplified our shipping. Some of the things that we really love about their app is (a) Dashboard (b) Order Tracking (c) NDR automation. Their team is very helpful and prompt with solving our issues. Gurjot Bhela is our account manager,he is taking responsibility to solve our every problem.
Thank you
Hi,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
-Team Shiprocket
We Used this app for our business. It really helps since it has the solution for shipments at one place.
-Anupama
Dear Customer,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Team Shiprocket
Your customer support team has been highly responsive and helpful, providing timely assistance whenever I've needed it. The integration with multiple marketplaces and e-commerce platforms has made my life so much easier, and I truly appreciate the level of convenience and flexibility your platform provides.
Overall, I am extremely satisfied with the services provided by Shiprocket and would highly recommend it to anyone looking for a reliable and efficient shipping solution. Thank you for your outstanding work!
I am writing this review to express my extreme dissatisfaction with the services provided by Shiprocket. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my ordeal to prevent others from facing the same issues.
I integrated Shiprocket's app with my Shopify store in the hopes of streamlining the order fulfillment process. However, my first order, scheduled for pick-up on June 23rd, was not collected as promised. Despite numerous attempts to contact their customer support, the issue remained unresolved. To make matters worse, a subsequent order scheduled for pick-up on June 26th also suffered the same fate.
The complete lack of communication and unfulfilled promises from Shiprocket have had severe repercussions for my business. I have invested considerable time, effort, and financial resources in creating my website, designing captivating creatives, and running paid advertisements to generate sales. Unfortunately, due to Shiprocket's incompetence, I now face the risk of losing valuable customers and damaging my hard-earned reputation.
What is particularly disheartening is the absence of any proactive measures or updates from Shiprocket's side. Their inefficiency and disregard for customer satisfaction are unacceptable. As a result, I am left with no choice but to seek alternative solutions for my shipping and fulfillment needs to protect my business's growth and customer base.
I strongly advise anyone considering Shiprocket Logistics and Fulfillment to think twice before entrusting them with their order fulfillment requirements. Their lack of professionalism, delayed pick-ups, and failure to resolve issues demonstrate a clear disregard for their customers' needs and business success.
I hope my review serves as a cautionary tale for others, prompting them to seek reliable and competent service providers who value their customers' time, effort, and investment.
Hello! We apologize for the inconvenience caused. We want to inform you that the shipment with AWB no I1xxxxxx3 is canceled as per the current status and the refund for freight charges has been auto-credited to your wallet. - MB
We have had challenges for a while understandably due to COVID-19. However the account has been efficiently managed by Mr. Gurjot Singh Bhela. He has been available round the clock ensuring our concerns are duly addressed. Still looking for a payment solution for COD as customers are running short of cash (can have cards/ payment-links/ UPI/ Wallets, etc.). Assuming it is work in progress
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
nice work and best service best shipping app in the world , good rate and COd
my account manneger sanchit, sharma
Dear Customer,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Team Shiprocket
FRAUDULENT APP DO NOT INTEGRATE THEY ARE BIG TIME SCAMMERS LOOTING SELLERS AND BUYERS MONEY INSTEAD INTEGRATE WITH DELHIVERY SHADOWFAX DTDC DHL BUT NOT WITH THEM
Hi, We would like to inform you that shipment AWB: SF128802855KR has been marked as lost and the amount will be refunded into the bank account within 4-5 working days. - Team Shiprocket