Reviews (738)

Overall rating
3.6
Counts per rating level
  • 61% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 27% of ratings are 1 stars
August 8, 2023

Great Conversation with Yashika from Technical Department of Shiprocket. She Resolve my Issue within few minutes.

Sam Gifts Store
India
28 days using the app
March 13, 2023

Easy to manage, and takes care of almost every aspect in the fulfilment process. Stays updated and have a quick support team. Will recommend it for sure

Wishs
India
27 days using the app
Edited September 10, 2018

I am giving 4 stars after they fixed my issues. Now they are doing good still need to improve NDR issues which they need take action immediately.

Ayushveda Herbals
India
About 1 year using the app
February 22, 2023

Very well-developed and easy to integrate.After integrating shiprocket with shopify our order processing is working very smoothly.This is a great Saves a lot of our time and energy
Thank you Abhimanyu Dhar

LXY Watch
India
27 days using the app
Edited September 30, 2020

last month almost we have lost our 5 shipment cost somewhere around 30k but they just refund maximum 5k amount and our product cost is arounf 14k each.... please be aware if you are using ship rocket bec nowadays only fraud happening with the supplier ... Shiprocket we are using from last 3+ years and our experiance was good but from last 1 year they are crazy ... so many issue we are facing 1. Shipment never ever get delivered on time
2. always fake updates from NDR shipment
3. Shipment lost issue more than 5 shipments within a month from

1MOREINDIA
India
5 months using the app
Shiprocket - Shipping in India replied September 30, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

June 23, 2023

My order were not syncing to the shiprocket i called them and it took around 3 day to solve the problem the agent was yashika who helped me to get back to the track.
but this problem might've done faster so yeah i little more speed would be appreciated.

Maroliveclothing
India
About 1 year using the app
July 8, 2023

Good app, and customer service is helpful, yashika doing a great job and helped me to solve the issues

carbon
India
26 days using the app
Edited July 5, 2020

Shiprocket is a great courier aggregator and have been helpful especially in the lockdown. Our contact in Shiprocket Sarika has been extremely helpful in keeping us operational during these tough conditions.

But I am changing my rating now due to their unreasonable process of weight disputes. Falsely charging a 200 gm packet as 1.5 Kgs and then putting the onus on us to disprove this ridiculous claim. The process of claim also makes no sense. Every month they are taking away few thousand rs of our COD payment. Its almost like a scam. The courier partners should give proof that our weights are wrong but instead they expect us to employ one person full time to sit and dispute these ridiculously false claims.

Purayati
India
Almost 2 years using the app
Shiprocket - Shipping in India replied May 16, 2020

Dear Purayati,

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and We will strive to deliver great experiences consistently.

Team Shiprocket

Edited April 7, 2021

Shiprocket is good at his job, but he need to take care of weight discrepancy majorly from Delhivery and xpeessbees. Most of weight descripency is fake uploaded by Delhivery and xpeessbees. They should work on it.

Smokey Cocktail
India
About 1 year using the app
Shiprocket - Shipping in India replied February 8, 2021

Hi, we certainly understand your concern here. Could you please share your contact details with us on escalaton@shiprocket.in so that we can get in touch with you and resolve the issue. - Team Shiprocket

August 30, 2023

my issue has been solved unable to integrate by technical department(yashika).
my issue has been resolved in few hours.
Thanks to Shiprocket

Kvetoo
India
25 days using the app