Reviews (754)

Overall rating
3.7
Counts per rating level
  • 62% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 26% of ratings are 1 stars
June 30, 2020

All the 4-5 stars ratings are probably fake. Had a very bad experience with this company. Never use this app you don't wsnt to end up in a bad situation...

UrbanChand
India
29 days using the app
Shiprocket - Shipping in India replied June 30, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at escalation@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

June 2, 2020

Waste of money Pathetic Customer Service. don't take any Paid Plans no customer support Don't use Shiprocket if you want hassle free Business. i am facing lots of problem

SubwayFactory
India
28 days using the app
Shiprocket - Shipping in India replied June 2, 2020

Hi,We want to sincerely apologise for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.
-Team Shiprocket

September 1, 2020

Shiprocket provides multiple amazing features, early cod, NDR Management etc. Additionally account manager Sanchit is really helpful.

Smart Saree
India
5 days using the app
Shiprocket - Shipping in India replied September 2, 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

June 12, 2020

Overall I would like to give shiprocket 3 stars. The reason is there user interface is not that good. Also, there are many things they need to work on. I gave 1 extra star for my account manager Aman Grover. He has been very helpful and patiently explaining everything to us. I will update my review if shiprocket improve there user interface. Otherwsie I am satisfied with overall performance.

Kitchen Desk
India
3 months using the app
Shiprocket - Shipping in India replied June 12, 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

September 20, 2017

It's good that there is finally an app available for shiprocket - makes working simpler and organized.
However, I've had a little trouble with the shipping rates in the past - shipping for the same address, through the same vendor cost differently.
There's no standardization with the pricing, especially because shipping outside of the app costs usually one-sixth the price.

Apart from that, the working (and website) is average, no serious complaints per say. The service is alright since they provide a training session for new users - that's good!

Bowtie Formals
India
4 months using the app
March 12, 2020

THANKS FOR PROVIDING US MOST SPEEDY AND TALENTED MANAGER FOR OUR SOLUTION AND SHIPROCKET IS BEST COURIER SERVICE PROVIDER.THAT MANAGER NAME IS SANCHIT SHARMA HE IS VERY TALENTED AND DECENT PERSON TO SOLVE OUR ALL QUERY. THANK YOU.

XBAAZAR
India
5 days using the app
Shiprocket - Shipping in India replied March 12, 2020

Dear XBAAZAR,

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Team Shiprocket

Edited July 31, 2020

No Doubt Worst Customer SErvice. They charge a plan but unable to delivery. Then one day suddenly they send the invoice of 5612, invoice as discrepancy charges. A package of 5.4 kg, was wrongly classified by Shiprocket as 54kg, Where the logistic partner is not capable to take anything more than 10kg.
raising request with virtual customer support will not result anything.
Call their call center and a standard voice recording will come, you are in queue, waiting time is 5 minutes, to discourage your call.
We had to leave them.
Update: 13th April:
Dropped an email to escalation@shiprocket.in and sharing here also the AWB no. also. Will update the response.

Here are the AWB no.
AWB: 1504811301016
AWB: 778753216070
AWB: 1504811300961

We have been requesting your support team to help, with no response and hence stopped doing business.
We have 12 different stores on Shopify, and wanted to extend shiprocket services, however got stuck with it. Currently have stopped doing any business with them.

31st July: Pathetic feedback. Chat no response, Phone no response, Raise ticket no response. Took Pro plan, and all inventory has become out of stock. Frustrated with shiprocket. Handful of two resource, Gaurav for sales or Abhishek for ticket!!!

ILIFE Robotic Vacuum Cleaner
India
22 days using the app
Shiprocket - Shipping in India replied April 13, 2020

Dear Customer,

We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your AWB number and concern in detail at escalation@shiprocket.in and we will get back to you promptly.

Team Shiprocket

July 8, 2023

Yashika patiently worked with me and walked me step by step with the integration. Hopefully, all is well with my Shopify store, and hope to have my business up and running soon.

GreatMillsCollective
India
2 months using the app
September 13, 2023

Arav helped us to resolve the issue. Thanks for the service.

Now & Zen
India
2 months using the app
February 27, 2023

Good shipping company to ship your orders locally. Many courier company at one place. Rates are also cheap.

Meera Jaipur
India
2 months using the app