Reviews (781)

Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for its robust integration with platforms like Shopify, Etsy, Amazon, and eBay, making it ideal for managing multi-channel orders. They praise its automation features, which streamline the shipping process by selecting the cheapest rates and enabling bulk label printing. The customer support, particularly from staff members like Stancey and Chelly Bell, is frequently commended for its effectiveness. Merchants also value the app's reliability in providing real-time order and tracking updates, and its seamless integration with hardware such as USB scales and label printers. Additionally, its cost-effectiveness and flexibility in using merchant-specific carrier rates, along with customizable shipping labels and adaptability to various shipment sizes, are noted as key benefits. The app is recognized for significantly enhancing operational efficiency and supporting business growth by reducing the time and effort required for order fulfillment.

January 17, 2024

Absolutely love ShipStation! We have used this for close to 3 years now at this point and it has literally saved us hundreds of hours of time. The UI is easy to use and understand, and support has always been incredibly helpful and on point. You couldn't ask for a better shipping application.

Hatano Sen 旗之千
Singapore
May 6, 2013

ShipStation App has been a great addition to our order process. What we like about it the most is being able to print off all of our USPS orders at once, then our UPS orders and delegate them accordingly. We recently had a printer issue and thought we lost all of our labels for that day. We realized that ShipStation keeps batches (archived) and we were able to simply reprint and keep our process flowing. I highly recommend ShipStation for any size e-commerce company.

KestrelMeters.com
United States
Over 10 years using the app
December 10, 2013

I've been using ShipStation for a couple months now, and I honestly have never enjoyed using any ecommerce software more than it. I've never been an enthusiastic user of ebay, shopify etc. They are OK tools but usually frustrating. ShipStation has been an absolute pleasure to use, and I could not recommend it more. Learning about express1 alone has will more than pay for the monthly membership fee.

Excellent value, if you ship stuff you need this app!

zimbabwedollars.net
United States
About 10 years using the app
May 28, 2014

At Birdsbesafe, we have been selling online for 4.5 years, but we made a change two months ago to Shopify--which was a great step as business was growing terrifically. Even better, then we chose ShipStation so that time could be saved on shipping.

We have saved a lot of time. If you don't have efficient shipping labels, really, you need to get ShipStation.

Plus, such friendly customer care that they called to check if we had any problems. I think I fell out of my chair. What a great business partner to have. Thanks ShipStation--you rock! - from the people who help birds be safe from cats at Birdsbesafe.com

Birdsbesafe
United States
Over 9 years using the app
March 2, 2014

Shipstation is amazing! We have increased our efficiency by shipping 10fold!! A must have app for start-up companies that are realizing many orders and few employees to fill them! Let technology do the heavy lifting!

Belong Designs
United States
Over 9 years using the app
April 20, 2021

ShipStation has come a long way since I started using them 7 years ago. Now, it is seamless and saves me hours of shipping time each week. ShipStation Connect has become more efficient at integrating with my 2 Shopify stores and I am sure it will continue to do so going forward.

TC Straps - Straps for Panerai Watches
United States
Over 9 years using the app
May 22, 2014

I have been using ShipStation for over 2 months now, setting up was very easy. I find it very easy and straight forward. I sell on different platforms, and I love how all my shipment are imported with a simple click. The price is very reasonable considering the amount of time it saves you.

I love using this platform and I highly recommend it.

Sam

Sam's Teas and Spices
Canada
Over 9 years using the app
July 1, 2013

We were a little hesitant at first- we ship usually by USPS.com - but WOW were we wrong. No turning back now- I couldn't imagine our business without ShipStation. The invoices we get that print out are perfect with each shipment, the data on our customers, tracking, notifying our customers automatically, easy to print a return label - A+ just brilliant!

West Coast Goalkeeping
United States
Over 9 years using the app
November 13, 2017

It's time to write a review for this absolutely stellar app. We've been using it for one sales channel (our shopify store) and only recently decided to integrate amazon orders. We used to write out our amazon shipping details into shipstation by hand. We are saving so much time. The integration was quick and painless. Shipstation shipped the amazon orders, confirmed the orders on seller central, and recorded the tracking numbers as well. This app is absolutely worth it.

Cheery Kyris Closet
United States
About 9 years using the app
March 31, 2014

I only wish I would've done this sooner! It makes shipping and dealing with orders overall so much easier. Love that you can customize receipts, packing slips, and other things, and will continue to use it for all of our stores.

UPDATE: I thought you couldn't print a label outside of one associated with a store order. I was wrong! And to help clarify, actual, honest-to-goodness customer service! Kudos Matt L. from ShipStation for helping me out: http://help.shipstation.com/customer/portal/articles/1002703

Back to 5 stars for me...

Resketch
United States
Almost 9 years using the app