Reviews (817)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

March 4, 2018

If I couldn't figure out how to use this app on my own, I would have given it 1 star. Shortly after signing up, I got an email telling me who my account manager was. During the process of installing the app and changing the different parameters to meet my store's needs, I had several questions. I tried calling the account manager several times, and never once did he answer his phone, so I emailed ...

Dead Fly Zone
United States
2 months using the app
June 2, 2020

Shipstation will offer you a 30 day "free trial". I cancelled BEFORE the deadline because it wasn't going to work for my store. Then they started billing me two months later. So after you cancel watch your credit card charges and then you can waste a bunch of time and cancel it a second time. No thanks!

Impact Technology Systems
United States
30 days using the app
Edited February 18, 2020

I had to change my rating back to one star. Today it didn't connect due an error at the end of Ship Station for 3 hours. Just a white screen and gear spinning. Horrible support. Continued errors with Shopify Software. I held for 40 minutes with phone support, then a leave a message, message came on. The email support is a joke. Token incompatibility with shopify. I am not happy. I spent 1/2 my ...

Sunshine Style TV
United States
29 days using the app
March 10, 2019

To expensive for that it does. I hate that i had to increase my plan to ship more orders. Not really worth

The Glitter Guy
United States
About 2 months using the app
January 21, 2014

This app has been great! It helps me aggregate all my shipping data from multiple sources including shopify. The only reason it's not 5 stars is that it gets expensive when you integrate multiple channels.

Site: www.Getzesttea.com

Zest Tea
United States
About 2 months using the app
May 28, 2022

I honestly have nothing good to say about this app. I downloaded the free trial in 2021 and was BOMBARDED by customer support emails and phone calls. They were calling me up to 5 times per day and emailing me to help me set up because I had not printed a label. I ended up deleting the app because I was so annoyed by their calls. I decided to give it another shot today as our business needs a more ...

Knotty Design Co.
Canada
18 days using the app
March 19, 2016

Lots of support, lots of options. Needs a few more small additions to make it seamless with Shopify, but overall we are happy with the product.

Eshine Car Care Inc
Canada
About 1 month using the app
September 7, 2017

*Not suitable for International shipments over $2500*

Doesn't support NAFTA form for shipping to Canada on any carrier.

Doesn't support SED/EEI form for international shipments over $2500 on any carrier.

Benchmarkmedia
United States
14 days using the app
March 3, 2017

Into this app for 2 weeks now and am very disappointed in the support service. Can't call them unless we have the most expensive package. Rep is of no help. Just submitted a support ticket; we'll see how fast they respond. It seems like this may be the right program for us, but there's just no help in setting things up.

Palo Albums
United States
13 days using the app
June 29, 2022

Shipping orders themselves seem to be going alright, but I've been dumbfounded at the number of basic things we've asked for where the response has been "You're the first person to ever ask about this feature!" which I have a hard time believing. For example, printing one Order Summary per page when bulk printing is not an option (seriously?). The most recent shock has been that, in order to ...

Light-O-Rama
United States
27 days using the app