Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use drag-and-drop feature, enabling even those with minimal tech skills to design attractive websites. It's especially useful for small businesses, providing a cost-effective way to add new pages without a developer. Merchants also value its device optimization capabilities. The customer support team is often commended for their swift responses, expertise, and proactive problem-solving approach.

May 29, 2020

Exceptional customer service. Fast response. The app could work on customizability and in my experience has been quite slow. Other than that, does everything you need!

Komodo Fashion
United Kingdom
Almost 4 years using the app
Shogun Labs, Inc. replied June 1, 2020

Hi! Thank you so much for taking time out of your day to post this review! Glad to hear that our support team could help you out! We will be sure to log any feedback that you have already given us on the customization options of Shogun, if you have any other feedback, please feel free to pass it on and we will make sure it gets to the right teams.

Karl
Team Lead, Technical Support

September 18, 2019

We use Shogun for specific purposes, and at the beginning, we had problems with integration. I've written to the support team many times and each time they tried to help me. Despite all the difficulties in the beginning, now we use the Shogun page builder every day, and we are delighted with it.

FLIP4SHOP
Germany
Almost 4 years using the app
Edited October 22, 2019

Amazing page builder app with top notch, personalised support. The interface takes a while to get used to but once you do it's very easy to navigate and get high quality pages live within no time, without a developer

ingfit UAE
United Arab Emirates
Almost 4 years using the app
July 6, 2017

Finbarr and Nick have helped us numerous times with our site, nothing is too much trouble for them. Brilliant app, even better staff. 5 Stars

Scene My Event
United Kingdom
Almost 4 years using the app
February 21, 2018

Great builder! Can't imagine my site without it!

Cobol Industries
Canada
Almost 4 years using the app
December 23, 2019

Still fairly new to Shogun but so far it's been a fantastic tool. Easy to use for someone with no coding knowledge with lots of great templates, also has the ability to add html to give extra flexibility. Would be great if it had Emarsys integration for forms, exporting every entry in a single csv is a bit clunky and we do struggle as a team with the limited logins but otherwise really pleased with it.

ProteinWorld.com
United Kingdom
Almost 4 years using the app
Edited March 29, 2023

Pretty easy to use and cool design templates. Awesome support !!
When knowledgeable people get back to you right away with screen recorded videos showing how to solve an issue…. Pretty cool.

SwipeGecko
Canada
About 1 month using the app
Shogun Labs, Inc. replied March 30, 2023

Hi there, Marcel! We appreciate you taking the time and writing us a review.

It was great to communicate with you and I am happy to hear that you are finding Shogun to be easy to use where the design templates are helpful as well.

Our support team is always available to assist you and we'll look forward to assisting you again. Thank you so much! 🙂

Sweetan | Client Services
Shogun Page Builder

Edited August 2, 2021

Saving and publishing feature is so slow. Saving a page takes 10 seconds and sometimes up to a minute. Publishing is about the same. Very annoying, especially when you risk loosing all your work given there's no auto save.

rootine
United States
Over 3 years using the app
Shogun Labs, Inc. replied August 2, 2021

Hey there,

I'm really sorry to hear that you are experiencing longer than usual waits when saving or publishing a page. I would absolutely like to take a closer look into this issue to see if we can help resolve this. I fully understand that this can be very frustrating, especially when saving/publishing content is crucial for designing your pages.

I've reached out to you via email/phone and hope to hear back from you. Thanks so much for your patience and understanding and look forward to speaking with you soon.

Kalen | Team Lead, Support
Shogun Page Builder

July 2, 2020

Been using Shogun for a year now and it has proven to be a very helpful tool for our store. On the odd occasion I have had an issue with something their support has been extremely responsive and had a solution available. Typically I hear back from them in a matter of hours regardless of the time of day I reach out. These guys have it together!

The PROBAR
United States
Almost 4 years using the app
Shogun Labs, Inc. replied July 3, 2020

Thank you so much for your review! Glad to hear that support could help you out!

I hope that someday we can earn that extra star from you!

Let us know if we can help you with anything!

Karl | Team Lead, Technical Support

November 6, 2019

Wow Shogun is a complete game-changer, I have launched many websites but none comes close to the one we built in Shogun. Incredible customization and the support is 2nd to none. Most highly recommended page builder.

Groundd
New Zealand
Almost 4 years using the app