Reviews (3,306)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly drag-and-drop interface, ideal for creating responsive and visually appealing pages without needing extensive technical skills. It offers robust customization options, including video integration and SEO tools. The app is praised for its reliable performance and efficient page-building capabilities. Customer support is also highlighted as responsive and knowledgeable, helping promptly with any issues.

Edited December 19, 2018

Very helpful app to use in order to make changes that are not offered through Shopify. Very easy to use.

Spongellé
United States
Over 5 years using the app
Shogun Labs, Inc. replied March 24, 2019

Thank you very much Evan! Appreciate the kind words. If you see anywhere we can improve our product or service, please do let us know. You can reach out to me or support anytime at support@getshogun.com . Thanks again -Nick (Cofounder, Shogun)

September 17, 2018

Amazing support and very easy to use. Quick responses if you have any questions. Love this company.

eComIntegrate
United States
3 months using the app
September 20, 2018

This app is nothing short of incredible. If you do not know HTML, CSS, or have ANY CLUE what Liquid coding is, and you are dissatisfied with the static nature of the average Shopify theme, and feel trapped inside of your page with no way out -- THEN THIS IS THE APP FOR YOU.

Allows you to make extremely major changes to your page without having to know the code. BRILLIANT. AND THEIR SUPPORT TEAM IS INCREDIBLE AS WELL. You may be thinking, "Well, forty dollars a month is a lot to shell out for ...." WELL GUESS WHAT: You get a ten day free trial, and after that, IF YOU GET RID OF THE APP AT ANY TIME, AND ALL THE CHANGES YOU MADE USING SHOGUN STICK AROUND AFTER.

I am only giving four stars for now, because they are working on improving some things - but that's the other thing. THEY ARE ACTUALLY WORKING ON IT. I looked up a FAQ on how to do something, and it was not able to be done. THE NEXT DAY, THEY HAD A FAQ UP EXPLAINING HOW TO DO IT. And their support chat feature, gee golly gosh - they are usually EXTREMELY responsive, and only take about ten minutes to get back to you - EVEN IF it is AFTER 5 pm.

In Long, this app is thebomb.com and you should add it to your store RIGHT NOW. And pay them for at least a month of the subscription. THEY WORK HARD AND THEY DESERVE IT.

Indian Store
United States
Over 5 years using the app
April 6, 2022

Shogun is the perfect tool for anyone looking to quickly and easily create beautiful, professional pages for their store. With amazing customer service that is always willing to help, Shogun makes it easy to get the most out of their product. Whether you're just getting started or are looking to take your page design to the next level, Shogun is the perfect tool for you. Now let me tell you why: The customer service is amazing. The plan I was on, gave me 24/7 chat support. I never realized what a great value it was until I needed it! I get responses in as little as a couple of minutes, every time. I've had several questions throughout my journey and the team was more than happy to help. Not only did they answer my questions, but they took the time to explain things in detail and even provided a personalized recording for me, along with some additional resources so I could learn more about specific features. The product is constantly being updated with new features and improvements, while it's easy to use, I'm finding out that I'm just now scratching the surface of what it possible. Just last week, they added a custom templates section and released some major updates that allow you to animate web elements. So if there's something you want Shogun to do, just request it and chances are good that it'll be added in a future update. In short, Shogun is an incredibly powerful page builder with amazing customer service. Most importantly, it's a company that puts its customers first. If you're looking to create professional pages for your store quickly and easily, Shogun is the perfect tool for you. Thank you, Andre, Monique, Mara, Karl, Sweetan, Justine, and the rest of the Shogun team for going the extra mile for me! You guys are amazing!

HAUL WEIGH
Australia
3 months using the app
Shogun Labs, Inc. replied April 6, 2022

WOW! Thank you so much for this review. I'm so happy to hear that you are enjoying using the app and that our support team has been there to help you when you need it. We really appreciate your kind words and I am excited to share your awesome review with our team.

Thank you for your review, and please do let us know if there is ever anything else that we can help you with!!

Karl | Manager, Technical Support

Edited October 6, 2020

Very bad Customer Support. Making a fool of us for last 1 month. Neither doing anything nor admitting that they cannot resolve the problem. Really sad. We are very old user of this app. Earlier we had good experience with the customer support, dont know what happened to them now.

Saurabh Mittal
India
Over 7 years using the app
Shogun Labs, Inc. replied October 6, 2020

Hey Saurabh,

I'm really sorry to hear that you've had a bad experience with support over the last month. I've reviewed your support interactions and I can see that you've been eagerly awaiting a fix for an issue over the last 30 days. We are so sorry that this is still impacting your account and we can certainly understand your frustration.

The engineering team has been made aware of your concerns and we have escalated the priority so that this can be resolved as quickly as possible.

Thank you so much for your continued patience and we will be in touch the moment we have an update.

Please let us know if there is anything else that we can do in the mean time.

We'll be in touch soon.

Kalen | Team Lead, Support
Shogun Page Builder

September 16, 2022

Excellent service from Shogun support team, with a super fast and helpful response from James. Many thanks!

Peli UK
United Kingdom
3 months using the app
Shogun Labs, Inc. replied September 18, 2022

Hey there, Bronya! Thanks for the review.

We are extremely happy to hear about your positive experience with Shogun and our support team. I'll be sure to share the kind words with James and our support team.

Please don't hesitate to write back to us if you bump into any issues or have any questions.

Sweetan | Client Services
Shogun Page Builder

December 10, 2021

I enjoy the prompt response to questions about navigating Shogun especially since I am not a developer nor do I have a clue about it. I got the answer I needed quickly and it was a thorough response. I highly recommend

ResetFitness
United States
3 months using the app
Shogun Labs, Inc. replied December 11, 2021

Hey there! Thanks for the review.

We are happy to hear that you are having a good experience with Shogun and our support. We sincerely appreciate the recommendation and look forward to assisting you again.

Sweetan | Team Lead | Support
Shogun Page Builder

April 24, 2019

I used this app to help me build custom pages in Shopify without touching code. Its a drag and drop solution for non technical people. The customer support is fast and reliable. Highly recommend.

One Person
United States
3 months using the app
Shogun Labs, Inc. replied April 24, 2019

Thank you very much for the positive review. We appreciate your advocacy. Reach out anytime. - Nick (Cofounder, Shogun)

July 25, 2022

The page builder itself is really easy to use and the support team is fast to response when we have had any problems.

Kalevala JPN
Finland
3 months using the app
Shogun Labs, Inc. replied July 25, 2022

We greatly appreciate the feedback and the review! Thank you so much.

We are glad to hear that Shogun has been easy to use as we designed the app to be easy to use. Your kind words motivate us to continuously improve your experience with the app and our support team.

We'll look forward to assisting you again. :)

Sweetan | Manager | Support
Shogun Page Builder

January 24, 2023

Great experience overall! So many useful features at a good price. Definitely helped me enhance a few of my brands pages.

Set Your Vibe Pty Ltd.
Australia
3 months using the app
Shogun Labs, Inc. replied January 24, 2023

Thanks for leaving us a review, Harrison! 🤩

It was great to communicate with you earlier and I wanted to thank you for sharing your feedback with us. We are super glad to hear that you are having a wonderful experience with Shogun and that the features are useful. We are continuously working on adding more features for you. 😊

Please do let us know if we can assist you with anything else in the future.

Sweetan | Client Services
Shogun Page Builder