Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and flexible web page customization, requiring no coding skills. Its drag-and-drop feature is praised for simplicity and efficiency. The app is particularly beneficial for small businesses, allowing the creation of sections, use of templates, or starting from scratch. Merchants value its ability to sync pages across multiple stores. The customer support is consistently commended for their responsiveness and proactive problem-solving. The app can also potentially reduce costs by eliminating the need for external web design services.

Edited March 31, 2021

UPDATED: Well, the app itself is fine, I felt it was pretty cheeky that when I updated to have the 3rd user again (had to update the app) I now only had 25 pages at my disposal when I was using 58 pages on the older version, so I had to upgrade to the $99USD a month plan to have them all work again. Before I left this review I messaged the CS team to express my disappointment and they really came to the party, they accepted my position on the pricing and page numbers, and even though my initial response was I will just pay the $99 they offered a slightly higher page limit (as we have 58 pages on Shogun) for the $39 cost. I still think that a lot of the app developers get their pricing models wrong, that if they were moderately priced they would get more customers and therefore more revenue. We are a low key customer that doesn't need a lot of support for the $ we pay. Thanks Shogun.

Giftbox Boutique
New Zealand
Over 4 years using the app
Shogun Labs, Inc. replied March 31, 2021

Thank you for your review, and for your feedback, Andy.

We've followed up with you via email to explain the situation regarding plans - unfortunately, you were on one of our older, grandfathered plans that did not have page limits. We've reached out to you with some further information, and appreciate that you're open to discussing the issues with us.

Hoping that we can turn your experience around :)

Thanks again for the feedback

Karl | Team Lead, Technical Support

July 16, 2019

I used this app to create a simple landing page and found it very easy to use but was also incredibly happy with the speed and info provided when i contact support for help. Gives me great confidence to explore more of shoguns capabilities.

habbot
Australia
2 months using the app
August 7, 2019

I am fairly new to webpage design building. Shogun made it easy to put the site together and create our website. I tried other page builders but Shoguns easy drag and drop interface was the best one to get the site completed. Their support team was extremely helpful.

Tydan Specialty Blades Inc. (USA)
Canada
2 months using the app
October 6, 2021

Shogun is extremely easy to use. You can build from scratch or use one of their awesome already built templates. Excellent customer service and fast responses to questions.

Naturenetics
United States
2 months using the app
Shogun Labs, Inc. replied October 8, 2021

Hey there! Thank you so much for the feedback and the review. We are glad to hear that you like the premade templates we have and our team was able to help. 🙂

Sweetan | Team Lead | Support

February 11, 2018

I've tried other page builders, but this by far the best one. Recommend this one.

Freya Botanica
India
2 months using the app
Edited August 21, 2023

I've tried other page builder apps, but Shogun is likely the best. Great-looking templates are available for those who don't want to fine-tune the visuals of all of their pages, but for those who do, those features are available. My only gripe is that the app is occasionally buggy. The customer service is also top-tier — I usually get responses within a half hour when I encounter an issue. Overall an excellent app.

EDIT: A recent update has modernized the user interface, but unfortunately the new UI makes the app more difficult to use.

What a Crock Meals
United States
Almost 6 years using the app
Shogun Labs, Inc. replied June 14, 2022

Hey Nick, thank you so much for leaving us a review. Your feedback means so much to us! We're glad that our templates and custom options have helped you build great pages. Our customer support team is always there to assist if you should need it in the future.

Allison | Team Lead | Support
Shogun Page Builder

Edited April 6, 2020

Used the app to build a landing page. Was intuitive software and when I encountered an issue, support was fast and thorough. Would recommend product!

Third Eye Threads
United States
2 months using the app
January 21, 2021

This is the best app for building pages/ blog posts/ etc. Super easy to navigate, creative is great, and the customer support is top notch! They responded quickly and thoroughly to any questions I had. Definitely recommend!

Lloyd'z Garage
United States
2 months using the app
Shogun Labs, Inc. replied January 21, 2021

Thank you for your review! Happy to hear that the team could help you out when you needed them! Will definitely pass this onto the team.

Karl | Team Lead, Technical Support

May 2, 2018

Shogun saved my life! Best app I've used and the people are very helpful and always there . . highly recommended

Raw World Company
United Kingdom
2 months using the app
December 7, 2020

Despite occasional frustrations with user-friendliness of this app, I'd like to compliment Andre from the Shogun support team. He provided excellent/prompt support on a somewhat major issue I was experiencing. I would suggest having patience with the app, and would recommend submitting a support ticket when issues arise.

American Licorice Company
United States
Over 4 years using the app
Shogun Labs, Inc. replied December 11, 2020

Thank you for your honest review! I'll be sure to pass on your kind words to Andre. I'm sorry to hear that you faced issues with the user-experience side of things - please do feel free to send on any feedback to support@getshogun.com and we will make sure that it gets to the right team!

Karl | Team Lead, Technical Support