Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and flexible web page customization, requiring no coding skills. Its drag-and-drop feature is praised for simplicity and efficiency. The app is particularly beneficial for small businesses, allowing the creation of sections, use of templates, or starting from scratch. Merchants value its ability to sync pages across multiple stores. The customer support is consistently commended for their responsiveness and proactive problem-solving. The app can also potentially reduce costs by eliminating the need for external web design services.

Edited January 18, 2019

The "add product collection" section (which is a huge part of a home page), is a terrible native design. The pictures don't line up, because the text from the title can't be aligned.

The way Shopify builds their collection pages is beautiful. It's a shame I can't use that feature and just skip Shogun's collection snippet altogether. I can't make a home page with a collection section looking as bad as Shogun's does natively.

Also the drag and drop feature only works like half the time. I've had to switch browsers back and forth a few times already because it doesn't register that I'm dragging a block. The collection page is what really is disappointing though.

UPDATE: I have changed my review after some support from their team. The last 2 hours in my browser, I have had little to no trouble with the drag and drop. I'm not sure why it was messing up, but it seems better now.

Also, the solution for the collection was to keep my homepage in the Shopify native builder, but add "pages" in Shogun where there were elements I wanted to change. This allows me to keep Shopify formatting I like, but customization in other elements that Shogun offers.

Prompt response from support, and thoughtful answers. Changed from 1 to 4 stars

Shelly Cove
United States
Almost 3 years using the app
Shogun Labs, Inc. replied March 24, 2019

Hey Matt- Nick here ( cofounder that works on product at Shogun). Really appreciate the feedback. Glad we are able to resolve the drag and drop issue. The Product Collection element could definitely use some improvement and additional functionality. Feedback is warranted there. We are going to be doing a sweeping overhaul/improvement on all the elements in the coming months. We want to make it such that you're eager to build your homepage in Shogun. Please keep the feedback coming. We're here listening. Thank you again. - Nick (Cofounder, Shogun)

September 20, 2017

This plugin is extremely easy and intuitive to use, along with being very versatile. Superb customer support.

Andrewpienaar Com
South Africa
About 2 months using the app
December 15, 2017

the app is very easy to use and accommodates many features to allow for a multi-dimensional website layout

Wild North Flowers
Canada
About 2 months using the app
October 21, 2019

Shogun is an excellent tool and page builder. We having been testing the creation of landing pages as part of our new Shopify Plus launch. We plan to use Shogun to give our marketing team the agility to create campaign and content pages - without needing the full support of our web devel team. The design elements offered in Shogun are quite robust, and we can't wait to see what new features get added in the future!

MDaemon Technologies
United States
About 1 month using the app
Edited March 29, 2023

Pretty easy to use and cool design templates. Awesome support !!
When knowledgeable people get back to you right away with screen recorded videos showing how to solve an issue…. Pretty cool.

SwipeGecko
Canada
About 1 month using the app
Shogun Labs, Inc. replied March 30, 2023

Hi there, Marcel! We appreciate you taking the time and writing us a review.

It was great to communicate with you and I am happy to hear that you are finding Shogun to be easy to use where the design templates are helpful as well.

Our support team is always available to assist you and we'll look forward to assisting you again. Thank you so much! 🙂

Sweetan | Client Services
Shogun Page Builder

June 29, 2020

Great app, great service, they answear a saturday night, very late and solved my very simple almost dumb question in a friendly manner, really glad we try it again, we will stick to the app.

La Tienda de Frida & Chelsee
Mexico
About 1 month using the app
Shogun Labs, Inc. replied June 30, 2020

Thank you for your review! We really appreciate you taking the time to leave one. Glad to hear that support could help you out! Let us know if you have any other questions. :)

Karl | Team Lead, Technical Support

May 22, 2019

I love how easy it is to use. I've been able to build product and landing pages with ease. I have, however, had some issues with UX on the front-end. There have been a few occasions when the 'Add to Cart' button produced tons of javascript instead of refreshing the product page and our images have failed to load. Also, it's a bummer that we need a developer to make sure the app continues to run properly with other Shopify apps. Other than that the experience has been fairly decent.

Just Bloom
United States
Almost 3 years using the app
Edited August 2, 2021

Saving and publishing feature is so slow. Saving a page takes 10 seconds and sometimes up to a minute. Publishing is about the same. Very annoying, especially when you risk loosing all your work given there's no auto save.

rootine
United States
Over 3 years using the app
Shogun Labs, Inc. replied August 2, 2021

Hey there,

I'm really sorry to hear that you are experiencing longer than usual waits when saving or publishing a page. I would absolutely like to take a closer look into this issue to see if we can help resolve this. I fully understand that this can be very frustrating, especially when saving/publishing content is crucial for designing your pages.

I've reached out to you via email/phone and hope to hear back from you. Thanks so much for your patience and understanding and look forward to speaking with you soon.

Kalen | Team Lead, Support
Shogun Page Builder

May 6, 2020

We've been using this app for quite a while now and are overall very happy with it. It makes it so much easier to have an individual design.
Sometimes it gives us a hard time as previews differ from the live page and the backend gets a little more messy.

But overall a great addition to Shopify! And also great and quick support.

Chai Seven
Germany
Almost 3 years using the app
Shogun Labs, Inc. replied May 6, 2020

Hi there! Thanks for taking time to write this review, we really appreciate it! Please feel free to reach out to support@getshogun.com if you'd like some help with this! Also, please feel free to send on any other feedback that you do have - we would love to hear from you! :)

Karl,
Team Lead, Technical Support

May 17, 2022

Just recently started building my new website on Shogun and the service has been so easy and adaptable to use compared to other apps! If I have any questions support is so quick in responding and is extremely helpful by giving an in-depth response!

MARIE JUNE
United States
About 1 month using the app
Shogun Labs, Inc. replied May 17, 2022

Thank you so much for leaving us a review, Marie! 🎉

It was really great to communicate with you earlier and I am happy to hear that Shogun has been easy and adaptable to use. We are super glad that you are having such a good experience. Thanks for sharing your honest feedback.

Our support team is always there to help you and we'll look forward to assisting you again. 🫠

Sweetan | Team Lead | Support
Shogun Page Builder