Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use drag-and-drop feature, enabling even those with minimal tech skills to design attractive websites. It's especially useful for small businesses, providing a cost-effective way to add new pages without a developer. Merchants also value its device optimization capabilities. The customer support team is often commended for their swift responses, expertise, and proactive problem-solving approach.

July 2, 2019

i use this app a lot and their customer service is great. i just wish the screen size compatibility would be addressed between a big desktop screen to a smaller one (not a tablet or mobile phone).

SENA Cases
United States
Over 2 years using the app
July 23, 2019

Best page builder app. We use it for all our pages. Some minor things could be improved, but in total a really good app!

Pumperlgsund GmbH
Germany
Over 2 years using the app
Edited May 11, 2022

I am upgrading my review from 1 star to 4. Since I left my review I've spoken to two Shogun experts who got in touch to show me how to achieve the looks I was after. They have been a great help. They were also magnanimous enough to accept all my feedback about how fiddly things are and how unintuitive it can be. However, they convinced me that once you know what you are doing, you can build great pages. My issue was that I was in a rush and tried to figure things out myself and this was an accident waiting to happen..! So my advice to anyone reading is: it is a great tool capable of great things but alIow yourself some time to train on the basics before you get stuck in. Don't be like me, basically..

Omnia
United Kingdom
Over 2 years using the app
Shogun Labs, Inc. replied May 10, 2022

Hey Tim,

Really sorry to hear about this experience with Shogun Page Builder. We want to provide a streamlined page building experience and from your review, we can see that we didn't quite hit the mark.

We're always looking to improve and your feedback goes a long way in allowing us to do so. You mentioned that there were some functionality problems while dragging blocks onto the page and that you're unable to modify the layout sizes and proportions. We took a closer look at your pages to replicate your editing experience and found a few things that could be contributing to that frustration.

I'm passing along all of your feedback and comments to my development team for review, but I wanted to do everything I can now to help improve your experience. I've sent you an email and chat with a detailed video that I believe can help to improve your Shogun experience :-)

We've also tried to reach out to you on the phone and would be delighted with the opportunity to discuss this more.

Thanks so much for the opportunity to turn your experience around and we hope to hear from you soon.

UPDATE:

Thanks so much for updating your review! We're so glad that we had the chance to connect with you and help to get things working right. Please do reach out to us with any further questions. We're here 24/7 to help :-)

Kalen | Team Lead, Support
Shogun Page Builder

Edited February 24, 2020

The app is not working properly, support has not fixed it. Cannot access my product page to edit it. There is some technical error. Gone back and forth with their team and they have finally decided to acknowledge that I have a problem. Waiting for their technical staff to respond but this is a huge disadvantage on a LIVE product page that I cannot even access because of this app.

Sky Sins
India
Over 3 years using the app
Edited June 16, 2023

After running into some issues with their scheduling feature, and after a long wait to have it working again (roughly 8 months), I can say that now the app is working flawlessly. Why it took this long to fix such an important feature I still don't understand. Having said this, we find the app extremely useful, and now that the main problematic issue has been fixed, we have no complains about it. Being completely honest when we encountered the scheduling issues last year we looked at the competition as we thought about dropping Shogun back then. Not a single app comes close to the level of controls and features that Shogun offers. So we stuck to it and now we are glad we made that decision. We use this app on a daily basis and it saves us a lot of work and time by making it extremely easy for anyone in our team to update the content. We had given one start initially when the issues were happening and now are changing it to 4, given that they solved their problems and that they made a great effort in keeping us informed of their progress. Had it not been for those issues I would have given them 5 stars from the get go.

Update: Our frustrations with Shogun are back. The HTML Shogun builds is VERY poorly built, it literally adds hundreds of unnecessary and they follow little to no semantics. I've complained a few times about this, and their response is 'that's how our team built it'.

Oh well.

LXRandCo Canada
Canada
Over 3 years using the app
Shogun Labs, Inc. replied February 4, 2022

Hey Pablo,

Thank you so much for all of your continued patience.

We recognize that you've been waiting on a couple of bug fixes for a while. I wanted to provide some additional clarification that although progress has been slow on these tickets, our engineering team is hard at work to get this resolved.

I've sent you an email and attempted to reach out to you on the phone as well. If you'd like to speak with us more, we'd be happy to chat anytime.

Thanks again for all of your patience and understanding and we're looking forward to hearing from you soon.

Kalen | Team Lead, Support
Shogun Page Builder

November 11, 2019

Used their Page Builder Functionality and found it very easy to use. It also has ability to create complex structures and create snippets which can be replicated elsewhere which saves a lot of time.

I think they need to add more Slider animation functionalities to improve the options.

mylevana
Canada
About 1 month using the app
October 21, 2020

So easy to use and really responsive and helpful support :) Would definitely recommend this to anyone who needs to customise their Shopify pages.

Black Pot Catering
United Kingdom
About 1 month using the app
Shogun Labs, Inc. replied October 22, 2020

Thank you for your review! We really appreciate the kind words and the recommendation!

Karl | Team Lead, Technical Support

Edited February 16, 2021

Good for VERY basic web development. If you are looking to make an About Us page with some more customization than Shopify offers this app is great. If you are looking to use Shogun to work with product pages then expect extremely slow page load times, very slow editing speeds if you have a moderate amount of elements on one page, and many random errors that are just glitches from the system. The A/B testing feature would be great if it actually worked but it hasn't been useful at all in seeing which pages result in higher sales. This app is almost good but after spending 100+ hours working with it I am searching for a more robust solution as I'm sick of dealing with the shortcomings of Shogun.

ShredLights
United States
Over 3 years using the app
Shogun Labs, Inc. replied September 3, 2020

Hi Drew & Team,

Thank you for your review and your feedback - I'm sorry to hear that your positive experience has turned into a negative experience with Shogun. I hope that we can help you resolve any issues that you are having with the app. My colleague Justine has also reached out to you via email.

I do want to start off by thanking you for your kind words about the app. I'm glad to hear that you found Shogun useful in that sense.

Regarding your issues - in relation to the slow page load times, there are a lot of factors that go into this. Shogun is a small part of the overall loading of your page, this would include your theme components, other third-party apps and any custom code that you have. Similar to creating a page without Shogun, the more content you add to a page the longer the page will take to load - Justine has reached out with some tips and information. We take measures to improve page load speed, such as deferring scripts and lazy loading your images.

Inside the editor, there may also be slowness if there are a large number of elements as the editor must keep track of all of these elements, as well as additional information regarding their state and changes. We are aware that we have room to improve there and hope to do so in the future.

We would love to hear more about the errors that you are experiencing. Would you mind sharing more information on these? The team should be able to help resolve anything that you are experiencing with the app.

Finally, regarding the issues that A/B testing is giving you - would you mind sending us over feedback about that too? Would love to see if we can resolve these issues for you and help you understand the data better.

We really appreciate any feedback that you can give us regarding the issues that you are having so that we can help you, and we can pass on feedback to the appropriate teams for future improvement. We welcome all feedback that you may have about the app.

If you could respond to Justine, or reach out directly at support@getshogun.com we would love to help.

Thank you,

Karl | Team Lead, Technical Support

September 25, 2018

This app is really easy to use once you get the hang of it, the customer service is quick and provides you with clear instructions should you encounter any issues

Abbott Lyon
United Kingdom
Over 2 years using the app
November 7, 2017

Really powerful tool & super responsive support!

Remoplus
United States
About 1 month using the app