Reviews (3,289)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its intuitive drag-and-drop interface that simplifies the creation of responsive web pages without needing extensive coding skills. The app is noted for its excellent customer support, including personalized video tutorials and real-time chat, enhancing the user experience. It also offers educational resources, interactive webinars, and a supportive community, making it easier for merchants to learn and solve issues. The seamless integration with Shopify and its cost-effectiveness make it especially appealing to small businesses managing websites in-house.

August 12, 2020

Charles is amazing, thank you for your help! Really love this app -- Great work guys!...............

serenashub
United States
2 days using the app
Shogun Labs, Inc. replied August 13, 2020

I'll be sure to pass those kind words onto Charles! It's always so nice to receive positive feedback like this. Thanks for leaving a review!

Let us know if there is anything else that we can help you with!

Karl | Team Lead, Technical Support

December 24, 2021

how can i build a site like tableclothsfactory.com, I want to build the home page category list like this site

storymeme
United States
About 1 month using the app
Shogun Labs, Inc. replied December 24, 2021

Hi there! Thanks for the review.

I have reached out to you via email so I can answer the question for you.

Please feel free to reply to that email thread or reach out to us via our support email address - support@getshogun.com so that we can assist you better.

Thank you so much.

Sweetan | Team Lead | Support
Shogun Page Builder

February 3, 2018

Great app! Nick was always ready to help. I just had so much going on with other things I could not fully take the time to figure it out. Great customer service and experience!

Your Fashions For Less
United States
2 days using the app
December 3, 2018

I used this app to create a landing page. It´s been a very useful app, very customizable. However, I would appreciate more help documentation. The email support was great!

ssavetiendaonline
Chile
About 1 month using the app
Shogun Labs, Inc. replied March 24, 2019

Hey Gustavo! Thanks for the kind words :) How can we make the help documentation even better? Our support team has grown since December, so this may be a solved issue, but please take a look at https://help.getshogun.com/ and let me know if you see area for improvement. We have been thinking about doing some webinars as training sessions. Open to ideas! - Nick (Cofounder, Shogun)

November 10, 2021

Code is hard to remove from store. Shogun support doesn't help you if you deleted their app. PageFly is MUCH MUCH better and user friendly.

Natuurlijk Presteren
Netherlands
About 2 months using the app
Shogun Labs, Inc. replied November 10, 2021

Hi, Jochum.

Thank you for your review and for your feedback. I'm so sorry to hear that you are having a negative experience with Shogun.

I've reviewed this case and can see that you got in contact with us on Nov 5th at 7.47am (GMT), and our team did get back to you about a minute later. Unfortunately, we did make a mistake with the information that we sent in this email, providing details on removing code from your theme rather than your product pages - I apologise on behalf of the team for this. We didn't hear back from you but would love the opportunity to make this right with you.

Shogun will not remove code from your product pages when you uninstall the app from your store - we believe that you should be able to continue to benefit from using your pages even when you do not have an active subscription to Shogun. We offer the ability to "revert" the import of your pages that will remove Shogun code from your pages, but we wouldn't do this automatically so you don't lose your work.

My colleague is following up with you by email at the moment with instructions on how to remove the Shogun code from your product pages with Shogun uninstalled on the store. We would be happy to aid in the removal of this code, too, please just let us know if you would like us to do so.

Thank you - we look forward to hearing back from you and hope to make this a better experience!

Karl | Manager, Technical Support

June 16, 2020

Justine provides very good customer service, very quick reply always. He himself deserves a 5-star. :)

Homhum
United States
About 1 month using the app
Shogun Labs, Inc. replied June 16, 2020

So glad to hear that Justine could help you out, Miranda! I've passed along your kind words to Justine! Thank you for leaving us a review. Let us know if there is anything else that we can help you with!

Karl | Team Lead, Technical Support

January 11, 2022

why isnt it possible for a free version anymore for just a frontpage? I installed it on another shop and there it was free when I only used it for the frontpage??

ShiRious
Denmark
About 1 month using the app
Shogun Labs, Inc. replied January 11, 2022

Hey there, Thanks for the feedback.

I have reached out to you via email so I can share more information and help answer the question for you.

Please don't hesitate to reply back to me via email and I'll be happy to assist you.

Sweetan | Team Lead | Support
Shogun Page Builder

March 19, 2020

Love this page builder app. Every easy to use and set up and affordable. Their support team is very nice and they get back to you quick. They'll send personalize videos on how to do something if you run into any problems.

WaterlessCookware
United States
1 day using the app
December 16, 2019

Compared to most SHopify themes that have limited personalization options, Shogun is great. Quite pricey but worth it in most cases. I am only facing 1 issue: i am currently customizing a paid Shopify theme, and everything works perfectly besides previewing product pages/product descriptions edited in Shogun. I was told that they will appear once i pay the theme, but i will wait until i am certain about the theme before spending 180 USD. Customer service is quite good, quick and responsive. A pity we cannot use the app to customize homepages also! :)

Rokai
Switzerland
About 1 month using the app
December 16, 2019

We've only just begun using this app but the available formatting and functions is impressive and not like anything else we've used before (especially while on the Magento platform). We are looking forward to exploring all capabilities in the new year.

Billini
Australia
About 2 months using the app