Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use drag-and-drop feature, enabling even those with minimal tech skills to design attractive websites. It's especially useful for small businesses, providing a cost-effective way to add new pages without a developer. Merchants also value its device optimization capabilities. The customer support team is often commended for their swift responses, expertise, and proactive problem-solving approach.

May 15, 2020

So impossible integrate. would never recommend. Might as well just build your site from scratch at this rate.

Manority®
United States
23 minutes using the app
Shogun Labs, Inc. replied May 16, 2020

Hey Khalil- just left a voicemail. Sorry to hear about the bad experience. Can you clarify what the integration issue is? Was there a theme conflict or a 3rd party app integration issue? We're here to help! Free trial still valid and there will be no charge until we figure this out. A member of our support team will also jump on chat or even on a call to help get you up and running. Thank you. - Nick (Cofounder, Shogun)

June 13, 2016

A super easy program. I'd highly recommend this. The customer support is great as well.

Bubbling Brides
United States
21 minutes using the app
September 22, 2020

1. Don´t work with Re-charge.
2. Don´t work with Ajax carts.
3. Cost same than Shopify even 299€
4. Good for building basic pages like FAQ pages.

Dick Johnson
Finland
16 minutes using the app
Shogun Labs, Inc. replied September 23, 2020

Hi Leevi,

Thank you for your feedback.

I'm really sorry to hear that you had a negative experience with Shogun. My colleague Charles has reached out with some information regarding all of the issues that you are experiencing and we will be sure to log these appropriately. Feedback is super important to us and helps us grow.

In terms of the features that are missing - these are both on our radar for future development as we know these are features that our customers want.

I can see you are on the Build plan at $39/month - $299/month is the price of our Team plan, which is our highest plan.

Thank you for giving Shogun a try, we really appreciate it. Charles will continue to work with you in order to hopefully turn this experience around for you.

Let us know if you have any further feedback

Karl | Team Lead, Technical Support

June 14, 2023

Most of the similar apps offer a free trial including a limited amount of pages such as 1-3. This app advertises a free plan but once you download it there is actually no free plan with pages included. You can build as if you're playing a game but cannot publish anything to test it out without one of their paid plans. Just thought that should be disclosed. In case you may be considering another app that allows 1-3 published pages before you have to upgrade.

Tavi Fashion
United States
10 minutes using the app
Shogun Labs, Inc. replied June 15, 2023

UPDATE - Jun 15
----------------------------------
Hi again, Vonzedric!
I tried to connect via the contact number we had on your account, but I wasn't able to get in touch with you or the team. However, I have followed up via email so that I can get in touch and hopefully resolve the misunderstanding.

I'll look forward to hearing back from you.
------------------------------------

Hi there, Vonzedric! Thanks for taking the time and sharing your feedback with us.

I am sorry to hear that you felt we advertise a free plan but don't offer a free plan with pages. The free plan active on your account allows you to test pages and publish 1 page. We offer a further 10 days of the free trial if you wish to explore and test our other plans with more features, access to more pages that you can publish, and access to other elements we offer.

I see we didn't receive a support request to clear any misunderstandings around this, but my apologies for the inconvenience.

My colleague has reached out to you via email and I have reached out in a separate thread with more details. You can reinstall the app to test the free plan or use the free trial and I'd appreciate it if you could reply back to us.

I'll look forward to hearing back from you soon.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

Edited August 16, 2023

Compared to other page builders that I have tried this one is complete trash! You can't even use all the features unless you pay for it. Not even if you want to create only one page. Seems like a complete money grab.

Update: Because of the limited features in the free plan you are not able to fully test the app. The app did not have the features that i needed.

BrandCopy
United States
6 minutes using the app
Shogun Labs, Inc. replied August 16, 2023

-----UPDATE-----
Aug 17, 2023.

Hi again, Kyree. I see you updated the feedback and the review and I wanted to write back here as I haven't heard back from you on the email I sent.

The Free plan is limited and we highlight the same on our pricing and app listing so that our users are aware of the features the plan offers. I am looking forward to learning more about what feature were you looking to use and were not able to.

We also offer 10-day of free trial on all our paid plans if you wish to test more features or fully test the app. I wasn't able to locate any support conversation about the missing features as that would have allowed our team to help you understand the plan or the features better and I also noticed that our app was only installed for less than 5 minutes.

We appreciate the feedback from our users as that helps to improve the app and I would appreciate it if you could reply back to my email and share more information about what was missing from the Free plan that you were looking to use

Thanks!
-----------------------------------------
-----------------------------------------

Hey there, Kyree! Thanks for taking the time and sharing your feedback here.

I was taking a look at your account and noticed that our app was uninstalled within 5 minutes of it being installed and I was a bit curious to learn more about what feature were you looking to use and were not able to.

Our Free plan is limited and is more of a way to test the app and see how it works for your requirements. Our plans do mention that the Free plan comes with 1 published page with Limited templates, but it does offer the basic page-building elements to get you started.

I am sorry to hear that you felt the Free plan wasn't up to your requirements. However, I did want to understand the use case further on what exactly were you looking to create and wasn't able to as that would allow us to look into this further and assist you better.

I have also reached out to you via email to understand this further and we'd greatly appreciate it if you could reply back to us.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

February 16, 2021

Highly recommend. We've tried a dozen page-building apps for Shopify and Shogun wins by far. If possible, I would also give their Customer Service 6 stars because of their quick and thorough responses.

My Freedom Prints
United States
9 minutes using the app
Shogun Labs, Inc. replied February 18, 2021

Thank you so much for your review! Really appreciate the kind words!

Karl | Team Lead, Technical Support

Edited March 15, 2017

Easy intuitive app, saved us a lot of time from messing with code. The support staff are responsive and great to work with.

Muleties
Canada
8 minutes using the app
July 12, 2023

it seems it doesnt work to edit a page you have already built. I unistalled it,

wine2box
Chile
6 minutes using the app
Shogun Labs, Inc. replied July 18, 2023

Hi there, Sergio! Thanks for taking the time and sharing your feedback with us.

I apologize for the inconvenience that has led to the decision of uninstalling our app.

You can surely edit your existing pages with Shogun by importing the pages to our app and then using our drag-and-drop elements. You can even create theme sections to display content created within Shogun to be displayed on the existing pages via the theme editor.

We'd be happy to look into the issue for you and assist you further.

I see my colleague, Justine reached out to you via email with information on how to achieve this and I have also followed up with you to learn more about the requirements.

If you could reply back to us, we'd be more than happy to help you and set things up.

I'll look forward to hearing back from you soon.

Sweetan | Client Services
Shogun Page Builder

Edited July 22, 2020

I want to add our blogs to different pages. Why is that so difficult? This allows you to arrange different page elements but not truly build a page "without limits" as advertised. They have reached out to me about a possible work around so I have updated my review. Not sure if it will work for us but I really appreciate them contacting us.

Biggs Ltd
United States
7 minutes using the app
Shogun Labs, Inc. replied July 22, 2020

Hi John,

Thank you for taking the time to leave your honest feedback for Shogun and for your time with troubleshooting and listening to our response - we really appreciate the feedback that you have regarding the product - we put all this to good use when deciding on new features/improvements.

I'm really sorry to hear that you had a negative experience with editing blog articles, and am glad to hear that Charles could help you turn it into a slightly better experience.

Please do let us know if there is anything else that we can do to help, we strive to make sure every customer experience is the best possible.

Karl | Team Lead, Technical Support

September 28, 2020

App doesnt work. Tells you to add "category" but nothing populates. Couldnt get past the initial setup, tried multiple browsers/machines.

Hakew Pets
United States
5 minutes using the app
Shogun Labs, Inc. replied September 28, 2020

Hey Vincent,

I've reached out to you via phone but was unable to reach you at this time. I've sent you an email as well.

We're so sorry to hear that you're experiencing an issue with Shogun Page Builder and we want to get that fixed as soon as possible so you can enjoy all of the features of our app!

It sounds like you may be experiencing a delay in syncing of your pages/products or potentially it's an issue with javascript in the theme not allowing our editor to populate. I'm confident that we can resolve the issue quickly if you were willing to give the app another chance.

If you are willing to, please re-install the app and let us know and we can look into that issue right away.

We're also happy to jump on a call if you'd prefer. Let us know the best number we can reach and a timeframe that works for you and we will do our very best to accommodate.

Thanks so much and looking forward to hearing back from you!

Kalen | Team Lead, Support
Shogun Page Builder