Reviews (3,284)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, drag-and-drop interface that allows for easy creation of professional websites. They value the extensive customization options, including device-specific tailoring and multi-store syncing. Time-saving features like section creation, A/B testing, and SEO support are also praised. The customer service is noted for its quick, knowledgeable, and proactive approach. Many see it as a cost-effective solution, enabling updates without the need for a developer. It's recommended for optimizing stores and boosting conversions.

March 10, 2021

Great app and flexibility. Also great customer support, they have been very helpful answering my questions promptly. Recommended

YasAlpaca
Germany
About 3 years using the app
Shogun Labs, Inc. replied March 11, 2021

Thank you for your review! Really appreciate it. Let us know if there is anything else that we can help you with :)

Karl | Team Lead, Technical Support

July 21, 2017

I have been very impressed with this app. We transitioned to Shopify from Bigcommerce. We were excited for the additional features that Shopify offered. However, page building was still somewhat difficult since I have very little HTML knowledge. Shogun makes it extremely simple to create beautiful pages. In addition, I have reached out to their customer service three times now. They have responded within a couple of hours and have always fully answered my questions.

I'm very impressed with Shogun and highly recommend it!

Smoky Mountain Naturals Llc
United States
About 3 years using the app
July 20, 2023

Great customer support! I had an issue with a page and Leah helped me fix the issue very quickly. Knowledgeable and friendly staff. Thank you!

Melissas Produce
United States
About 3 years using the app
Shogun Labs, Inc. replied July 23, 2023

Thank you so much for sharing your feedback in the form of such kind words, Kari.

I am super glad to hear that you had a wonderful experience with our support team and that Leah was able to help fix the issue quickly. I have shared the feedback with Leah and the entire support team. ❤️

Our team will look forward to assisting you again in the future.

Thanks for all the love and support. 🫡

Sweetan | Client Services
Shogun Page Builder

October 24, 2020

Nice app, but extreme expensive. We hav had Shogun for a long, very long time and was deciding to remove all the content from the platform. Customers should not be a milk cow at all. Sorry to be so clear, but we was a customer since almost the beginning.

NOUVEAU LASHES Schweiz
Switzerland
About 3 years using the app
Shogun Labs, Inc. replied October 26, 2020

Hi Hanspeter, thank you for taking the time out of your day to leave us a review with your honest feedback - we appreciate the honest feedback as it helps us know where we might be going in the right direction and course correct.

I am sorry to hear that you feel that our prices are quite high - just a note, these prices have only increased slightly over the three years that you have been with Shogun - you were on one of our deprecated plans at $79/mo, we are happy to honour this price on our Measure plan which is currently $99/mo.

I understand that you are unhappy regarding the inability for support to copy your pages - however, while we did deprecate our old, unreliable page copying service in favour of a much better self-serve system called Sync that's available on our Measure plan. Our support team do not have the ability to use the manual page copying feature anymore. Once your stores are on the correct plans, you will be able to sync content between the stores whenever you wish.

Again I would like to thank you for the feedback that you have provided for us and look forward to helping resolve this negative experience with my colleague James. We do really appreciate your loyalty with Shogun and hope that we can resolve this in a manner that works for you.

Thank you,

Karl | Team Lead, Technical Support

December 29, 2022

Great support by real people. Easy to use application. thank you Shogun, I would not have a store without it.

Faro Board Bags
United States
About 3 years using the app
Shogun Labs, Inc. replied December 29, 2022

Hi there, Jack!

We are very glad to hear that you have been finding Shogun easy to use. We appreciate the kind words. Thanks for leaving us a review.
Our support team is always happy to help and we'll look forward to assisting you in the future as well.

Thanks for your love and support. 🥰

Sweetan | Client Services
Shogun Page Builder

August 17, 2017

Great App and Support. I highly recommend!

The app is great. It makes creating amazing looking pages really easy and support has been really great, with quick responses and fixes. The developers seam to be continually improving the app as well. I look forward to seeing the new features as they roll out.

Get Integrated Ca
Canada
About 3 years using the app
March 22, 2018

Love this app - Great for designing beautiful landing pages and adding products to pages with their "product box" snippet.

Has NO negative effects on my SEO. In fact, my most visited pages from google search (Rank #1) are Shogun designed pages - Search Term: Bo Vape, Bo Pods

Highly recommend for anyone with minimal coding experience, or is just looking to quickly and easily make professional pages for their site.

Eastcoastvapedistribution
United States
About 3 years using the app
February 16, 2022

The app is great, and the customer support I received (with Andre) was so amazing!! They say 24/7 and it's true!. He responded immediately. Usually when I write customer support I'm readying myself for an uphill battle explaining/re-explaining the situation till they finally agree to help. Andre understand the issue immediately, assessed it so quickly, and resolved it INSTANTLY. Thank you!!

Bottleshot
United Kingdom
About 3 years using the app
Shogun Labs, Inc. replied February 16, 2022

Amazing! We really appreciate the thoughtful review!

So glad to hear that you had a pleasant experience with Andre. I'll pass along the comments to Andre and the whole team :-)

Kalen | Team Lead, Support
Shogun Page Builder

March 9, 2021

This app allows us to easily and quickly make updates to our website front end that look and function great, with no development knowledge. I had a small hiccup with our page layout and James in the support team got back to me quickly with both a solution and explanation.

Hoxton Macs
United Kingdom
About 3 years using the app
Shogun Labs, Inc. replied March 11, 2021

So happy to hear that you are finding Shogun useful! Thank you for taking the time to leave us a review!

Karl | Team Lead, Technical Support

Edited August 11, 2021

We couldn't have built our website without Shogun. Simple, Intuitive and straight forward, by far the best tool we've discovered in 2019! Amazing support as well !

linedock2019
Belgium
About 3 years using the app