Shopify Email , 1,346 reviews

Overall rating
4.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, cost-effectiveness, and seamless integration with their stores. It's praised for its range of email templates and valuable analytics, including delivery, open, and click-through rates. The mass emailing feature is seen as a strong alternative to other services. However, some merchants suggest improvements such as advanced features, more template options, and font selections. A few have reported issues with email delivery. Its simplicity is viewed as both a strength and a limitation.

January 19, 2022

I find this app super helpful, and its handy to have an e-mail campaign app that I don't have to navigate away from my website to use. It's quite basic but that's really all I need and I can't fault its set up. It's intuitive to use and pretty straight forward. However, I would love the ability to set a default colour palette so that my e-mails match my website and so I don't have to change the templates manually. It would make using the app a lot quicker and more convenient. It'd also be great to be able to set a default font. Overall, very happy with this app - I would give it five stars if not for the suggestion outlined above.

Crow & Pebble
United Kingdom
Over 1 year using the app
Shopify replied January 22, 2022

Thank you for getting in touch and for letting us know how you've found Shopify Email! I'm glad to hear that it's been helpful and easy to use, and of good use to your business.

In terms of your suggestion re: a default colour palette and font, I can see why this would be a useful feature to make use of. I will pass your comments onto our app development team for their consideration. -Victor, Shopify Support

January 12, 2021

I used this app to send an important advise to some of our customers, what I didn't find how to do it or if there is a way to send personalized emails.

Doggeat
Mexico
Over 1 year using the app
September 2, 2020

Easy to use and really helpful. However it could have more templates or the possibility of some changes made by us.

Exquisite Portuguese Wines
United Kingdom
Over 1 year using the app
October 1, 2020

Love the template ideas, the editing is a little hard but once you get it its not bad. The typing is a little difficult but im patient.

KChauntay
United States
Over 1 year using the app
March 18, 2021

App is easy to use and I use it regularly to send promotional emails to subscribers. It would be nice if I could change store details (like additional tag line) or footer (like able to include additional links for delivery/shipping ). But overall very happy to have this app. Thank you.

Grocery Bin
Canada
Over 1 year using the app
October 24, 2022

muito acessível , estou ainda em fase inicial mas na verdade muito pratica pra meu negocio. gostando bastante

gabsmartstore
Portugal
Over 1 year using the app
September 24, 2021

An automated Thankyou email for new and repeat customers would be great to have with this. Newsletters are quick and easy to use.

Daisy Park
United Kingdom
Over 1 year using the app
Shopify replied September 28, 2021

Hey, there. Thank you for taking the time to share this great feedback with us! We can certainly see how an automated "Thank you" email for new and repeat customers would be a great feature. We'd be happy to share this idea with our developers for further consideration. Cheers! -Marty, Shopify Support

September 25, 2020

I like this. But I would looooooove to be able to add a collection preview. I would also like to be able to insert recipient name.

Los Colores de la Tierra
Guatemala
Over 1 year using the app
November 23, 2020

Looks good atm. Tried the Shopify Email for the first time but i have to look around if everything is working as promised.

Battl Victory Records
United States
Over 1 year using the app
March 15, 2021

easy to use, very intuitive interface.
Not code knowledge required, so anyone (even me!!) can use it...

Sweet Spell Candles
Spain
Over 1 year using the app