Reviews (1,563)

Overall rating
4.5
Counts per rating level
  • 67% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, cost-effectiveness, and seamless integration with stores. It's praised for its basic customizable templates, valuable analytics, and mass emailing features. However, some merchants report issues with email delivery and desire more advanced features like adding videos or GIFs to emails. Despite these concerns, its affordability and simplicity make it a favored choice.

Edited February 14, 2021

I really like Shopify email and the fact that it is free and integrates easily. It is easy to use. My only two downfalls are (1) that I am limited in the amount of emails it allows me to send per week. I would like to send 3 emails per week to my subscribers, but I am unable to do so pending how I space them out. And (2) the email tends to take forever to load pictures, freezes up on me, etc. I have tried different browsers and experience the same results. I'm continuing to use it until I can find something a bit better to suit my needs.

BobbiJeanK: Baubles & Designs
United States
9 months using the app
May 22, 2020

Okay, I like wear they are trying to do but this is way too laggy. The aesthetics are nice and I like the starter templates, however if I’m uploading a photo to create the email, the image doesn’t upload. It’s not the image because other images would upload. Which makes it weirder right? I think there needs to be some major updates when it comes to email photo uploads. Other than that, the app is decent.

NeeshaValore Designs Shop
United States
9 months using the app
July 11, 2020

I love this. I don't know why there aren't good reviews and more people trying this! It is SUPER EASY for beginners, FREE and it gets the job done! It is simple. Just how life should be :) peachmoonco.com

Peach Moon Co.
United States
26 days using the app
January 25, 2021

Muito fácil de usar e intuitivo, eu fiz um e-mail marketing em questão de minutos, excelente ferramenta!!!

Flow Magazine
Brazil
25 days using the app
May 2, 2021

It was very easy to design a quick email. But there weren't many options to choose from so it felt very limiting in options.

annmariekahn
United States
9 months using the app
March 14, 2021

Very good app but recently the mail stops sending at just 15%. The funny part is the money wwas charged already.

Bas Mall
Nigeria
8 months using the app
Edited January 7, 2021

I use this app to send emails to our customers, and most of them love it. Why I give 4, it's because I would be excellent if I could select to send to all customers outside my country.. now I can only choose between my country or all countries including my own.

DesignWerket
Sweden
8 months using the app
November 28, 2020

I used it to send emails. It is very user friendly. I did look at a video about it, but that is because i wasn’t sure what to expect. Good Experience and I would recommend this app. 4 stars and not five? I sent about 31 emails and I have about 3 left before they start charging. Meh...

Bare Strandz
United States
8 months using the app
September 14, 2020

Shopify is easy to use and maintain. Very beginner friendly.
I would recommend to any new or current business owners.

RSVP with Lori
United States
25 days using the app
November 5, 2021

The only sure thing that's great is that the merchant gets 2.5K emails, but you know what's so terrible about the shopify email? You cannot email your customers in the event there are refund concerns, delivery questions, or just emailing them to resolve any kind of issue. And the craziest part about this issue, the customer was refunded their FULL AMOUNT for their order, but shopify still kept the processing fee. I don't know whether to laugh or slap myself. Perhaps both while scrapping this app altogether. You know how much confusion and frustration has been experienced, and not to mention the inconvenience. All that money taken in, and we can't even get any extra tiny perk that would assist in bringing in more business. Just WOW!

Studsmen Fashion
United States
Over 1 year using the app
Shopify replied November 8, 2021

Hey, there. Thank you for taking the time and sharing this feedback. You can use Shopify Inbox (https://bit.ly/3o7hdZz) to chat with your customers when they are on your store and if they leave the store, then it will send the reply via email, As for emailing customers directly, you can send emails directly through the order (https://bit.ly/3bTmgXN) from your admin.

That being said, though the decision to keep the processing fee is made by our banking partners - we can see how important this is to you and we'd be happy to pass this feedback along to our development team. Cheers! -Elias, Shopify Support