Shopify Email

This is a very good and fast way to send out marketing emails. Unfortunately, most of our clients are using spf and dmarc and our mail servers use those mechanism as well to block phishing emails, therefore, anything sent from here will be categorized as spam or sent to junk folder or rejected. Due to mail security reasons, Shopify and any similar app providers shall provide the users a way to use their own mail server to send out mails. Sendgrids and many other mass mailing servers are being abused by hackers to steal money from bigger corporations by faking the email from or misleading from and messages...etc.

So, if you are a small business and just want something that will ping out a basic email to your customers then this is for you ..

However, if you actually care about your communication with customers and require a decent level of customization and control then stick with a dedicated 3rd party app ..

We would have loved to streamline our email into shopify but sadly with the functions as they are it just wont happen .. Mailchimp .. my business with you is safe for now ..

Mike, Co-Founder
www.RocknRomanceVintage.com

Very easy to use. Was able to setup the email in just a few seconds. Can't wait to use this in the future to stay in contact with my customers.

Setting up all my emails flows etc, was pretty straight forward, except for 1 thing. It didn't send out ANY of my automated emails.

I reached out to support, and chatted for almost an hour, trying to sort it out. They said it looked like everything was set up correctly, but still didn't work. They said they needed more time to look at the problem. Which was fine.

Long story short another guy from support reached out but was no help. After sending support 3 more messages over a 5 day period, no one has even gotten back to me with any sort of an update! Not even to say, "hey we're still working on" Nothing!

I can't launch my website until this is sorted out and it's been a week now since I first flagged it with support.

Not happy. I understand it's free, but if you can't help me sort it out, just let me know so I can delete the app and move on and find one that works.

I normally don't leave bad reviews, but this is extremely frustrating!

Overall, this app is not good. My biggest complaint is that it takes hours to send an email to our 1600 customers. This is a problem when we launch a subscriber exclusive sale with limited stock quantities. Not all customers get the email at the same time. Also, the layout is very basic looking and the app doesn't offer a sticky popup tab to entice shoppers to join the list throughout their shopping journey. Automations, reports, and editor are all in different locations in the admin dashboard making it confusing and the abandon cart automation is not even sending. I do like that I can link products easily but that's about it.

Finally, an email app with justified fair charges for small businesses and big businesses alike, looking forward to all the Goodness offered by the app. And I believe it's going to be such an important part of the Shopify ecosystem. All the best wishes for them :)

But ATM, it's not working, and showing this notification, Which is very unprofessional, TBH:

" Shopify Email is coming soon

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. "

I was blown away !!!! I just canceled my subscription to my other email marketing software. I also LOVEEEE that they are already branded and allow for filters to be saved !

Easy to use, but wish the address default was hidden (instead of having to have me to remember to uncheck every time), as many store owners may be running a business out of their home.

just started using today. will update this review later but yes, the templates are very basic as mentioned here by other reviews.

so far it is serving it purpose and it is running well for me. I'm on my second day of opening and so far I love the live repot function.