Reviews (2,338)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless integration with Shopify, enhancing email campaign management and performance tracking. It offers cost-effective solutions with user-friendly design tools, customizable templates, and dynamic fields. Built-in analytics, automation capabilities, and integration with Shopify Forms and Shopify Flow help personalize customer interactions and automate processes. Merchants also praise the straightforward setup, reliable performance, and responsive support team.
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Hallo im Großen und Ganzen ein sehr cooles Tool! Habe nur ein Problem und zwar habe Ich gesehen das Automatisierte Emails teilweiße nicht versendet werden oder beim Empfänger ankommen! Ich weiß nicht was ich machen soll. Bitte um Hilfe! Danke
Hey, there. Thanks so much for taking the time to leave a review for Shopify email. I'm sorry to hear about these sending and receiving issues you've noticed with the app. This could be the result of many factors, such as the email address of the recipient, or the email service provider that the recipient is using. I recommend reaching out to our Live Support Team (https://bit.ly/3vSCGut) so they can help you troubleshoot and resolve these issues. We do offer support via our Portal in German, so you'll be in good hands over there! -Imogen, Shopify Support
We are small businesses, You Big. We pay you monthly usd $ 79 and usd $ 200-500, per transactions (done by computer and bots). Could It be an plus for your costumers? Big companies are bigger when they add worth to their clients.
Hi, there. Thank you for taking the time and sharing this feedback with us. We can appreciate your interest and support for Shopify Email, and we'd be happy to pass your suggestion along to our developers. Cheers! -Elias, Shopify Support
The product is quite raw. A lot of functionality is missing. Navigation is not user friendly. 1) It's impossible to segment audience based on the product purchased in order to create detailed marketing campaigns 2) There is no way to clean database, Shopify does not provide ANY bounceback emails details + reported as spam details. 0. 3) Usability of data display is questionable. Overview only shows data from 30 days. If I send emails every month I want to find the most successful email campaign - there is no way to do it. Just open each one, select the dates...etc
Hey, there. Thank you for taking the time and sharing this feedback with us! It is currently impossible to segment the audience based on the product purchased in order to create detailed marketing campaigns - this is correct but something we are looking at currently! We do not publicly provide bounceback emails details + reported as spam detail but this is also something we are looking into. Our live support team can provide these bounceback emails to our merchants, however. As for overview data, This is quite basic for all overviews, it is just a snapshot.
These are all fantastic points, some of which we are actively looking into, however, I would be happy to share this feedback with our developers for further consideration. Thanks again for your review! -Marty, Shopify Support.
I like it bit wish there was more options for email templates and that the emails didnt show so narrow.
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.
Best,
Charlotte | Shopify Support
This an update to my previous rating. This app is a time saver. It really saves me from having to draft email myself.
Hey there,
Amy here from Shopify. Thanks for taking the time to leave us some feedback. I'm glad to hear that you were happy with the app at first. Im sorry that it is giving you troubles now though. I'm going to send you an email so that we can start some troubleshooting and get this fixed for you.
Amy l Shopify
This is a great free app. Very basic but it works. The only reason why I gave 4 stars is because I would like a function where I can resend an email to customers who has not opened the previous email.
UPDATE:
I'm changing my review from 1 star to 4 stars because I received few emails from customer support and they enabled the app. I like the simplicity of the app but it seems it is still being developed as we speak because it it very slow for me. I'm sure they will get it right!
I don't understand...I installed the app and it says:
"Shopify Email is coming soon
Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available."
Why do you advertise something, and let people install it, if it's not avaliable?
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you regarding your review. We really do appreciate all of the feedback we get. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you.
Amy l Shopify
Install this APP , but still can't work now !
So , I ask Shopify customer service , and got reply " we're onboarding all Shopify accounts in stages, and all accounts should have access by the end of April :) " , so I think if you can't use now , might be waiting until end of April ....
It has very basic features so far. I am excited to see what they will come out with in terms of automation and integration with other apps. If they can do that they will blow the competition totally out of the market. For now only giving it 4 stars because it is a little too barebones. My website: www.gearscanada.com
Super easy to navigate and create campaigns! So glad that Shopify came out with this app! My customers love the look of the emails!