Shopify Email , 1,387 reviews

Overall rating
4.4
Counts per rating level
  • 66% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, cost-effectiveness, and seamless integration with their stores. They find the customizable email templates and mass emailing feature particularly useful. The app's analytics, product insert, and review features are also valued for optimizing email lists and catching errors. The ability to link email activity with sales provides valuable business insights.

February 25, 2024

On the initial age, it is good for learning purpose but if we get more option to customize our email, we are more happy

whiteflag
India
4 months using the app
February 28, 2024

This email app is not for the faint of heart. if you know how to use liquid then you are good to go. otherwise you'll need to hire someone or learn it yourself.

A2Z Goods Store
United States
2 months using the app
December 18, 2023

Room to improve. Could be a bit more user friendly since not everyone is a developer or going to fully understand how this app works. It has a learning curve to it. It does work, but to really build anything out that is intricate or detailed you may need to hire help or really know your stuff. They have some basic templates in play can get you started but in time you may find out you need additional customer journeys or email campaigns and be required to build them manually.

Dockhead
United States
28 days using the app
December 28, 2023

Another free app. Need time to explore on how to use the app but overall works great.

Pattern Patch Parlor
United Kingdom
4 months using the app
December 5, 2023

No "Opt-In" radio button...?

Why isn't there a signup form with an opt-in radio button? This is a legal requirement in the EU.

It prevents us from growing our mailing list through promotions and competitions.

Funkytown Kayak & Surf Shop
Ireland
Over 3 years using the app
Shopify replied December 6, 2023

Thanks for taking the time and sharing this feedback. While we're unable to offer any legal advice for the EU or in general, we'd be happy to share your feedback with our development team in regards to having an opt-in radio button. However, for the time being, feel free to check out some of our recommended alternatives: Klaviyo (https://shopify.link/Ao6K), Omnisend (https://shopify.link/Bo5A), Mailchimp (https://shopify.link/Ko3r), or Seguno (https://shopify.link/ypJk).

That being said, it may also be possible to explore some theme customizations and implement radio buttons. Though this isn't something that's supported by our Theme Support, you can consider hiring a developer to assist you if you're not comfortable working with coding languages. Should you need help finding a developer, then we'd recommend taking a look at our directory of certified developers on Shopify Partners (https://shopify.link/rp20). Cheers. -Elias, Shopify Support

November 20, 2023

Hi there, I cannot access a discount code on the panel while setting a welcome email. Please help

Tauqeer Jewellers
Pakistan
20 days using the app
Shopify replied November 21, 2023

Hi, There. Thank you for taking the time to leave your review. Sorry to hear you're having some trouble with this. Please contact our support team and they will be able to take a look into this for you: https://shopify.link/WJna. Write "Shopify Email" in the chat > Click "I still need help" > Then follow the prompts to be added to our support queue. Our team is happy to help you and get you ready for BFCM! -Kitana, Shopify Support

November 28, 2023

Easy to use and navigate, for a non tech savy person. Great choice in organizing emails.

Teetrendz Hub
United Kingdom
3 months using the app
March 28, 2024

Momentan nur Fehler und beim Tippen springt der Cursor nur noch in andere Zeilen. Völlig nervig

Oberbergs Fundgrube
Germany
23 days using the app
August 6, 2023

Was an amazing free app while it lasted. Easy to navigate! However, just recently it has been heavily compressing images uploaded through the email. I used to have fine crisp images, now they are so blurry. Hopefully I can find another email editing app.

Mermaid Haus Jewelry
United States
11 months using the app
Shopify replied August 10, 2023

Thank you for getting in touch and letting us know that you've come across this issue with heavily compressed images. We’re happy to report that we isolated the issue and have now fixed it! - Clare, Shopify Email

June 12, 2023

The app itself is easy to use and seems very useful.
However, getting the results can be a bit confusing,
It would be great if there was an option to download the results, for example in CSV format, for further analysis.

(一社)開華GPE
Japan
2 months using the app
Shopify replied June 13, 2023

Hello, there. Thanks for reaching out. Your feedback is important to us. I've submitted this as a feature request to our development team to review, as I understand this is important for you and your business. I recommend keeping our Shopify Changelog (https://shopify.link/Y7dL) handy to stay up to date with new features that roll out to the platform. - Victoria, Shopify Support.