Reviews (1,561)

Overall rating
4.5
Counts per rating level
  • 67% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, cost-effectiveness, and seamless integration with stores. It's praised for its basic customizable templates, valuable analytics, and mass emailing features. However, some merchants report issues with email delivery and desire more advanced features like adding videos or GIFs to emails. Despite these concerns, its affordability and simplicity make it a favored choice.

September 28, 2020

Molto semplice e intuitiva. Comporre i messaggi è semplicissimo, non dà tantissime opzioni ma c'è tutto ciò che serve. La consiglio.

Vibrational Chocolate
Italy
Almost 3 years using the app
May 16, 2023

1 major flaw - you cannot translate the content. For stores that sell across the world in multiple languages it doesn't help if you can only serve 1 language. Hopefully this will change and than it will be awesome!

Portable Winch CA
Canada
About 2 years using the app
Shopify replied May 16, 2023

Thank you for writing your review and letting us know how you believe Shopify Email can be improved. I can certainly see why more translation options would be beneficial for your email marketing and I'll be sure to pass your feedback onto our development team. -Victor, Shopify Support

June 23, 2020

Ottima app. solo che superando il limite non si capisce come si fa ad effettuare il pagamento delle email in eccedenza. ti blocca e non ti fa pagare e continuare le campagne

Tecnolife
Italy
Over 2 years using the app
October 6, 2020

The app does the basics right. Would be great to get more email templates or editing functionalities.

Svami | Progressive Drinks
India
Over 2 years using the app
May 18, 2021

It would be nice if they provide other free useful apps.
I'm grateful to use this but need to provide seductive templates.

giordanomm
Myanmar (Burma)
Over 2 years using the app
December 16, 2020

Awesome app! I'll now be able to send more newsletters to my customers! very easy to use, I'd just like more varied templates. The ones offered are a bit too basic.

Bird's Party
France
Over 2 years using the app
April 28, 2021

I just love this app, it can do many things and you can design beautiful emails without paying a dime. Finally, I have the patience to do email marketing.

Brandless Artist
Hungary
Over 2 years using the app
Edited March 6, 2023

This app is the worst, everytime you want to backtrack correct a word add A WORD, THE APP SHOTS DOWN. So I uninstalled it again. Even if you offer it for free it should work and should not cause FRUSTRATION which it does. The beautiful templates do you no good if you can't use them.
Thank you so much for making this app available to all. As a one-person business empire owner, I find this app incredibly time-saving, because it makes me confident I am sending out professional-looking (not pieced together) ad campaigns/ news/offers.
1/27/2023
I keep having problems with your app, I uninstalled it and re installed it. It did not fix the problem. here is the error I am encountering: When I am writing anything into the text boxes I get that screen.
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I am hoping you will address this issue soon, because I really love this app otherwise. This has not changed.

Lexi Butler Designs
United States
Over 2 years using the app
November 6, 2020

I think you did a great job with this app; I would like to be able to insert a link in the pretext slot instead of having to scroll down to the body.

Glam Roll-Ups
United States
Over 2 years using the app
November 12, 2022

I was a little confused at first but it's easy to use. I love that Shopify has this options. Makes it a lot easier for me :)

Dream On
United States
10 months using the app