Shopify Email , 1,154 reviews

Overall rating
4.1
Counts per rating level
  • 63% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness, user-friendly interface, and diverse templates. It integrates well with Shopify, offering valuable analytics for email campaigns. The app supports easy email customization and has been associated with increased conversion rates. Merchants value the ability to send up to 10,000 emails per month for free and the round-the-clock customer support. It's seen as a valuable tool for email sending and a significant asset to many stores.

December 18, 2023

Room to improve. Could be a bit more user friendly since not everyone is a developer or going to fully understand how this app works. It has a learning curve to it. It does work, but to really build anything out that is intricate or detailed you may need to hire help or really know your stuff. They have some basic templates in play can get you started but in time you may find out you need additional customer journeys or email campaigns and be required to build them manually.

Dockhead
United States
28 days using the app
December 5, 2023

No "Opt-In" radio button...?

Why isn't there a signup form with an opt-in radio button? This is a legal requirement in the EU.

It prevents us from growing our mailing list through promotions and competitions.

Funkytown Kayak & Surf Shop
Ireland
Over 3 years using the app
Shopify replied December 6, 2023

Thanks for taking the time and sharing this feedback. While we're unable to offer any legal advice for the EU or in general, we'd be happy to share your feedback with our development team in regards to having an opt-in radio button. However, for the time being, feel free to check out some of our recommended alternatives: Klaviyo (https://shopify.link/Ao6K), Omnisend (https://shopify.link/Bo5A), Mailchimp (https://shopify.link/Ko3r), or Seguno (https://shopify.link/ypJk).

That being said, it may also be possible to explore some theme customizations and implement radio buttons. Though this isn't something that's supported by our Theme Support, you can consider hiring a developer to assist you if you're not comfortable working with coding languages. Should you need help finding a developer, then we'd recommend taking a look at our directory of certified developers on Shopify Partners (https://shopify.link/rp20). Cheers. -Elias, Shopify Support

December 28, 2023

Another free app. Need time to explore on how to use the app but overall works great.

Pattern Patch Parlor
United Kingdom
29 days using the app
November 20, 2023

Hi there, I cannot access a discount code on the panel while setting a welcome email. Please help

Tauqeer Jewellers
Pakistan
21 days using the app
Shopify replied November 21, 2023

Hi, There. Thank you for taking the time to leave your review. Sorry to hear you're having some trouble with this. Please contact our support team and they will be able to take a look into this for you: https://shopify.link/WJna. Write "Shopify Email" in the chat > Click "I still need help" > Then follow the prompts to be added to our support queue. Our team is happy to help you and get you ready for BFCM! -Kitana, Shopify Support

November 28, 2023

Easy to use and navigate, for a non tech savy person. Great choice in organizing emails.

Teetrendz Hub
United Kingdom
5 days using the app
August 6, 2023

Was an amazing free app while it lasted. Easy to navigate! However, just recently it has been heavily compressing images uploaded through the email. I used to have fine crisp images, now they are so blurry. Hopefully I can find another email editing app.

Mermaid Haus Jewelry
United States
11 months using the app
Shopify replied August 10, 2023

Thank you for getting in touch and letting us know that you've come across this issue with heavily compressed images. We’re happy to report that we isolated the issue and have now fixed it! - Clare, Shopify Email

February 25, 2024

On the initial age, it is good for learning purpose but if we get more option to customize our email, we are more happy

whiteflag
India
February 28, 2024

This email app is not for the faint of heart. if you know how to use liquid then you are good to go. otherwise you'll need to hire someone or learn it yourself.

A2Z Goods Store
United States
March 3, 2024

I wish I could add animation and videos to my emails. but i enjoy the easy setup

Kush Kitty
United States
Shopify replied March 4, 2024

Thank you so much for taking the time and sharing this feedback with us. We're consistently working on expanding our customization options. As for adding animation to your emails, this is possible today through the Image section. Add an image section, and then upload a .GIF file to the Library. - Clare, Shopify Email

March 30, 2023

Dear Developers,

Thanks for adding the option for liquid code in Shopify email App, But there is a size limit of code 50 kb.
Please increase the size of the liquid code, So we can use use our existing HTML code file for email marketing promotion.
That would be much appreciated.
Please notify us when this is implemented.

Kind regards

Bait AL Tarfeeh
United Arab Emirates
11 months using the app
Shopify replied April 2, 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support