Shopify Forms , 81 reviews

Overall rating
Counts per rating level
  • 23% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 21% of ratings are 3 stars
  • 19% of ratings are 2 stars
  • 26% of ratings are 1 stars
February 16, 2024

most important missing feature: Translation / showing different form based on country.

Also, country should ideally be set automatically based on country location, the country attribute of the customer.

About 1 year using the app
March 21, 2024

VERY misleading! I set up a form for people to make customization requests, and yet, I HAVE NO WAY TO ACCESS THE RESPONSES!

Hollow Bag Creations
United States
4 months using the app
Shopify replied March 26, 2024

Hi! Thank you for your review, and we're sorry to hear about your experience. We'd love to investigate this further, so please don't hesitate to contact us here: so that we can look into this! -Maz, Shopify Support

January 19, 2024

Could you create a function where the popup stops being shown for a while if the customer clicks on "X" to close the popup without signing up? Because it continues to open even if I click close, when I load the page again, the popup appears. This is boring.

11 months using the app
Shopify replied January 22, 2024

Hi there! Thank you for providing your feedback. We appreciate your input. Currently, you have the ability to customize the behavior of the pop-up. For example, if you wish to limit the number of times a customer sees it, you can set it to appear only on specific page types. Additionally, you can choose to delay the trigger for the first, second, or third page view. Furthermore, you have the option to set a timer for when you want the pop-up to be displayed. -Mac, Shopify Support

February 15, 2024

Very useful app, intuitive and particularly fast when navigating.
The only suggestion I would make would be for the shop manager to be able to add his or her own customised font from the selectable ones.

MotoPort Shop
3 months using the app
April 7, 2024

The form builder is ok, but the documentation is terrible, and there is no support from Shopify. We wanted to do a very standard and simple form in a section of a custom landing page. This is not possible. The form app is still using json templates and not liquid so its not possible to embed into template using code

United States
5 days using the app
Shopify replied April 10, 2024

Thank you for your review and feedback. I will be sure to relay this to our developers. -Emily, Shopify Support

March 20, 2024

You can't create a redirect to a thank you page. Incredible. This is a basic feature any form app should have. Not using it for now.

9 days using the app
Shopify replied March 22, 2024

Thank you for your review. I will make sure to provide this feedback to our team. I did find a community forum post on this you can look at here: ( -Emily, Shopify Support

Edited January 22, 2024

The application is easy to install but it pops up automatically to all customers, even if they are already registered. It doesn't make much sense to use it for subscription pop-ups because it appears constantly even if you have registered.

Hello again! I told the technical service and they said that it was not possible to solve the problem. Even if the customer had subscribed and closed the form, the pop up still appeared in the following searches.

About 1 month using the app
Shopify replied January 19, 2024

Thank you for your feedback! Depending on how the customer closes the form the Forms app stores completed submissions in "dismissed-after-submit" local storage in the customer's browser without any expiration date. This means that a customer will not see the form again on the browser they submitted their submission on. If a customer clears their browser cache, they would then see the form once again.

If you believe this is not the case and are seeing different behavior, please reach out to us through our Help Center: We're happy to investigate this further with you. -Shay, Shopify Support

January 31, 2024

Very good app, but you must change double click to open/close form.

Zerince Kuyumculuk
5 months using the app
January 22, 2024

I completed the form to test it, and there is nothing anywhere adding the record. No customer created, no email notification, nothing. Totally pointless app. I can see that someone else has completed the form, but who was it???? we'll never know, that's a lead lost.

Himalayan Dog Chews Australia
4 days using the app
Shopify replied January 25, 2024

Hey! We appreciate the feedback on the Shopify Forms app. We're sorry to hear that you haven't found it useful to your needs. We'd love to gather more context on the issues you experienced. Feel free to reach out to our team here: -Dirk, Shopify Support

January 8, 2024

is there anyway I can customize the popup style?
This app doesn't look good, what should I do if I want to change the popup size or the font size or something else?

United States
14 days using the app
Shopify replied January 10, 2024

Hi, there. Thank you for reaching out. While you cannot target the font size or form size specifically, there are may style changes you can make to better match your store. Check out our official documentation here: -Olivia, Shopify Support