Shopify Forms

For the most part it is easy to use and successful at managing registrations. An update that we'd find helpful would be creating some sort of visual status tracking for form submissions (such as highlight/checkmark) - currently they all look the same and stay visible even after they have been completed. Currently we have to click in to the customer to see the tag we use to indicate completion.

App doesn't notify you when you get a form submission. I found a wholesaler request FOUR MONTHS after they'd tried to reach out.

We’ve been using Shopify Forms successfully for a long time, but since February 21 we’ve encountered a serious issue that’s impacting our order processing.

When a customer first signs up via a form (where only first name and email are collected), Shopify creates a customer profile without a last name. Later, when that same customer places an order and enters their full name at checkout, the order contains the correct full name for shipping — but the original customer profile, what is showing in the order tab, is not updated with the last name.

This creates major downstream issues for integrations (in our case, our ERP system), because many systems rely on the customer profile data rather than the order address. As a result, orders fail to sync due to missing last names.

This behavior did not cause issues for us before, so it appears something may have changed recently in how customer data is handled at your side.

For businesses that rely on external systems, this is not a small inconvenience — it directly affects order processing and operations.

We hope this can be addressed quickly, as it forces merchants to add friction (like requiring last name for newsletter signups) just to avoid system failures.

Kind regards,
Lucienne from Vacu Vin

It's made capturing emails SO MUCH EASIER.

Two areas of improvement:
- Sometimes it takes too long to load, losing potential leads
- Missing button customization, as it's clashing with the rest of the store's look and feel

Otherwise, a 10/10! Must have.

O App é bom e simples de configurar, porém tem um defeito no fechamento do popup do formulário (modal), onde identifiquei que o usuário precisar clicar duas vezes no botão "closed"para o fechamento do modal. Esse cenário impacta na experiencia de navegação do usuário, acredito que precisa realizar a correção do bug e atualizar no app.

Absolutely ridiculous that the email field type is "text", stopping tracking from working properly. And then support says that this is expected behavior - come on, do better this is basic stuff!

ik vind jammer dat je de vragen niet langer kan maken of nog een extra tekstblok kan toevoegen.

great app, but would be really nice if you would add the option to trigger a webhook upon form submission.

one star is too much , the form never appears on the theme, if there are unsupported themes at least write them down time wasting

How difficult is it to simply make a form builder that you can attach to your footer. You'll spend an hour navigating around this app trying to figure out WHERE or HOW to do this simple thing-- only to draw a blank. Then you'll contact customer support and wait 48 hours (or never).