Reviews (278)

Overall rating
4.1
Counts per rating level
  • 51% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 10% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, ideal for seamlessly integrating forms into Shopify stores. It's praised for boosting email subscription rates and enhancing brand aesthetics with its professional look and customization options. The app's integration with Shopify emails, Flow, and discounts, along with its cost-effectiveness for startups, are notable benefits. Customer service is also highlighted as supportive and responsive.

February 15, 2025

Radio Button Issue:
Currently, I am encountering difficulties when attempting to create (save) a radio button field using Japanese characters. The system does not allow me to save the field when Japanese characters are used initially.
As a workaround, I have found that it is possible to create and save the field using English (alphabetical) characters first. Subsequently, I can edit the field and incorporate Japanese characters, which then allows me to save the changes. However, I have not yet thoroughly tested the functionality of this workaround to ensure it works seamlessly in all cases.

CSS Styling Limitations:
Additionally, it appears that CSS styling options are currently limited. This restricts my ability to fully integrate the form design with my site's branding. I understand that the development team is actively working on improvements in this area, and I am hopeful that enhanced CSS customization capabilities will be implemented soon.

Thank you for your attention to these matters!!

Model Palette
Japan
12 months using the app
March 2, 2025

Just okay app. Biggest downfall is that it is made by shopify and for sure will turn into a paid service eventually. Shopify nickel and dimes customers by offering free services then converting them to paid once you are too far in to swith.

Rivertown Inkery & Apparel
United States
5 months using the app
February 6, 2025

Nice form builder with great integration to native meta fields.. but why can't I choose a specific page to include this form? I don't want my specific contact form to display on every single page.

Airbrush Customs
United States
About 2 years using the app
February 10, 2025

While the Shopify Form Builder app offers a promising concept for creating custom forms, its current implementation has significant drawbacks.
Major issues:

Creates numerous metaobjects that cannot be deleted through the interface, cluttering your store's backend
No localization support, forcing all customers to view forms in English regardless of their selected language
Forms cannot be translated or customized for different markets

The complete lack of localization features makes this app impractical for multi-language stores. The unmanageable metaobject creation adds unnecessary complexity to store maintenance.
Would not recommend until these core issues are addressed.

Diabea
Croatia
4 months using the app
January 11, 2025

Forms has been super helpful for growing my email list, plus it looks extremely professional unlike other free options available.

4 Littles Market
United States
About 2 months using the app
January 26, 2025

I think for the right use, it is extremely useful.
I use it to collect customers names, phone numbers, and emails for my clothing brand and it is 10/10, made being by shopify makes it 10x more trust worthy too.

Mission
Canada
3 months using the app
March 4, 2025

Nice and simple and directly integrates with other Shopify apps.

BUT - not compatible with Shopify's own Translate & Adapt app is a HUGE miss! Not only that, our usual 3rd party translation app can't even get into to translate it.

Also a huge feature missing is being able to target pop-up forms by customer segment, that seems like a simple necessity that would be easy to add.

PureBites
Canada
28 days using the app
February 18, 2025

Its good but, why on earth can I make more than one form, when its not possible to select specific pages or blog articles. That does not make any sense at all. Noboby can use it correctly if you cant selsct specific sites for specific forms...

Biocraftlab
Austria
4 months using the app
January 24, 2025

It's not easy to learn, lots of clicking around to work out forms and Flows. Here's a tip though for fast and easy answers on 'How To' in Shopify .... ask ChatGPT!

Wings of Wisdom
Australia
2 months using the app
February 2, 2025

The number of subscribers increase day by day. It's very easy to use, and it's beautiful too.

Bubble & Co. Accessories
Portugal
About 1 month using the app