Shopify Forms , 55 reviews

Overall rating
Counts per rating level
  • 16% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 25% of ratings are 3 stars
  • 20% of ratings are 2 stars
  • 25% of ratings are 1 stars
November 28, 2023

I'm not sure why they don't have any CSS or allow formatting to the theme. I rarely use this app because it looks different than my entire website. All of the other Shopify apps come with custom CSS options - like Mail or the customizer. Makes no sense that we can't even use a theme font! This is such an easy update Shopify! Please fix.

Flour Shop
United States
About 1 month using the app
Shopify replied November 30, 2023

Hi, there! Thank you for your feedback. I have shared it with our developers for further consideration.

I also wanted to let you know that the Forms app supports over 200 fonts, so you can match it to your theme.

Thanks again! - Greta, Shopify Support

November 5, 2023

Largely does what it says out of the box. But extremely frustrating that it basically ignores existing customers.
So if you want t add a tag for example, it'll only work for new email addresses, making this a very limited use case app.

Dapper Notes
United States
7 months using the app
Shopify replied November 7, 2023

Hi, thanks for sharing your feedback. At this stage, adding tags to an existing customer is a limitation of the Shopify Forms app. As a workaround, you may be able to create a Shopify Flow workflow: that can check your existing customer list for any that meets the tag requirements, and apply the tag that way. This would work on a case by case basis however, depending on your store's use case, but is definitely worth considering.

I'll be sure to pass on your feedback to our internal development team for consideration though, so that they're aware of the needs you've shared with us here in your review. Thanks again! -Kimi, Shopify Support

December 1, 2023

Our entire use case was to "Capture wholesale leads with customizable account request forms."

Apparently, we've had 4 people submit requests, but we did not get any notification of this anywhere, and I cannot find where to get the details of their request - only the fact that they were added as customers.

I contacted support, and their response was:

"Upon reviewing, the Shopify form app enables you to generate personalized forms for gathering customer information. Although the app offers analytics for form submissions and customer segments, it lacks notification functionality and does not provide specific details regarding the requests made through the form. You must manually review the customer information within the app to access the details of the requests."

So, the point "Capture wholesale leads with customizable account request forms" is a complete lie. It caused us four missed event requests.

Thrive Coffee
United States
About 2 months using the app
Shopify replied December 4, 2023

Hi, There. Thank you for taking the time to leave your review. Sorry to hear about your experience with the Shopify Forms app with the lack of notifications. Our team is always working to improve the apps workflow and functionality for all merchants and we appreciate the feedback to help us improve. Please browse through the other form apps available in the app store here: There is a wide variety to choose from so you can find the perfect one for your business needs. -Kitana, Shopify Support

October 6, 2023

It's called Forms, but should be called "A Form"

I would like to see this app support multiple forms across the store. Right now, the app allows creation of a single form only. It does only one thing - create a pop up form to collect email sign ups on your store.

A pretty useful and basic functionality, but it would be so much more helpful if more than one forms could be created.

Godbole Gear
7 months using the app
Shopify replied November 3, 2023

Thanks for taking the time to share your feedback! In addition to a popup form, you can create multiple inline forms and place them in different locations on your online store. You're able to add and remove fields to customize these forms for different purposes. Take a look at our guide here for more details on creating different types of forms: -Sophia, Shopify Support

October 30, 2023

You cannot access the answers for submitted forms by potential clients. Shopify Team has been contacted but they did not offer any help.

Shopify Forms team was supposed to reach to us and offer help, but after 9 days, they also did not help.

Do not waste time on this app. Get the alternatives.

Caya Invitation Store
21 days using the app
Shopify replied November 3, 2023

Hi Caya Invitation Store, thank you for your review and for letting us know about this issue you are experiencing. Can you please reply back here with your ticket number? I'd be happy to review that for you. -Shay, Shopify Support

September 14, 2023

App keeps losing custom fields, which I have to keep re-adding when I notice customer data is missing. Not reliable enough for custom forms, other than default name & email, which is already built into the platform.

ABC Fabric
United Kingdom
23 days using the app
Shopify replied October 4, 2023

We really appreciate your feedback and I’m really sorry to hear that you encountered this issue while adding custom fields to your form. We identified and resolved a bug that was the culprit which only occurred in very isolated scenarios. Unfortunately it looks like you were impacted, but this should no longer be an issue going forward.

With that said, I can appreciate that these types of bugs affect your confidence in using the app, but we’re committed to ensuring Shopify Forms meets the needs of our merchants and hope to earn your trust back.

If you have any questions or additional feedback that you would be open to sharing about your experience, I’d love to connect directly. I’ll reach out via email.

Taha, Shopify Marketing Tools PM

November 13, 2023

The popup does not get closed in iPhone, upon complaining customer care promised to help me, they said they're working on it and they will keep me updated, they did not provide any solution its been a month and they also haven't updated me on anything terrible experience.

Anime Street Style
13 days using the app
Shopify replied November 15, 2023

Hey there, I'm sorry to hear about your recent experience. Rest assured we'd be happy to look into your popup not closing issue. Feel free to reach back out in our help center and we can continue the conversation:

July 27, 2023

Couldn't get very far. When needing to chose a discount from the ones already created, the app, first of all, doesnt have a search function therefore very hard to find the code you need, second of all it doesnt show all your discount codes, only some. Therefore impossible for me to select the one created for the popup. Always shocked by how such simple things are not implemented.

Growers of Mushroom
6 months using the app
September 8, 2023

After spending hours building a form with this app I tested it then found out that I do not receive notification emails when someone fills out the form! what is the point of this ?
I can see the data If I go to my shopify admin - apps-forms- then select the contact that filled out the form but this is very manual and can easily be overlooked by a busy entrepreneur. I am really disappointed with this, I could expect this with a third party app builder but I chose the shopify forms app specifically to avoid this type of inconvenience.

Six40 Café
2 days using the app
August 29, 2023

I spent hours creating some new forms for my website when I finally realized that there's no way to receive email notifications when someone actually completes the form. Seriously? It doesn't even have the most basic function, the very reason for having a form in the first place. Waste of time.

Christian DISC®
United States
2 days using the app