Reviews (545)

Overall rating
4.3
Counts per rating level
  • 63% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 9% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and ease of setup, ideal for basic functions like email collection and newsletter signups. While customization is limited, it supports custom meta fields and multiple form types, such as pop-up and in-line, enhancing versatility. The forms integrate well visually with websites, and its free price point adds significant value for those needing basic form-building capabilities.

November 16, 2025

O App é bom e simples de configurar, porém tem um defeito no fechamento do popup do formulário (modal), onde identifiquei que o usuário precisar clicar duas vezes no botão "closed"para o fechamento do modal. Esse cenário impacta na experiencia de navegação do usuário, acredito que precisa realizar a correção do bug e atualizar no app.

Goracer
Brazil
10 months using the app
November 7, 2025

Absolutely ridiculous that the email field type is "text", stopping tracking from working properly. And then support says that this is expected behavior - come on, do better this is basic stuff!

Red Light Hero
Australia
8 months using the app
November 24, 2025

great app, but would be really nice if you would add the option to trigger a webhook upon form submission.

Nuvibody
Netherlands
27 days using the app
November 3, 2025

How difficult is it to simply make a form builder that you can attach to your footer. You'll spend an hour navigating around this app trying to figure out WHERE or HOW to do this simple thing-- only to draw a blank. Then you'll contact customer support and wait 48 hours (or never).

KIERIN
United States
2 months using the app
December 20, 2025

ik vind jammer dat je de vragen niet langer kan maken of nog een extra tekstblok kan toevoegen.

Equi-vitaal | Jouw paard in Topvorm
Netherlands
About 2 years using the app
October 9, 2025

Never like leaving bad reviews, but have to in this case. The limitations in styling and data collection pretty much render this absolutely useless, at least for in-line forms.

If you want to create an obtrusive pop-up form or quick offer it might be ok, but for anything with any level of branding, its a big fat nope! Really disappointing, but it seems to fit Shopify's model of forcing paying customers to pay for yet another third-party app :/

Aesoterik
United Kingdom
Over 2 years using the app
November 23, 2025

Very half-assed. UI seems out of date and doesn't line up with the UI/UX of Shopify. Very disappointing considering this is a first party app.

Ovrdue
United States
About 2 years using the app
January 21, 2026

one star is too much , the form never appears on the theme, if there are unsupported themes at least write them down time wasting

BAS BUSINESS
Algeria
About 22 hours using the app
October 24, 2025

I absolutely love this app! It made creating my email subscribe pop-up so easy and seamless — and it looks amazing. I wish I had tried it sooner because it’s incredibly simple to use. I’m excited to explore more of what the Forms app offers and see what new features come next. Super cool Thanks from itsagirlyplace.com!

It's a Girly Place
United States
About 1 month using the app
December 6, 2025

As far as functions go, it's okay - works like all the other forms apps. As far as styling, or the ability to style an inline form, whether in theme or straight up CSS, this is a piece of garbage.

Update: so bad I ditched it for another that has a free version - and that free version is miles more powerful than the best that Shopify Forms can do. Again, what a piece of garbage.

Backstretch Dev
United States
About 8 hours using the app