Reviews (184)

Overall rating
4
Counts per rating level
  • 48% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 13% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, ease of use, and cost-effectiveness. It's highlighted for straightforward installation, making it ideal for those with limited technical skills. The app is also noted for its reliable performance and quick data collection capabilities, though it has some customization limits. Responsive customer support is frequently praised for assisting with setup and troubleshooting.

August 6, 2023

There is no way to get an email with whatever the visitor entered. In order to check whether someone used a form to ask for support or requested contact I have to go into the forms' app back-end every day and check for new submissions. Please add a simple "email summary" option.
As a minor improvement, it would be nice to be able to change the font size of the labels.
Other than that, it works well!

Dutch & Dutch
Netherlands
2 days using the app
October 1, 2023

I cannot received emails once the customer sent in a submission .

Black Pawn Game
United States
1 day using the app
Shopify replied November 3, 2023

Hi, there! Thanks for your review. After a customer accepts marketing from your online store, their email address or phone number is displayed on the Customers page in your Shopify admin. You can also find these customers by opening the app in your admin, selecting one of the created forms, and click "View segment" in the top right corner. You can find more details in this help document: https://shopify.link/GDx3. Thanks again! - Greta, Shopify Support

Edited February 12, 2023

Leider kann man keine Links bzw. Liquid / Html einfügen. z.B. unterhalb des Buttons damit die Datenschutzbestimmungen verlinkt werden.

Es wäre super, wenn man an dieser Stelle auch die Links zu Rechtliches hätten nutzen können. {{privacy_policy}}

Ebenfalls fehlt eine Möglichkeit der Checkbox vor dem Versand des Formulars.

Beispiel:

[ ] Hiermit bestätige ich, dass ich die {{privacy_policy}} gelesen habe. Meine Einwilligung kann ich jederzeit widerrufen.**

Ulrike Wathling
Germany
About 18 hours using the app
November 1, 2023

It creates new Customers but does not update existing customers with new tags etc so it has limited use case

Western Sports Centre
Australia
About 7 hours using the app
Shopify replied November 3, 2023

Hi there! Thank you for your feedback. I'll be happy to share this with our developers for further consideration. -Shay, Shopify Support

October 3, 2023

So far the form builder itself is easy to set up and embed.
Unfortunately, I cannot find where the completed data is stored within Shopify? The forwarding emails are incomplete and do not replicate the confirmation of data completed, and I cannot find where in Shopify this information is being stored for export. Just seems to vanish!?!

Tiffen International Limited
United Kingdom
About 4 hours using the app
Shopify replied November 3, 2023

Hi, there! I'm glad to hear that you've found the forms easy to manage so far. The data collected will appear on customer profiles. Data for existing customers will be added to their profiles, and the Forms app will create a profile if the customer is new. You can find this data either under the Customers section of your admin, or by going to 'Apps > Forms', selecting a form, and selecting 'View segment' near the top right. I hope this helps! -Sophia, Shopify Support

July 20, 2023

Very good! I read the bad reviews and was worried but it looks like Shopify revamped this big time. Works great and syncs perfectly with email automations. You can choose whatever color or upload a background image for the form, have a floating pop up, a "closed" pop-up on the corner, schedule when to have it pop-up, put any text fields that you want, have a discount code given right there, etc. Highly recommend this app!

Debra Annmarie Studio
United States
21 minutes using the app
September 10, 2023

I'd give 5 stars if it would send me an email with customer-submitted info. Now you have to check manually the forms app. Might need to change to another app just because of that.

SkydiveShop.com
Spain
About 3 hours using the app
December 10, 2022

Looks like the form fields are not translatable. Or is there a way to change text of the form fields?

Sleep&Go
Ukraine
About 2 hours using the app
November 9, 2022

User to install, the dashboard is simple, you can do the configuration very easily.
I give 4 stars because the changes are difficult to update in the store, you have to delete the cache memory, cookies if you want faster to show up.

EVONIO
Romania
About 1 hour using the app
November 28, 2022

I really enjoyed the App, only missing three essential things for me.
- That the form appears as a pop-up in the center and then the trigger can be used
- That the client's language is assigned to the one of origin
- The ability to translate modules into store languages I will come back to use it if there will be these updates, in the meantime thanks!

Dedè Couture
Italy
About 1 hour using the app