Reviews (284)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
May 17, 2024

I think people just jumped on to write a review before really diving into the new app. I successfully transferred all of my old templates. Although, I did have to rework them a little bit.

I am not sure about adding images, but that isn't something we utilize so can't help combat that negative review. Overall, it was an easy switch and it's an easy app to use.

Steffich Fine Art
Canada
About 21 hours using the app
July 11, 2024

The worst rollout of a product. Most basic backend Shopify items are GUI, except this. Why? The legacy version worked fine for years before Shopify broke it. The import to this new app was easy, but completely INCONSISTENT. (Which is the most frustrating part!!) So one imported file (the one we use least) looks great - like the legacy version, while the 3 others are useless, especially the ...

Maiden Voyage Co.
United States
25 minutes using the app
Shopify replied July 15, 2024

Hey there, thanks for the review. We appreciate you bringing this to our attention. I am going to provide this feedback to the developers as a suggestion to include more ...

September 1, 2024

Just installed and seems to work well. For those who wish to install their UEN Number (business registration) just include this code:

Unique Entity Number (UEN): YOUR_UEN_HERE

I included mine right at the bottom.

Binkii
Singapore
9 minutes using the app
August 8, 2024

Sick and tired that they keep changing the software without consideration of the customer's needs! Just leave as it was! I should not get another app to get your app to work! Our POS receipts are all over the place and not as before! So frustrating! :-(

VisAbility Ltd - Living Aids
Australia
38 minutes using the app
Shopify replied August 14, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared ...

May 16, 2024

A lot of manual work to try and migrate templates. Needs a migration functionality for custom templates. If this is replacing the order printer app shopify should be handling migration for customers not making us recreate the wheel.

Even after doing all the work to manually edit the template it is weirdly different sizes in ways I cant control (tiny fonts, random extra space, etc). Worst, it ...

AgAg
United States
About 1 hour using the app
Shopify replied May 29, 2024

Hey, there! Thanks for your review. We understand there are challenges in migrating to the new app, and we appreciate you taking the time to share these. I'll make sure to ...

May 17, 2024

Changed my entire template, If you are developing a new app at least make your template attractive. Shopify can't invest that much for their users ? to atleast provide professionals invoices for their clients.

Beadsforyourjewelry
India
1 day using the app
Shopify replied May 29, 2024

Thanks for your feedback on the template design! We would love to hear more about what you want the template to look like so we can share the feedback with our developers. If ...

Edited June 12, 2024

After a long winded process in transferring my existing tempates, the problems have been solve and it works as it should.

Fixaball Ltd. Fixings and Fasteners UK
United Kingdom
13 days using the app
Shopify replied June 11, 2024

Thank you for your review and feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. We are always looking to ...

August 13, 2024

I think it's worth trying. If you have some IT background, it's good. I was able to write my own templates and it's of very help.

CSS Store
Uruguay
About 16 hours using the app
May 22, 2024

Another senseless move by Shopify. Do not touch if it's working! You made it even worse! Variable mapping page does not have the variable SKU!!! Shopify is pushing us towards other options in the market! They are completely deaf to complaints. Why pay 2% for such arrogance?

TurkishCarParts.Com
Türkiye
About 6 hours using the app
Shopify replied June 1, 2024

I appreciate you expressing your frustration with the recent changes. Please know that our developers take this feedback into consideration for future updates. -Sophia, ...

May 24, 2024

You can't even transfer old templates... either missing something or errors

Cam2
Hong Kong SAR
5 days using the app
Shopify replied May 31, 2024

Hi there! Thanks for your feedback. If you have any custom templates in the legacy Order Printer app, then you'll need to migrate your templates to the Shopify Order Printer ...