Reviews (283)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
May 17, 2024

New order print is horrible. There are no sku's on the invoices and it is including my corporate information and DBA on the invoice. Totally NOT wanted. Can't figure out how to fix it

Violet Skye Boutique
United States
1 day using the app
Shopify replied May 29, 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Order Printer app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look at those errors to ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support

June 26, 2024

Migrating customized template doesn't work.

Pink Montessori
United States
About 1 month using the app
Shopify replied June 28, 2024

Thank you for your review and feedback. I will make sure to provide this information to our team. -Emily, Shopify Support

August 15, 2024

Very Good. Simple and easy to use.nice app

imiba 生活百貨
Hong Kong SAR
10 days using the app
May 17, 2024

why ? current one is perfect, and is all set up how we need it to be . new one is generic and clunky ..and not at all easy for the non techy . not happy . change for change sake

frockk
Australia
About 19 hours using the app
Shopify replied May 29, 2024

Hi! We built the new Order Printer app to improve the interface and offer better performance. I appreciate your feedback, and I'm sorry to hear you haven't enjoyed your experience with the new app so far. If there are any specific feature requests you would like us to share with our developers, please let us know any time via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support

June 11, 2024

Works fine for me and Shopify remembers what options I chose.

It's all good.

Mr Mudguard
Australia
23 days using the app
May 16, 2024

My existing templates don't work with the new app. The order number, date, and barcode are all missing—three items that are essential for picking and packing orders.

If you use the Order Printer Templates app they have posted an article about the compatibility issues with the new app:

https://help.forsbergplustwo.com/en/articles/9337402-compatibility-with-shopify-s-new-order-printer-app

Bondi Records
Australia
About 22 hours using the app
Shopify replied May 28, 2024

Hello! Thanks for your review of the Order Printer App! If you're having issues migrating your pre-existing templates to the new Order Printer App, check out this help document: https://shopify.link/Qjbv. If you're encountering some specific issues when completing the migration, please reach out to our Support Team directly so we can lend a hand: https://shopify.link/vRnL. -Imogen, Shopify Support

May 22, 2024

crap templates - too confusing to even try and customize

Dirty Monkey Kustoms USA GearHead Apparel
Canada
7 days using the app
Shopify replied May 31, 2024

Hi! Thank you for sharing your feedback. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. - Moira, Shopify Support

May 27, 2024

The ability to change the output with HTML or Liquid is excellent. No other e-commerce service offers this level of freedom. Invoices could be created in a specified format.

Only one feature was reduced. That is that when you output a file as a PDF, it is output with the same file name. In the old 'order print' the order number was included in the file name, so there was no risk of overwriting the file.

Thanks to the development team for a great programme.
Please keep improving it.

SEKISUI J-SHOP
Japan
About 24 hours using the app
May 20, 2024

No good at all.
Terrible designed.
Can't add logo to invoices.
Cheap looking template.

Herbal Regenesis
United States
About 21 hours using the app
Shopify replied May 31, 2024

Hey, there! We appreciate your review. We do have a guide here for adding your logo to the template: https://shopify.link/gPK8. Please feel free to refer to it and let us know if you need help! -Summer, Shopify Support

June 3, 2024

The font is too small on the Order form. There doesn't appear to be any way to permanently tick to remove the default to print Packing Form. It wastes so much paper to print the orders & throw away the packing sheet.
I loved the original Legacy Order Printer. It was easily customised, larger font, so less room for error when packing orders. This seems like a dumbed down version that has replaced a perfectly functional order printer. Why??

Coco & Pud
Australia
About 4 hours using the app
Shopify replied June 10, 2024

Hey, there! Thanks for your review. We appreciate your feedback and we'll make sure to pass this along to our development team. -Summer, Shopify Support