Reviews (284)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
June 2, 2024

Looks like another complete and utter failure to go along with the many other failures from the Shopify development team. I'm curious as to why Shopify continues to log so many failures in a market landscape that has so many different competitors. This failure coupled with Shopify's failure to add simple dimensional shipping proves that they don't have their customers best interests at heart.

Crater Goods
United States
15 minutes using the app
Shopify replied June 7, 2024

Hey there! Thank you for taking the time to provide feedback about the Order Printer app. I'll be sure to log this feedback to our development team for potential future consideration. - Dirk, Shopify Support

June 14, 2024

I'm glad I waited for Shopify to work out all of the kinks on this app. I downloaded it and was prompted to transfer my previous templates to this new app. Everything worked well and my old templates were imported without any problem.

Humble Lamb
United States
14 minutes using the app
May 17, 2024

The original order printer came with a variety of "look and feel" templates and looked great. I am not sure who at Shopify came up with this bad joke which we are now being forced to use.

Bonsai Tree (Pty) Ltd.
South Africa
7 minutes using the app
Shopify replied May 29, 2024

Thank you for taking the time to leave a review. I appreciate that you found the legacy app's templates helpful, and I'm happy to share that feedback with our developers. In the meantime, please refer to our guide on customizing templates with the new app: https://shopify.link/p131. -Sophia, Shopify Support

May 16, 2024

Not impressed. Seems like another change for the sake of it. Every time something is updated it just creates more work and for no apparent reason. It's counter productive and helps nobody. It would at least be something if we were given the reason for the change. What was wrong with the original app?

1stMobile.UK
United Kingdom
10 minutes using the app
Shopify replied May 27, 2024

Hi there, 1stMobile.UK.

Thank you for taking the time to share your feedback with us. It is appreciated and helps our team improve the product. I'll be sure to pass along your feedback to our Product Development team.

That being said, you can always reach out to our authenticated Support via the Shopify Help Center (https://shopify.link/vRnL) for any questions or concerns you may have.

I hope this helps! -Victoria, Shopify Support.

May 23, 2024

If Shopify wants to upgrade an app, then just upgrade the current app like every other vendor! Don't make everyone migrate to a new app that doesn't automatically migrate custom templates. They need to fix this ASAP. I'm decent at Liquid at this point, but there is no reason to make us spend hours to do something that shouldn't be necessary

Flour Shop
United States
4 minutes using the app
Shopify replied June 1, 2024

Hi, there.

Thank you for taking the time to share your feedback with us.

We will definitely share your comments with our product development team, so they can consider your suggestions as they continue to innovate and refine our products. -Victoria, Shopify Support.

May 27, 2024

None of the shipping details print out on this new APP - don't know if it is regular, expedited, post, courier etc
This needs to be FIXED

Thundermist Lure Company
Canada
39 minutes using the app
Shopify replied May 31, 2024

We appreciate your feedback regarding the new Order Printer app.

We are committed to improving the new app to meet the needs and expectations of our users. Your input helps us understand how we can better serve you and the Shopify community. We are taking your feedback seriously and will strive to make necessary adjustments to enhance the app's functionality and user experience. -Emily, Shopify Support

May 20, 2024

Your new update ruined our saved template!

Monaco Jewelers
United States
About 2 hours using the app
Shopify replied May 29, 2024

Hi. Thank you for sharing your feedback. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support

May 15, 2024

It's unfortunate that the Order Printer (now called 'Legacy') is being removed. The biggest value I saw in the existing Order Printer app was my ability to have more than 2 templates, for various purposes. I even used one template as a "work order" of sorts, showing exactly what needed to be produced for the order.

The new version only supports "Invoice" and "Packing Slip", which, by the way, a packing slip should never contain pricing details by default.

Please add additional template support to allow for shop owners to generate various printouts.

Ladybug Designs
Canada
8 minutes using the app
Shopify replied May 28, 2024

Hey, there! Thank you for reviewing Shopify Order Printer. We appreciate your feedback as it helps us improve our app and tailor it to our merchants' needs. I understand your main concern is regarding the templates. If you weren't aware, you can actually create up to 15 templates in this app. You can refer to this help doc for guidance on creating them: https://shopify.link/35gn. We don't have readily available templates other than the invoice and packing slip, however, I'll share your interest for these to our app development team.

As for the pricing on the packing slip, I'm pleased to let you know it's been removed. Reviews like yours help us make impactful changes like this one, so we appreciate your efforts in leaving comments. If you're still seeing the prices on your end, please note you can contact our support team (https://shopify.link/WJna) for assistance and they will be happy to investigate. -Summer, Shopify Support

May 15, 2024

AWFUL Does not include images, it's hard to work without images.

KIDSCHARMONLINE.COM
United States
16 minutes using the app
Shopify replied May 27, 2024

Thank you for your review and feedback. I will be sure to provide this feedback to our team. -Emily, Shopify Support

May 20, 2024

Unfortunately, it is really hard to migrate your current templates if you have some custom CSS styles.

Turku Kārums
Latvia
35 minutes using the app
Shopify replied May 30, 2024

Hello, thanks for your feedback. I understand that dealing with the migration of templates containing custom CSS styles can be difficult, we have some fantastic guides to help you out here: https://bit.ly/4c1oIZ8. We value your feedback on how this change has affected you, and I will certainly relay this information. - Moira, Shopify Support