Reviews (283)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
June 28, 2024

My experience with Shopify has been excellent. I just used the packing slip instead of a custom order page. Then after about a month of using that my custom template showed up as a selection. Thank you!! I highly recommend Shopify, the customer service is excellent and when something doesn't work, it gets fixed by the tech people. I appreciate this company after building my own shop, using ...

Compact Camping Concepts
United States
About 1 month using the app
June 12, 2024

There is zero support to customize invoices and no simple transfer. Support will forward you to the help documents (that you have probably already read) that do not make it easy on someone who has no real coding experience. When you press support for further help, they will forward you to a Shopify service that you'll need to pay for.

The least they can do is create a library of functional ...

Hammerhead Coffee Roasters
United States
23 days using the app
Shopify replied June 17, 2024

Thank you for your feedback! This app is intended to offer better performance than the previous version, so we want to make sure it works well for your business. I'm happy to ...

June 5, 2024

POOR Product rollout! Programming experience over 30 years and took me a day and a half to re configure the template we use. The Shopify Help Center documentation is inconstant: 'weight' variable' to be changed to 'grams' for some reason, then farther down is says change 'grams' to 'weight' . Proofing and ask the question 'WHY' do we need to change the variable name seems to be a needed thing. ...

Hardware Decor
United States
21 days using the app
Shopify replied June 11, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared ...

May 31, 2024

What a piece of crap. Code does not work - looks like crap - very unprofessional and thrust upon us without warning - sip your coffee you billionaire who easily can take advantage of us - not happy - not good. william g.

ToughWorkz
United States
8 months using the app
Shopify replied June 3, 2024

Hi William! We're sorry to hear about your experience thus far. The new intention of this app is to offer better functionality with an improved interface. Please contact us ...

June 24, 2024

Still waiting on a reply which now seems closed on something as simple as a page break. Did some coding on my forms and they all work apart from Page Breaks which worked perfectly in Legacy.
I have forms that need to be printed and signed.
Why can't this have been tested first. Poor show!

Brittens Music
United Kingdom
About 1 month using the app
Shopify replied June 26, 2024

Hi there! Thanks for letting us know about this! While we're not able to provide support for custom coding used for templates, if you believe this to not be working as ...

Edited June 25, 2024

*editing the review to reflect the final outcome and thoughts! Original review below updated*

To anyone reading this who hasn't installed the app, please take the negative reviews lightly! Many of us came and reviewed right when the switch happened with a lot of frustration! The templates from the legacy app (no shade at all to the team who had it, the templates were lovely and I am sure they did ...

Valley Direct Foods
Canada
About 1 month using the app
Shopify replied June 2, 2024

Thank you for taking the time to share your review and genuine feedback. -Olivia, Shopify Support

August 16, 2024

Doesn't Work with Shopify POS GO... they really need to update the app to allow you to print the document. You get stuck at the print screen and it doesn't engage the print module.

Appliance Giant
Australia
22 days using the app
Shopify replied August 19, 2024

Hi there, thank you for your review. We'd like to take a closer look at the issue you've cited so please reach out to our support team directly: https://shopify.link/vRnL. We ...

May 22, 2024

What a mess! Why replace a perfectly functioning App with a new App that makes no real contribution? All the custom templates I had created have to be redone, the code I had written doesn't work in the new App. I'm very, very disappointed! I will use the previous Order Printer Legacy App as long as I can and I hope that Shopify will intervene and fix this serious damage.

LOVEDOORMAT
Italy
2 months using the app
Shopify replied May 31, 2024

Thank you for your feedback and review. We switched over to a new tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support

Edited June 24, 2024

JUNE 24 - While we were able to successfully import our template from the legacy app, there is still coding adjustments required (layout is not the same, scaling is off, header is gone). We uninstalled and re-installed the app thinking it was an import snafu, but we are still having this issue. We are eager to make this transition but need to import our template exactly as it appears on the ...

Pacific Cookie Company
United States
20 days using the app
Shopify replied June 10, 2024

Hey, there! Thank you for taking the time to review the new Shopify Order Printer. I definitely hear you, and I appreciate you expressing the need to use your existing custom ...

June 21, 2024

Very little support documentation, and why would this app be released befoer they had a way of importing the old templates? Get your ducks in a row first before releasing this nonsense upon us. Poor effort from Shopify who should be leading the way in professionalism in this regard. Apparently they have no regard for their customers who then have to run around in circles trying to work out what ...

Earth Fairy
Australia
About 1 month using the app
Shopify replied June 26, 2024

Thank you for sharing your feedback about the new app and its help documents. This page details migrating your old templates to the new app: https://shopify.link/18NL. If you ...