Reviews (283)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
July 14, 2024

They changed the system and took away our already perfect packing slip and even copying the code over from the old one to this new one, it did not work and now we're missing elements in it.

Extremely poor system. They claim it's easy to use but it most definitely is not. The customer support line was also no help as they have no pre-designed templates to even assist the transition.

SNAXX
Australia
About 2 months using the app
Shopify replied July 17, 2024

Hi there, thanks for the review. We appreciate you bringing this to our attention. I am going to send this feedback to our developers so they can know what our merchants need ...

Edited July 24, 2024

Was using this app happily until the new requirement appeared to allow the app to harvest data and also most worryingly specifically this:

Edit products
Products or collections

MY REPLY: It's very worrying that you have to give the app permission to edit products and collections. Order printer legacy didn't requite this. Neither does any of the other apps I've installed.

Spider Magnetics Ltd
United Kingdom
2 months using the app
Shopify replied July 23, 2024

Hi Spider Magnetics! Thank you for your feedback, and I understand your concern. The app requires access to this information so that it can create and print the documents you ...

September 4, 2024

This new version done not show the mobile number I used all sort of variables available but it is showing blank for mobile number but address is appearing. I am trying with below code, none is showing phone number for the order -

{% if order.shipping_address.phone %}{{ order.shipping_address.phone }}{% endif %}
{% if order.billing_address.phone %}{{ order.billing_address.phone }}{% endif %}

...

Bhavika Fashion
India
About 20 hours using the app
February 22, 2025

Grâce aux codages j'ai réussi à mettre les infos légales en français, je trouve que l'application est parfait et en plus gratuite

Bombasse
France
About 1 hour using the app
May 17, 2024

This is absurd! The old app changed to Legacy and we have to download a new app. The new app doesn't have an option to make it easy to customize. We're so overload of work and now have to find a way to customize the template or find one that works and to make it like the old template we used to have for our store. The previous one we have paid for and done so much work for it.... What's the point ...

HETZUKOTO
Finland
5 months using the app
Shopify replied May 29, 2024

Hi, there! I appreciate that it will take some time to migrate to the new app. The intention of the new app is to offer an improved interface and better performance, so we ...

February 13, 2025

改悪ですね。
テンプレの編集ができない、あるいは編集画面が素人では見つけられないです。
外国の雰囲気がとても強い領収書しか発行できないので使えないアプリになりました。

arataオンラインストア
Japan
1 day using the app
Edited October 10, 2024

Great product, seamless integration and customization.

SpeedyFPV
United States
4 months using the app
June 3, 2024

Absolutely awful app. No preparation made for customers for the switch. No easy transfer across. Seems to be an intentional need to use a 3rd party app or developer to make things work. Worst yet is they've started messing with the legacy app which is forcing people to jump to the new app before they've made the relevant preparations.

My whole operation came to a grinding halt this morning ...

Pik n Mix Lollies NZ
New Zealand
4 months using the app
Shopify replied June 10, 2024

Hi, there! Thank you for taking the time to leave us a review for the Order Printer App. We appreciate the feedback that you've shared with us here regarding the new launch. ...

June 11, 2024

Had to hire a so called "SHOPIFY EXPERT" to fix all the code for this template to work. They said no problem, 2 days. Took 2 weeks.
Still does not look 100%. How do you even adjust the font size. It's so small it is hard to read. Not happy, why fix something that was not broken in the first place... Do better!

StickerDad & ShirtMama
United States
26 days using the app
Shopify replied June 17, 2024

Thank you for taking the time and sharing this feedback. If you need help with customizing the templates (https://shopify.link/KBxv), then this is something that our Theme ...

June 24, 2024

Broken. Wouldn't migrate our custom template and is producing erroneous results showing additional items not on order?!

Nutshell from Kiwi NZ Brands Ltd
New Zealand
9 months using the app
Shopify replied June 26, 2024

Hi. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL.You can also get in touch with our team through live chat ...