Mr Simms Hk Limited posted
January 28, 2016 2:05am
Please avoid Shopify for their POS at all costs. The app has not been working for a significant percentage of customers for 10 days (according to Shopify themselves), and will take at least another 5 business days to fix. Today is 24 December. Christmas is tomorrow. It is haemorrhaging our business.
We have learnt to work around Shopify's many limitations and constraints. Please see our review for Mr Simms Wanchai and Emack & Bolio's below.
If you read the older reviews, many features have been suggested for years now, and so I don't think Shopify are treating their POS platform as a priority for development.
What is unacceptable is for the POS to breakdown the week before Christmas, when our sales are at their peak. Our customers get frustrated, and it is losing us sales every minute the system is down. When we launch the app, it crashes, so we cannot upload the crash report. I have been told not to delete the app and reinstall, so we are still waiting for a fix.
Meanwhile we are losing sales. Thanks Shopify.
We have 2 POS terminals in the shop, and both are not reliable. The app frequently (once an hour) crashes, meaning we have to rescan all the customer's items when there is a queue to checkout. Shopify POS is not for heavy usage.
Shopify technical support have informed me that the POS is not working for a small number of customers, but won't give any timeframe for the situation to be fixed.
What is really frustrating is the number of gurus you get passed to, so you end up repeating yourself 10+ times literally. To be fair, the gurus are friendly and try to help, but don't deliver on their promises and don't update you without you chasing up.
I don't want to get started about the integration issues we have had with other inventory management systems and Xero. Shopify does not calculate COGS. If you are a retailer, you will understand this frustration so no more needs to be said.