Overall rating
4.3
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration and management, praising its user-friendly interface and automatic setup. It's recognized for boosting net sales by adding an insurance product to the offerings. The app allows in-house claims processing, giving merchants more control. The support team is commended for their quick responses and problem-solving skills. Merchants report saving money, increasing order value, and offsetting the cost of lost or damaged inventory. The app also offers customization to fit specific business needs and has successfully replaced other insurance providers.

March 21, 2022

Great, easy to use app and installation. Customer support is extremely helpful and always willing to help. Usually respond within 1-2 days. Very happy with this app and how it has helped our business as I did not like how other apps such as Route require you to enter your bank information and remove insurance as payouts from you.

Vanbase
Canada
About 1 month using the app
March 25, 2021

This app has provided us with everything we were looking for to be able to self-insure our customers. Plus, the customer support has been outstanding. They are available for communicating, resolving issues, they helped us to implement the coding and they also created customization for our specific needs. We are very pleased and highly recommend.

Paavani Ayurveda
United States
About 1 month using the app
October 27, 2021

I've been using this app for a few months now. It was very easy to install and understand and I would definitely recommend it. :)

Victorious Automotive
United Kingdom
About 1 month using the app
October 23, 2021

It was pretty easy to install for more than half of the steps. I had a little trouble towards the end, but I was able to get help right away and John Dee set everything up for me. He was even able to help with other questions I had that didn't involve setting it up. I'm really happy with their service

The Fancy Rock
United States
About 1 month using the app
June 2, 2022

Support was very attentive and the developers integrated the app into our theme quickly. Highly recommend!

Original Favorites
United States
29 days using the app
March 20, 2021

Great and useful app that helps me increase order value and give my customers piece of mind. The customer support with this app is even better. They installed to app onto my theme and worked with me back and forth when there was issues with my theme. Thank you to Nikesh and the entire team.

The Royal Look For Less
Canada
26 days using the app
July 11, 2022

Extremely simple to use and set up. Exactly what we needed for our store. If you already use some type of shipping insurance somewhere else, this is the perfect solution for setting up your own fees your customers can pay for to insure their package.

Purr Glass
United States
26 days using the app
July 20, 2021

Seriously this app is A LIFESAFER! The customer support even installed it into my shop. I have already made almost $100 in shipping insurance in less than 30 days. Which is AMAZING for when we have customer packages that get lost we can issue a refund or tell them they did not opt into the insurance.

Phoenix
United States
24 days using the app
Lucent Innovation replied July 21, 2021

Thank you for kind words, Hope it this app will make more money for upcoming day.

July 14, 2022

Good support on chat instant solution...
technical team will ask you collaboration access and immediate you share access work started...

Solar Pool Ionizers
United States
Over 1 year using the app
March 10, 2022

I really love this app! It has helped me add additional trust & protection for my customers while earning extra revenue for my business which is a plus! Definitely install this app if you haven't already :)

Brianna S. Beautique
United States
19 days using the app