Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, SEO enhancement, and seamless integration with all store elements. Many have seen improved Google rankings post-use. The support team is praised for their swift responses and excellent customer service. The app also offers free customization to match the store's theme, making it a cost-effective choice.

February 3, 2023

Initially it was difficult getting support but I did get a reply within 7 days. The support I got when replied to was very quick and the issue was resolved well and to a high standard so I am pleased. Its very quick to judge when we do not get instant responses to support these days but we also need to remember some business are small and doing their best to grow and help. Not everyone has massive support teams on hand and support can take more time than usual.

Overall the help was excellent and the communication once started was constant until the issue was resolved. The team did go above and beyond the help I needed too.

As an app Im very happy with it and very pleased I waited for the support as it is worth it.

The London Brow Company
United Kingdom
4 months using the app
August 1, 2023

We had an incredible customer service experience with Thuong Mai. He was always ready to help, very polite, and assisted us with our sitemap. His commitment to providing exceptional support was truly impressive. We greatly appreciate his assistance and the positive experience he provided. Thank you, Thuong Mai, for delivering such great customer service! If we have any further inquiries or require additional help, we will not hesitate to reach out to you.

Erald LTD
United Kingdom
26 days using the app
Shopinet replied August 3, 2023

It's our pleasure to serve you. I wish you the best of success in your business.

February 5, 2023

Awesome customer service with quick response after 1 hour. Overall experience is great! Will definitely refer to someone else

Embroidery Supply Shop
United States
About 1 hour using the app
May 26, 2023

With Sitmapper Pro we found exactly what we were looking for. The support was great and fast. Thank you!

Urban City Styles
6 days using the app
Shopinet replied May 27, 2023

Your review makes my day. Thank you very much.

June 2, 2023

Efficient support service. They even upgraded their software with one specific demand that I have. Highly trusted!

20 days using the app
March 30, 2023

I was very impressed with Thuong Mai from Sitemapper. My question was answered in a timely manner. They went the extra mile. I would highly recommend them. Thaks again.

United States
Over 1 year using the app
January 11, 2023

Terrible customer support. I had issues with my sitemap so I sent several messages over a 3 day period. I sent these messages both by their app chat feature as well as to their support email address. I never received a reply from them. I had no choice but to remove their app. Very frustrating experience.

United States
About 2 months using the app
February 17, 2023

I did install the app, but I have a Google Search Console error when I try to update my sitemaps. I have been waiting for a answer, but this never Happened. They never answer me back :( Is sad since is looks to be a good app but the lack of communication it is a big issue

Dr. Fashion
United States
6 days using the app
Shopinet replied February 17, 2023

Hello Wilson,

I sent you an email on Feb 12. There is the answer in that email "The sitemap page is for your customer to quickly find your products. To submit the sitemap to search engine, please use the link https://drfashionstore.com/sitemap.xml instead of https://drfashionstore.com/apps/sitemap. The xml format is requested by Google."

Please check your email drfashionco@gmail.com, and write me a good review if you are happy.

April 20, 2022

Excellent Service, their engineers designed my sitemap and also gave me advice how to input it on Google.

Robert Bowen Tees
United Kingdom
Over 3 years using the app
November 4, 2021

Excellent application and top assistance! The application performs perfectly what it was installed for and assistance immediately solved our configuration difficulty. Very Good!!

4 months using the app