Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for enhancing SEO through effective sitemap creation, boosting Google indexing and site visibility. It's praised for easy installation, intuitive interface, and customization options like theme matching and page omission. The app reliably syncs with site content, keeping sitemaps current. Support is frequently commended for quick, professional assistance, especially with customization and setup, significantly enhancing user satisfaction.
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These are the kind of apps we look for - it provides a focused solution for a specific blind spot within the Shopify platform. Support was responsive and promptly helpful when a bug in the app was discovered.
Support is non existing I will turn to other service
We sincerely apologize for the delay in responding to your inquiry. As we are currently observing the Lunar New Year holiday, our customer service operations have been temporarily impacted.
We kindly ask you to check your email for our response, and we truly hope you will allow us the opportunity to serve you again.
Thank you for your understanding, and we wish you a wonderful day!
Best regards,
Easy to use and support was super helpful and responsive when a small fix was needed.
Thank you for your kind words! We're thrilled to hear that you found our app easy to use and that our support team was able to assist you promptly. If you need any further help or have additional feedback, please don't hesitate to reach out. We're here to ensure you have the best experience possible!
This a great app! Developer is responsive and meet expectations very quickly. They adapted a feature for our need. Definitely a great app and developer.
Efficient support service. They even upgraded their software with one specific demand that I have. Highly trusted!
Terrible customer support. I had issues with my sitemap so I sent several messages over a 3 day period. I sent these messages both by their app chat feature as well as to their support email address. I never received a reply from them. I had no choice but to remove their app. Very frustrating experience.
Initially it was difficult getting support but I did get a reply within 7 days. The support I got when replied to was very quick and the issue was resolved well and to a high standard so I am pleased. Its very quick to judge when we do not get instant responses to support these days but we also need to remember some business are small and doing their best to grow and help. Not everyone has massive support teams on hand and support can take more time than usual.
Overall the help was excellent and the communication once started was constant until the issue was resolved. The team did go above and beyond the help I needed too.
As an app Im very happy with it and very pleased I waited for the support as it is worth it.
Awesome customer service with quick response after 1 hour. Overall experience is great! Will definitely refer to someone else
I was very impressed with Thuong Mai from Sitemapper. My question was answered in a timely manner. They went the extra mile. I would highly recommend them. Thaks again.
Simple and effective app. Amazing customer service. Received email reply within 1 hour. Helped us to customize the look as well right away.
