Reviews (161)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to streamline inventory and order management across platforms like Shopify, Square, and TikTok Shop. Key benefits include automation that saves time, reduces manual errors, and efficiently manages multi-location syncing. The user-friendly interface and easy setup process are also praised. Customer support, especially from representatives like Teshanie and Jorge, is noted for being responsive and effective. Features such as real-time syncing and bulk edit capabilities are highlighted as crucial for enhancing operational efficiency.
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Really good and helpful costumer service.
I'm new using the app and so far is a 10/10 the app provides all the information and tutorial you need to fulfill all your requests!
Thank you for your wonderful feedback regarding our customer service and your experience with SKU IQ. We're delighted to hear that you've found our customer service to be really good and helpful.
We're equally thrilled that you've found our app to be a 10/10 in terms of providing the information and tutorials you need to fulfill your requests. Ensuring our users have the resources and support they need is a top priority for us, especially for those who are new to our platform.
Great support team. Jorge was very helpful with my initial setup with lightspeed retail. The app works wonderfully once everything is linked. Order and inventory syncing is super quick. Names/prices take a little longer but still quick. The only downfall in my experience is that they dont map customer profiles with Lightspeed, so i cant really sync my orders or i get a bunch of duplicate customer profiles in LS. Without order syncing, i then miss out on all the reporting i need for item sales in LS which i rely on for purchasing.
So, while i totally recommend this app, just be aware of those things if you're using Lightspeed. Unfortunately i will have to look for alternative solutions but if the customer data can be mapped in the future i might be back!
Thank you for sharing your experience with SKU IQ and for the kind words about our support team! We're glad to hear that the app works wonderfully for you once everything is linked and that order and inventory syncing is super quick.
We're sorry to hear that you've encountered an issue with customer profile mapping in Lightspeed, which has impacted your ability to sync orders and access the reporting you need for purchasing. While we don't currently support customer profile mapping with Lightspeed, we appreciate your feedback and are always looking for ways to improve our app and make it more useful for our customers.
The care and support I received was unbelievable- all my questions were answered, the level of help was unprecedented. The ability to communicate effectively with a support staff, and allowing me to share my thoughts and concerns without having to wait was amazing! I had a wonderful experience with the help I received from the support team. Thank you, I feel confident and strongly about using this platform. I am so excited to see where this new app will take me.
We're truly delighted to hear about the exceptional care and support you received from our team at SKU IQ. Providing you with prompt and effective assistance is a top priority for us, and we're thrilled that you had such a positive experience. Your confidence in using our platform means a lot to us, and we're excited to be part of your journey. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing SKU IQ, and best of luck as you explore the opportunities ahead!
I'm new to TikTok Shop and without skuIQ I don't think I would be making this leap in expanding my business. The support has been phenomenal. Teshanie with the support team is a literal superhero. Everyone has been so helpful and kind, something that's rare in customer service these days. Thank you, skuIQ!
We're thrilled to hear that SKU IQ has been instrumental in helping you expand your business on TikTok Shop! Your kind words about our support team, especially Teshanie, are truly appreciated. We're here to provide exceptional assistance and support whenever you need it. Thank you for choosing SKU IQ, and we wish you continued success in your business endeavors!
Good customer service. I would love to have automatic sync for images included and automatic sync for new products when updated in my Clover account. Thank you for your service.
We appreciate your feedback and are pleased to hear that you've had a positive experience with our customer service. Your suggestions for automatic image sync and automatic updates for new products are valuable, and we'll take them into consideration for future improvements. If you have any more suggestions or need further assistance, please feel free to reach out. Thank you for using our service!
It is a great app. It helps me to solve a lot of problems. The technician is helpful and patient. Well worth the cost.
Awesome! Thank you so much for your feedback!
SKU IQ works perfectly, is easy to use, and the tutorials are helpful. Their customer service is prompt and professional . We wasted a lot of time and money on other inventory integration platforms that were less intuitive, more expensive and lead to canceled sales. We are so glad that we found SKU IQ.
Thank you for your review! We're sorry to hear that you had negative experiences with other solutions, but we are so glad you found SKU IQ and we are excited to serve your business!
I sell my products in person and online. This app really helps me stay organized and on top of my online inventory while I sell in person. Its so helpful.
Awesome, this is what we love to hear!
Never syncs properly. Haven't been able to log in for a week & have been begging company to help with no resolve. Super unhappy. Website is constantly over-selling because the inventory isn't tracked properly. PLEASE HELP!!!!!
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced, and we are committed to resolving this issue promptly.
We understand how frustrating it can be to encounter syncing problems and inventory discrepancies, and we want to assure you that we take this matter seriously. Rest assured, our technical team has been alerted to your situation, and they will be reaching out to you directly to investigate and address the issues you've been facing.
Our goal is to provide you with a seamless and efficient experience with our platform, and we're committed to ensuring that you can log in without any further disruptions. Additionally, we will work diligently to rectify any over-selling issues caused by inventory inaccuracies.
Once again, we apologize for the inconvenience you've endured, and we appreciate your patience and understanding as we work to resolve these issues. Please expect a member of our team to contact you shortly to assist you in resolving your concerns.
I've been using SKUIQ for almost a year and I must say that I'm really glad I found this service. I use Square for my Point of Service Sales and SkuIQ help keep my Inventory on point between Shopify and Square. They are literally the middle man that helps connect both sites together. I would highly recommend SkuIQ if you are needing something similar in your business. Thanks Sadie/Sashay Couture Boutique
Thank you for being a loyal SKU IQ user for nearly a year! We're delighted to be the bridge that keeps your inventory in sync between Shopify and Square. Your recommendation means a lot to us, and we're here to continue supporting your business needs. Thanks, Sadie/Sashay Couture Boutique!